I want to be able to produce a report that shows the time taken to respond to
emails. Is there an easy way to get this information from outlook.

There's no built-in function for that. You'd have to program the solution
yourself with VBA, or see www.slipstick.com, where you might find an Add-in
for that.

--
Best regards
Michael Bauer - MVP Outlook
Category Manager - Manage and share your categories:
SAM - The Sending Account Manager:
<http://www.vboffice.net/product.html?lang=en>


Am Wed, 7 Apr 2010 23:26:01 -0700 schrieb Veronica:

> I want to be able to produce a report that shows the time taken to respond
to
> emails. Is there an easy way to get this information from outlook.

You can use the Journal feature for this. When you use a table view, you can
easily copy the data you want to an Excel file and do your reporting from
there.
Tools-> Options...-> button Journal Options...

Depending on your version of Outlook, you can find the Journal folder in the
folder list or by pressing CTRL+8.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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"Veronica" <(E-Mail Removed)> wrote in message
news:228FAD94-F7BD-4C2B-8953-(E-Mail Removed)...
> I want to be able to produce a report that shows the time taken to respond
> to
> emails. Is there an easy way to get this information from outlook.