You mentioned you had a Lexmark printer before. The Lexmark printer drivers
are known to do some strange things, so I suggest "cleaning" your print
spooler environment, then doing the installation from scratch.
Instructions for "cleaning" the print spooler are at
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm. Pay particular
attention to the "special information about Lexmark printer drivers" part.
Before doing the "cleaning", power off the printer and disconnect the USB
cable.
I happen to have a Canon IP 8500 which installed without a hitch on my XP
SP2 desktop following the instructions from Canon.
Unless otherwise specifically instructed, it might be useful to leave the
printer not connected to the computer until instructed to power on the
printer.
I'm not familiar with the Dell computers specifically, but we had some
computers at work where things like mice would only work properly when
connected directly to the laptop as opposed to through a "port replicator"
or "docking cradle".
See if the information at
http://alpha02u.c-wss.com/inc/ApplSe...CA104&TRF=MAIN
helps - despite the strange URL, this appears to be a legitimate Canon web
page and is pointed at by the Canon web site.
--
Bruce Sanderson MVP Printing
http://members.shaw.ca/bsanders
It is perfectly useless to know the right answer to the wrong question.
"Lawrence" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have installed a new Canon USB iP4200 printer on my Dell Inspiron 700
> laptop which is running XP Home + SP2. I have repeated this process a
> number of times ensuring all anti-virus and similar software is
> disabled. I followed the process to the letter, installing the software
> with the printer powered off, then powering it on, and I get the same
> result each time - the system cannot locate the printer. The
> installation appears to have succeeded and it attempts to align the
> heads, that is when the "printer not responding" message appears.
>
> I am not using a hub and the USB cable is the standard one. I have
> repeated this "by the book" a number of times.
>
> In the device manager there is a new, yellow question mark, item
> labeled "Other devices." Under this is another yellow question mark
> identifying the printer, iP4200. The properties on this device tell me
> "This device is not configured correctly. (Code 1)."
>
> The Canon iP4200 appears as the default printer in the "Printers and
> Faxes." Under properties for the printer everything appears fine EXCEPT
> under the Ports tab where no USB port is identified for the new
> printer. An old port for my defunct Lexmark is present, but no other,
> and no new port for the Canon. It seems that the USB port creation
> process is failing.
>
> When I powered the printer on during the installation process a message
> pops up in XP saying it found new hardware and identifying it, but the
> installation program never finds the port or printer. XP can see new
> hardware, it seems to install, but no port is made.
>
> Any suggestions would be very gratefully recevied - I am sorely
> vexed!!!
>
> Thanks - Lawrence
>
Similar Threads
