how do I delete an email when I highlight it, it crashes Outlook?

's Computer Specifications

I have an e-mail in my deleted folder that will not delete. when I try to
empty the folder it crashes outlook. when I click on it to delete it, it
immediately crashes outlook.
when I have my virus scan scan my mail box folders it crashes my virus scan.

's Computer Specifications

Have you tried starting Outlook in safe mode to see if you can delete it?

How to:
Start > Run > outlook.exe /safe > OK button

"cttomikawa" <(E-Mail Removed)> wrote in message
news:0429C001-B1DB-4006-97CC-(E-Mail Removed)...
>I have an e-mail in my deleted folder that will not delete. when I try to
> empty the folder it crashes outlook. when I click on it to delete it, it
> immediately crashes outlook.
> when I have my virus scan scan my mail box folders it crashes my virus
> scan.

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