Hello

I am having trouble with my MS Word 2003 - Student & Teacher's edition.
When I try to open a file, any file, I get the following messsage.

"Filename" is not available.

I clicked OK. Then when I try to close MS Word, I get this next message...

The file Normal.dot already exists. Do you want to replace the existing file?

I don't want to replace Normal.dot, so I click No, and I get a screen asking
me to save Normal.dot.

Since I don't want to do this either, if I click Cancel, Word closes. If I
click the close function, the process above simply repeats a few times until
Word closes.

I loaded the original MS Office 2003 CD, and ran the repair function. The
end result is the same.

Does anyone recognize this "is not available" error and the fooling around
with Normal.dot, and do you have any suggestions as to how it may be repaired?

I also did a Re-install of Word over the original Word, rebooted my PC, and
got the same result. This package has 3 installs, and two are with my
students.

I need Help! I have been looking for a Microsoft Help phone number to use
but the 2003 manual isn't helpful. And the phone service only gets answered
within Monday to Friday business hours. I have been trying to solve this
dilemna since Friday. A newly created file, saved and closed, gets the same
result. Word 2003 doesn't work.

Gene Lewis
1132 St Emmanuel Terrace
Orleans, ON K1C 2J7

613-834-5297 Home phone - voice mail after 6 rings

(E-Mail Removed) Home email

Why do you not want to replace normal.dot?

On Feb 1, 11:46*am, Gene Lewis in Orleans Canada <Gene Lewis in
Orleans Can...@discussions.microsoft.com> wrote:
> Hello
>
> I am having trouble with my MS Word 2003 - Student & Teacher's edition. *
> When I try to open a file, any file, I get the following messsage.
>
> "Filename" is not available.
>
> I clicked OK. *Then when I try to close MS Word, I get this next message...
>
> The file Normal.dot already exists. *Do you want to replace the existing file?
>
> I don't want to replace Normal.dot, so I click No, and I get a screen asking
> me to save Normal.dot.
>
> Since I don't want to do this either, if I click Cancel, Word closes. *If I
> click the close function, the process above simply repeats a few times until
> Word closes.
>
> I loaded the original MS Office 2003 CD, and ran the repair function. *The
> end result is the same.
>
> Does anyone recognize this "is not available" error and the fooling around
> with Normal.dot, and do you have any suggestions as to how it may be repaired?
>
> I also did a Re-install of Word over the original Word, rebooted my PC, and
> got the same result. This package has 3 installs, and two are with my
> students.
>
> I need Help! *I have been looking for a Microsoft Help phone number to use
> but the 2003 manual isn't helpful. *And the phone service only gets answered
> within Monday to Friday business hours. I have been trying to solve this
> dilemna since Friday. *A newly created file, saved and closed, gets thesame
> result. *Word 2003 doesn't work.
>
> Gene Lewis
> 1132 St Emmanuel Terrace
> Orleans, ON *K1C 2J7
>
> 613-834-5297 Home phone - voice mail after 6 rings
>
> p...@295.ca Home email

There are two issues here - the file open error and the normal.dot issue.

For the first - see how to re-register Word when problems crop up opening
files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm and if that doesn't
fix it select a document in Windows Explorer, right click and choose Open
with...

From the ensuing dialog select Word (winword.exe) and check the box to
always open with this application.

For the other problem - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm with particular
attention to lock files in the user templates folder then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. which covers
all the common trouble shooting tips. Pay particular attention to the normal
template.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Gene Lewis in Orleans Canada wrote:
> Hello
>
> I am having trouble with my MS Word 2003 - Student & Teacher's
> edition.
> When I try to open a file, any file, I get the following messsage.
>
> "Filename" is not available.
>
> I clicked OK. Then when I try to close MS Word, I get this next
> message...
>
> The file Normal.dot already exists. Do you want to replace the
> existing file?
>
> I don't want to replace Normal.dot, so I click No, and I get a screen
> asking me to save Normal.dot.
>
> Since I don't want to do this either, if I click Cancel, Word closes.
> If I click the close function, the process above simply repeats a few
> times until Word closes.
>
> I loaded the original MS Office 2003 CD, and ran the repair function.
> The end result is the same.
>
> Does anyone recognize this "is not available" error and the fooling
> around with Normal.dot, and do you have any suggestions as to how it
> may be repaired?
>
> I also did a Re-install of Word over the original Word, rebooted my
> PC, and got the same result. This package has 3 installs, and two are
> with my students.
>
> I need Help! I have been looking for a Microsoft Help phone number
> to use but the 2003 manual isn't helpful. And the phone service only
> gets answered within Monday to Friday business hours. I have been
> trying to solve this dilemna since Friday. A newly created file,
> saved and closed, gets the same result. Word 2003 doesn't work.
>
> Gene Lewis
> 1132 St Emmanuel Terrace
> Orleans, ON K1C 2J7
>
> 613-834-5297 Home phone - voice mail after 6 rings
>
> (E-Mail Removed) Home email