I am having trouble in Hotmail, when I click on an email sometimes my
computer freezes and there is a dns error at the bottom of the page. also
sometimes when in hotmail my computer goes to the network diagnostic page and
quite often freezes in that as well and I have to reset and restart. I have
looked at microsoft articles on this problem but they are too difficult to
understand. I am considering some sort of registry cleaner but do not know
what is safe and what isnt. Any help would be appreciated.
--
margie

"margie" <(E-Mail Removed)> wrote
>I am having trouble in Hotmail, when I click on an email sometimes my
> computer freezes and there is a dns error at the bottom of the page. also
> sometimes when in hotmail my computer goes to the network diagnostic page
> and
> quite often freezes in that as well and I have to reset and restart. I
> have
> looked at microsoft articles on this problem but they are too difficult to
> understand. I am considering some sort of registry cleaner but do not
> know
> what is safe and what isnt. Any help would be appreciated.

Don't use a registry cleaner. None of them are safe; they can cause more
problems than they solve.

When did this problem start? If recent have you tried a system restore to a
point before the problem occurred? What changes occurred in the system from
the time things worked and now? Is the system clean of malware? How do you
check for that?

--
Rock [MS-MVP User/Shell]

What does "click on an email" mean (e.g., open an email at www.hotmail.com)?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

margie wrote:
> I am having trouble in Hotmail, when I click on an email sometimes my
> computer freezes and there is a dns error at the bottom of the page. also
> sometimes when in hotmail my computer goes to the network diagnostic page
> and quite often freezes in that as well and I have to reset and restart.
> I
> have looked at microsoft articles on this problem but they are too
> difficult to understand. I am considering some sort of registry cleaner
> but do not know what is safe and what isnt. Any help would be appreciated.

"margie" wrote:

> I am having trouble in Hotmail, when I click on an email sometimes my
> computer freezes and there is a dns error at the bottom of the page. also
> sometimes when in hotmail my computer goes to the network diagnostic page and
> quite often freezes in that as well and I have to reset and restart. I have
> looked at microsoft articles on this problem but they are too difficult to
> understand. I am considering some sort of registry cleaner but do not know
> what is safe and what isnt. Any help would be appreciated.
> --
> margie


1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-...e_personal.php
http://www.safer-networking.org ; for Spybot S&D

Open a run command and type in:
ipconfig /flushdns click [OK]

ipconfig /renew click [OK]

netsh winsock reset click [OK]
Reboot your computer and see if you will be able to establish connection.

Try to Run Disk Cleanup and defrag in safe Mode.
If still try to check the NIC in the Device Manager is working okay and also
check for any error message in the event Viewer, to access the Event Viewer
do the following:
Open a run command and type in:
eventvwr.msc click [OK]
and there click on each of these and look in the Right Pane/Window for error
and double click it to get more info and you can copy and paste in your next
post:
Application
System
Security

HTH.

Yes try to open
--
margiegirl


"PA Bear" wrote:

> What does "click on an email" mean (e.g., open an email at www.hotmail.com)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> margie wrote:
> > I am having trouble in Hotmail, when I click on an email sometimes my
> > computer freezes and there is a dns error at the bottom of the page. also
> > sometimes when in hotmail my computer goes to the network diagnostic page
> > and quite often freezes in that as well and I have to reset and restart.
> > I
> > have looked at microsoft articles on this problem but they are too
> > difficult to understand. I am considering some sort of registry cleaner
> > but do not know what is safe and what isnt. Any help would be appreciated.
>
>

IE version? Is this a sudden, new problem or an ongoing one?

Do NOT run a Registry cleaner!
--
~PA Bear

margie wrote:
> Yes try to open
>
>> What does "click on an email" mean (e.g., open an email at
>> www.hotmail.com)?
>> ~~
>> margie wrote:
>>> I am having trouble in Hotmail, when I click on an email sometimes my
>>> computer freezes and there is a dns error at the bottom of the page.
>>> also
>>> sometimes when in hotmail my computer goes to the network diagnostic
>>> page
>>> and quite often freezes in that as well and I have to reset and restart.
>>> I
>>> have looked at microsoft articles on this problem but they are too
>>> difficult to understand. I am considering some sort of registry cleaner
>>> but do not know what is safe and what isnt. Any help would be
>>> appreciated.

I am using IE 7 I really believe the problem started after installing trend
pc cillin internet security 2007 never had any trouble with 2006 version. I
am only using the recommended security features. My ping diagnosis on
network diagnostics always fails when trend it on but passes if i disable it.
Have been onto trend a lot but i honestly dont think they have an answer. I
have just done what nass told me to do so hopefully this will stop the
problem.
--
margiegirl


"PA Bear" wrote:

> IE version? Is this a sudden, new problem or an ongoing one?
>
> Do NOT run a Registry cleaner!
> --
> ~PA Bear
>
> margie wrote:
> > Yes try to open
> >
> >> What does "click on an email" mean (e.g., open an email at
> >> www.hotmail.com)?
> >> ~~
> >> margie wrote:
> >>> I am having trouble in Hotmail, when I click on an email sometimes my
> >>> computer freezes and there is a dns error at the bottom of the page.
> >>> also
> >>> sometimes when in hotmail my computer goes to the network diagnostic
> >>> page
> >>> and quite often freezes in that as well and I have to reset and restart.
> >>> I
> >>> have looked at microsoft articles on this problem but they are too
> >>> difficult to understand. I am considering some sort of registry cleaner
> >>> but do not know what is safe and what isnt. Any help would be
> >>> appreciated.
>
>

X-post to IE General

Was Trend Micro Internet Security (TMIS) 2007 installed when you installed
IE7?

Did you disable all TMIS (2007 or 2006) components before installing IE7?
If not, you may have a horked install of IE7. I suggest that you...

1. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

2. Uninstall all toolbars

3. Reinstall IE7 per http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/ie/default.mspx as the
installation source, not Automatic/Windows Update.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/200...lications.aspx
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities...plorer.general

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--
~PA Bear

margie wrote:
> I am using IE 7 I really believe the problem started after installing
> trend
> pc cillin internet security 2007 never had any trouble with 2006 version.
> I
> am only using the recommended security features. My ping diagnosis on
> network diagnostics always fails when trend it on but passes if i disable
> it. Have been onto trend a lot but i honestly dont think they have an
> answer. I have just done what nass told me to do so hopefully this will
> stop the problem.
>
>> IE version? Is this a sudden, new problem or an ongoing one?
>>
>> Do NOT run a Registry cleaner!
>> --
>> ~PA Bear
>>
>> margie wrote:
>>> Yes try to open
>>>
>>>> What does "click on an email" mean (e.g., open an email at
>>>> www.hotmail.com)?
>>>> ~~
>>>> margie wrote:
>>>>> I am having trouble in Hotmail, when I click on an email sometimes my
>>>>> computer freezes and there is a dns error at the bottom of the page.
>>>>> also
>>>>> sometimes when in hotmail my computer goes to the network diagnostic
>>>>> page
>>>>> and quite often freezes in that as well and I have to reset and
>>>>> restart.
>>>>> I
>>>>> have looked at microsoft articles on this problem but they are too
>>>>> difficult to understand. I am considering some sort of registry
>>>>> cleaner
>>>>> but do not know what is safe and what isnt. Any help would be
>>>>> appreciated.

I did what you said but unfortunately it froze again this morning. command
prompt ipconfig/renew came up with the message "No operation can be
performed on LAC while it has its media disconnected" I am not quite sure
what this means. I am on dial up not broadband and computer in not on a
network?????
--
margieEvent Type: Information
Event Source: ACEEventLogSource
Event Category: None
Event ID: 0
Date: 5/2/2007
Time: 8:05:26 AM
User: N/A
Computer: PC-HOME
Description:
0000000003: 2007-05-02 08:05:26:187 sAspect is null in UpdateDeviceState
Error Called by:
ATI.ACE.CLI.Aspect.DeviceCV2.Graphics.Runtime.RT_DeviceCV2::CheckDeviceCV2
processID:02120 threadID )
domainNamecli.exe )
assemblyNameCLI.Aspect.DeviceCV2.Graphics.Runtime, Version=1.2.2114.294,
Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------


For more information, see Help and Support Center at


"nass" wrote:

>
>
> "margie" wrote:
>
> > I am having trouble in Hotmail, when I click on an email sometimes my
> > computer freezes and there is a dns error at the bottom of the page. also
> > sometimes when in hotmail my computer goes to the network diagnostic page and
> > quite often freezes in that as well and I have to reset and restart. I have
> > looked at microsoft articles on this problem but they are too difficult to
> > understand. I am considering some sort of registry cleaner but do not know
> > what is safe and what isnt. Any help would be appreciated.
> > --
> > margie
>
>
> 1... First, try to clean up your caches, Internet files and delete cookies
> by doing this:
> Click Start >> Control Panel >> Double click Network and Internet
> Connections >> Double click Internet Options.
> On the IE properties windows you will see these Taps:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> Then click on Programs Tab and click Manage Add-Ons and Disable all non
> Verified Add-Ons (You should Renable them later one-by-one and see the
> culprit and update it or remove it.
> For Malwares download both these software:
> http://www.lavasoft.com/products/ad-...e_personal.php
> http://www.safer-networking.org ; for Spybot S&D
>
> Open a run command and type in:
> ipconfig /flushdns click [OK]
>
> ipconfig /renew click [OK]
>
> netsh winsock reset click [OK]
> Reboot your computer and see if you will be able to establish connection.
>
> Try to Run Disk Cleanup and defrag in safe Mode.
> If still try to check the NIC in the Device Manager is working okay and also
> check for any error message in the event Viewer, to access the Event Viewer
> do the following:
> Open a run command and type in:
> eventvwr.msc click [OK]
> and there click on each of these and look in the Right Pane/Window for error
> and double click it to get more info and you can copy and paste in your next
> post:
> Application
> System
> Security
>
> HTH.

--
I just sent an event log error and a message but dont know if they went
together.

"nass" wrote:

>
>
> "margie" wrote:
>
> > I am having trouble in Hotmail, when I click on an email sometimes my
> > computer freezes and there is a dns error at the bottom of the page. also
> > sometimes when in hotmail my computer goes to the network diagnostic page and
> > quite often freezes in that as well and I have to reset and restart. I have
> > looked at microsoft articles on this problem but they are too difficult to
> > understand. I am considering some sort of registry cleaner but do not know
> > what is safe and what isnt. Any help would be appreciated.
> > --
> > margie
>
>
> 1... First, try to clean up your caches, Internet files and delete cookies
> by doing this:
> Click Start >> Control Panel >> Double click Network and Internet
> Connections >> Double click Internet Options.
> On the IE properties windows you will see these Taps:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> Then click on Programs Tab and click Manage Add-Ons and Disable all non
> Verified Add-Ons (You should Renable them later one-by-one and see the
> culprit and update it or remove it.
> For Malwares download both these software:
> http://www.lavasoft.com/products/ad-...e_personal.php
> http://www.safer-networking.org ; for Spybot S&D
>
> Open a run command and type in:
> ipconfig /flushdns click [OK]
>
> ipconfig /renew click [OK]
>
> netsh winsock reset click [OK]
> Reboot your computer and see if you will be able to establish connection.
>
> Try to Run Disk Cleanup and defrag in safe Mode.
> If still try to check the NIC in the Device Manager is working okay and also
> check for any error message in the event Viewer, to access the Event Viewer
> do the following:
> Open a run command and type in:
> eventvwr.msc click [OK]
> and there click on each of these and look in the Right Pane/Window for error
> and double click it to get more info and you can copy and paste in your next
> post:
> Application
> System
> Security
>
> HTH.