They will not charge you. Tell them the article number and tell them it is a
hotfix. The customer support people now actually give these out directly.
Just say the article describes my issue. The KB article does actually say
this.....just don't ask for any further help and you will not be charge to
get the file in question....
"NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question."
--
Scott Harding
MCSE, MCSA, A+, Network+
Microsoft MVP - Windows NT Server
"Marc Reynolds [MSFT]" <(E-Mail Removed)> wrote in message
news:e$(E-Mail Removed)...
> If you call in, reference theKB number and ask only for the hotifx - no
> support you should not be charged.
>
> --
>
> Thanks,
> Marc Reynolds
> Microsoft Technical Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
> "Jeff Doty" <(E-Mail Removed)> wrote in message
> news:340E75DF-71CF-4571-A8E3-(E-Mail Removed)...
> > Not when you have to go through MS support to get the fix, which is what
> the KB article says.
> >
> > Jeff :-)
>
>
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