Here's the problem we're having:

A user of ours has access to a department mailbox, they have Editor rights
to the entire mailbox. Their primary mailbox is their personal work mailbox,
and the dept mailbox is added into the profile as a secondary mailbox.

When we click on Address Book, we can only view contacts within his personal
contacts. How do we view the contacts from the secondary/department mailbox?
The properties of the second mailbox does not have the "Outlook Address
Book" tab, so cannot tick the "Show this folder as an e-mail Address Book".

I'ved tried creating a New Mail Profile with the Department Mailbox as
primary to enable that setting, but once I log back into the main profile the
contacts still does not appear.

Any ideas anyone?

Thanks!

Found the way to resolve this, thanks to Sue Mosher!

The process of adding another user's Contacts folder to your own address
book display is somewhat involved. You will need to be able to create -- at
least temporarily -- an Outlook profile that opens another user's mailbox as
the primary mailbox. Proceed with these steps while logged in under your own
Windows account, not the other user's:

1. Create an Outlook profile that connects directly to the other user's
mailbox, not your own. If you are using Outlook 2003, do not select the
option to use Cached Exchange mode. Start Outlook with that profile.

2. On the Properties dialog for the other user's Contacts folder, make sure
that it's set to display in the Outlook Address Book and give it a display
name other than contacts, such as Joe's Contacts.

3. Close Outlook.

4. In Control Panel | Mail, edit the *same profile* (i.e. the one from Step
1) to change the mailbox from the other user's to your own.

5. Still working with the same profile, on the Advanced tab of the Exchange
Server service, add the other user's mailbox as a secondary mailbox.

6. Restart Outlook, and you should see the Joe's Contacts in your Outlook
Address Book as well as your own Contacts folder.

7. (Optional) If you are using Outlook 2003, you can now change the settings
for your Exchange account to use Cached Exchange mode.