Hi,

I own a 160GB Western Digital Hard Drive partitioned into a 40GB OS
partition and the other 120GB for my files.

However, when I run Disk Cleanup utility from within Vista Ultimate, it
shows multiple 131GB options for me to clean up, which is quite ridiculous. I
have cleaned up with the 131GB option checked before, resulting in the
desktop and pretty much everything on the 40GB partition being deleted.

I have had to reformat the computer and reinstall Vista, but it seems this
is a recurrent problem. It is not a critical flaw as no damage will be done
if the Disk Cleanup is not run, but if it is, I think other users facing this
same problem will be quite grieved at the loss of important data.

Anyone had a similiar experience or can offer help?

Screenshot:
http://s7.photobucket.com/albums/y29...urrent=bug.jpg

Hi Jay,

Check these locations to know if the dump files really exist.

%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive
%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportQueue
%ALLUSERSPROFILE%\Microsoft\Windows\WER\ReportArchive
%ALLUSERSPROFILE%\Microsoft\Windows\WER\ReportQueue

If present, check their creation date as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jay" <(E-Mail Removed)> wrote in message news:CB90D605-B426-4AC7-9FAB-(E-Mail Removed)...
Hi,

I own a 160GB Western Digital Hard Drive partitioned into a 40GB OS
partition and the other 120GB for my files.

However, when I run Disk Cleanup utility from within Vista Ultimate, it
shows multiple 131GB options for me to clean up, which is quite ridiculous. I
have cleaned up with the 131GB option checked before, resulting in the
desktop and pretty much everything on the 40GB partition being deleted.

I have had to reformat the computer and reinstall Vista, but it seems this
is a recurrent problem. It is not a critical flaw as no damage will be done
if the Disk Cleanup is not run, but if it is, I think other users facing this
same problem will be quite grieved at the loss of important data.

Anyone had a similiar experience or can offer help?

Screenshot:
http://s7.photobucket.com/albums/y29...urrent=bug.jpg

Hi, thanks for the reply.

Indeed the directories do exist and there seem to be multiple dump files
located within with .cab and .wer extensions in the ReportArchive subfolders,
amounting to around 40kb per crash. The ReportQueue has 3 files in a
subfolder, seems to be compatibility document for a game I have installed
(MapleStory, runs well under XP SP2 compatibility option).

However, clearing Disk Clenup shouldn't result in data loss because of this,
right? Do enlighten regarding this issue. Thanks.

"resulting in the desktop and pretty much everything on the 40GB partition being deleted"

Ah..Missed that note. Sorry.

Perhaps you can export this registry branch to a .REG file:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches

and compare the contents with another system.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jay" <(E-Mail Removed)> wrote in message news:0FEB0FC1-14DE-4569-B78F-(E-Mail Removed)...
Hi, thanks for the reply.

Indeed the directories do exist and there seem to be multiple dump files
located within with .cab and .wer extensions in the ReportArchive subfolders,
amounting to around 40kb per crash. The ReportQueue has 3 files in a
subfolder, seems to be compatibility document for a game I have installed
(MapleStory, runs well under XP SP2 compatibility option).

However, clearing Disk Clenup shouldn't result in data loss because of this,
right? Do enlighten regarding this issue. Thanks.

The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting.

I compared my desktop (Vista Ultimate) with that of my laptop (Vista Home
Premium) and the reg file seems identical with the exception of an adition of
attributes.

eg.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\VolumeCaches\Windows Error Reporting Archive Files]
@="{C0E13E61-0CC6-11d1-BBB6-0060978B2AE6}"
"FileList"="*.*"
"Flags"=dword:0000007d
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,\
00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,30,00,00,00
"Display"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\
6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\
00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,32,00,39,00,37,00,\
00,00
"Description"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\
00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\
5c,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,32,00,39,00,38,\
00,00,00
"StateFlags"=dword:00000000

This is a typical entry for the checkbox option. the only difference is that
all the entries on the desktop have the extra last line, the attribute called
"StateFlags". The set values of "StateFlags" differ from entry to entry. I am
not sure if the presence of that line is of any significance though.

It seems that the laptop has the same problem. The common software installed
on both machines are Office 2007, Nero 7, Registry Mechanic, Winzip, Winrar
and J River Media Center.

Is there any way to isolate the possibly conflicting software?

Jay,

The "StateFlags" value difference is not significance, as you said. I don't have any clues ATM, and shall update this thread if I find anything.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jay" <(E-Mail Removed)> wrote in message news:2703DEE5-55D0-4FFE-84E0-(E-Mail Removed)...
The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting.

I compared my desktop (Vista Ultimate) with that of my laptop (Vista Home
Premium) and the reg file seems identical with the exception of an adition of
attributes.

eg.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\VolumeCaches\Windows Error Reporting Archive Files]
@="{C0E13E61-0CC6-11d1-BBB6-0060978B2AE6}"
"FileList"="*.*"
"Flags"=dword:0000007d
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,\
00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,30,00,00,00
"Display"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\
6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\
00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,32,00,39,00,37,00,\
00,00
"Description"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\
00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\
5c,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,32,00,39,00,38,\
00,00,00
"StateFlags"=dword:00000000

This is a typical entry for the checkbox option. the only difference is that
all the entries on the desktop have the extra last line, the attribute called
"StateFlags". The set values of "StateFlags" differ from entry to entry. I am
not sure if the presence of that line is of any significance though.

It seems that the laptop has the same problem. The common software installed
on both machines are Office 2007, Nero 7, Registry Mechanic, Winzip, Winrar
and J River Media Center.

Is there any way to isolate the possibly conflicting software?

Quote from Jay:
"The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting."

I just experienced a near identical situation as Jay, and recovery will take
me a good chunk of my weekend.

About a week ago I upgraded my notebook from Home Premium to Ultimate. I
decided to clean up the drive over lunch in preparation for imaging it when I
got home that night. I spotted the two error reporting entries and based on
the description when selected decided it was safe to add them to the default
cleanup list.

I was browsing while eating my sandwich and noticed all but the default
system icons disappear from my desktop, when I went to the Start menu
(classic) I noticed several icons here where also missing as well as icons
from the QuickLaunch toolbar. Disk Cleanup reported it was working on the
above error reporting items. I was obviously suspicious but not yet paniced.
I used Explorer and found the 'Program Files' folder was intact.

I decided better safe than sorry, so I cancelled the Disk Cleanup. I
right-clicked the desktop and asked for a 'Refresh' which did nothing. So I
tried a Restart from the Start menu. Vista would come up with an error that
system files were missing. None of the Safe Modes helped, including Last
Known Good Configuration. Vista suggested I needed to boot from its DVD and
run repair.

I am happy to report that repair, followed by System Restore, did in fact
make Windows bootable to my account, only my icons were still missing. Then I
tried to launch Outlook 2007 and it acted as though it had just been
installed, not yet activated and no account setup. I canceled and then found
nearly all my user settings were gone and well as ALL my data files
(documents, pictures, you name it).

Fortunately I imaged the hard drive just before upgrading to Ultimate, so
most everything is recoverable via that mechanism. Still, I agree with Jay,
NO WAY should something like this EVER happen to begin with.

Is there any way to communicate the severity of this problem to the Vista
bug team?

Jim

>> Is there any way to communicate the severity of this problem to the Vista bug team?

I don't have the link/ID to send Bug reports to.

Here is a Vista Feedback link:
http://feedback.windowsvista.microso...ctkey=winvista

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jim Johnson - Serenity Consulting" <(E-Mail Removed)> wrote in message news:B153FCED-F80B-4CC9-B531-(E-Mail Removed)...
Quote from Jay:
"The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting."

I just experienced a near identical situation as Jay, and recovery will take
me a good chunk of my weekend.

About a week ago I upgraded my notebook from Home Premium to Ultimate. I
decided to clean up the drive over lunch in preparation for imaging it when I
got home that night. I spotted the two error reporting entries and based on
the description when selected decided it was safe to add them to the default
cleanup list.

I was browsing while eating my sandwich and noticed all but the default
system icons disappear from my desktop, when I went to the Start menu
(classic) I noticed several icons here where also missing as well as icons
from the QuickLaunch toolbar. Disk Cleanup reported it was working on the
above error reporting items. I was obviously suspicious but not yet paniced.
I used Explorer and found the 'Program Files' folder was intact.

I decided better safe than sorry, so I cancelled the Disk Cleanup. I
right-clicked the desktop and asked for a 'Refresh' which did nothing. So I
tried a Restart from the Start menu. Vista would come up with an error that
system files were missing. None of the Safe Modes helped, including Last
Known Good Configuration. Vista suggested I needed to boot from its DVD and
run repair.

I am happy to report that repair, followed by System Restore, did in fact
make Windows bootable to my account, only my icons were still missing. Then I
tried to launch Outlook 2007 and it acted as though it had just been
installed, not yet activated and no account setup. I canceled and then found
nearly all my user settings were gone and well as ALL my data files
(documents, pictures, you name it).

Fortunately I imaged the hard drive just before upgrading to Ultimate, so
most everything is recoverable via that mechanism. Still, I agree with Jay,
NO WAY should something like this EVER happen to begin with.

Is there any way to communicate the severity of this problem to the Vista
bug team?

Jim

I have the same issue as Jim Johnson. I am not very computer literate though.
This happened twice to me now. I need help. Everything seems to be there, but
I can't open any of my programs and all my personal files are missing. Like
Jim, I also lost all icons and programs, had to use my vista disk to load and
repair windows, then tried to fix it with system restore. Everything seems to
be there, but acts like its not and needs to be reloaded. I would like to get
all my files back and my programs working again without reinstalling them all
again. The last time this happened it was very difficult to fix, because I
had to uninstall some programs that wouldn't uninstall with this issue. Did
anyone figure out the problem and how to get it all back?

"Jim Johnson - Serenity Consulting" wrote:

> Quote from Jay:
> "The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
> and Per User Queued Error Reporting."
>
> I just experienced a near identical situation as Jay, and recovery will take
> me a good chunk of my weekend.
>
> About a week ago I upgraded my notebook from Home Premium to Ultimate. I
> decided to clean up the drive over lunch in preparation for imaging it when I
> got home that night. I spotted the two error reporting entries and based on
> the description when selected decided it was safe to add them to the default
> cleanup list.
>
> I was browsing while eating my sandwich and noticed all but the default
> system icons disappear from my desktop, when I went to the Start menu
> (classic) I noticed several icons here where also missing as well as icons
> from the QuickLaunch toolbar. Disk Cleanup reported it was working on the
> above error reporting items. I was obviously suspicious but not yet paniced.
> I used Explorer and found the 'Program Files' folder was intact.
>
> I decided better safe than sorry, so I cancelled the Disk Cleanup. I
> right-clicked the desktop and asked for a 'Refresh' which did nothing. So I
> tried a Restart from the Start menu. Vista would come up with an error that
> system files were missing. None of the Safe Modes helped, including Last
> Known Good Configuration. Vista suggested I needed to boot from its DVD and
> run repair.
>
> I am happy to report that repair, followed by System Restore, did in fact
> make Windows bootable to my account, only my icons were still missing. Then I
> tried to launch Outlook 2007 and it acted as though it had just been
> installed, not yet activated and no account setup. I canceled and then found
> nearly all my user settings were gone and well as ALL my data files
> (documents, pictures, you name it).
>
> Fortunately I imaged the hard drive just before upgrading to Ultimate, so
> most everything is recoverable via that mechanism. Still, I agree with Jay,
> NO WAY should something like this EVER happen to begin with.
>
> Is there any way to communicate the severity of this problem to the Vista
> bug team?
>
> Jim
>
>

Boris,

Are you saying Vista formatted your hard drive all by it's self without you
even knowing it?

--
All the best,
SG

Is your computer system ready for Vista?
https://winqual.microsoft.com/hcl/
Want to keep up with the latest news from MS?
http://news.google.com/nwshp?tab=wn&ned=us&topic=t
Just type in Microsoft

"Boris Yeltsen" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> This has just happened to me.Ive lost alot of stuff.Lucky I have another
> HD with xp on it and I could boot into that and download some undelete
> programs.Freeundelete is a good one.It will get back 99% of your files
> if you dont transfer anything at all to the HD with the deleted files on
> it.
> However silly me transfered files back to the affected HD for
> storage.And of course that overwrote much of the undelete info before I
> could copy it.At least I got important pw's etc first.However now I have
> removed vista completely.And am sending it back to MS 1 year later with
> my receipt and a letter of demand for a refund for the cost of the
> software and if not to take legal action.This is not just a bug this is
> a fatal fault and they shouldnt be selling software with bugs as serious
> as these.This software is still not even a beta version if it has errors
> this serious where the software itself formats your whole computer
> without you even knowing.This is not a hardware fault hacking or virus
> this is a fault in vista and I want a refund.
>
>
> --
> Boris Yeltsen