For those of you thinking of purchasing an HP printer be warned. Their
out-of-warranty service policies leave much to be desired.

Have had an HP printer for years. Started to have problems not wanting
to print so looked around for a new printer. Not finding the new
models to be as well built as my old Deskjet 820CSE I called HP to see
about getting it repaired. They said for $110 they would make it new
again. Great...I sent to California and 10 days later I had my own
printer back.

Worked fine for 94 days.

Four days past the 90 day warranty it started acting up again. Called
HP. "Well, Sir the 90 days is up so you will have to pay $25 if you
wish to speak to a tech". I explained it was the same issue I sent it
in for. Did not matter. I asked if they could tell me what they did
for the $110 and they said they did not have that information in their
system.

There was no way they were even going to continue with the phone call
unless I gave them my credit card #. I hung up.

Very simply, IMHO HP service sucks.

George wrote:

> For those of you thinking of purchasing an HP printer be warned. Their
> out-of-warranty service policies leave much to be desired.

I fully agree...

My son gave me his old Deskjet 812c printer. I had no problem
installing it; when I went to HP's website to get the latest driver,
however, I got stuck in one of those 'endless loops' and was unable to
d/l it. So I called HP's 800 number, spoke to a VERY polite young lady,
who informed me pleasantly that in order to get someone to advise me on
how to grab their driver from their website, I'd have the privilege of
coming up with a $25 fee! Needless to say, I decided to live with the
driver that came on the original install disk...

Bob Headrick, are you listening?


--
Hal Hersh
(E-Mail Removed)

Hal Hersh wrote:
> George wrote:
>
> > For those of you thinking of purchasing an HP printer be warned. Their
> > out-of-warranty service policies leave much to be desired.
>
> I fully agree...
>
> My son gave me his old Deskjet 812c printer. I had no problem
> installing it; when I went to HP's website to get the latest driver,
> however, I got stuck in one of those 'endless loops' and was unable to
> d/l it. So I called HP's 800 number, spoke to a VERY polite young lady,
> who informed me pleasantly that in order to get someone to advise me on
> how to grab their driver from their website, I'd have the privilege of
> coming up with a $25 fee! Needless to say, I decided to live with the
> driver that came on the original install disk...
>
> Bob Headrick, are you listening?
>

I just tested HP's driver downloads for the 812c - there's one for
Windows ME & 98, but none for Windows XP. The Windows ME & 98 driver
download was easy to find and downloadable with a click of the button,
like any other printer company's drivers.

P.S. Please note I'm neutral because I don't care for HP products,
I'm a Canon man. I was just testing the system because I find it
hard to believe that a driver would be that difficult to download.

-Taliesyn

"Hal Hersh" <(E-Mail Removed)> wrote
>
> My son gave me his old Deskjet 812c printer. I had no problem
> installing it; when I went to HP's website to get the latest driver,
> however, I got stuck in one of those 'endless loops' and was unable to
> d/l it. So I called HP's 800 number, spoke to a VERY polite young lady,
> who informed me pleasantly that in order to get someone to advise me on
> how to grab their driver from their website, I'd have the privilege of
> coming up with a $25 fee! Needless to say, I decided to live with the
> driver that came on the original install disk...

What do you expect? Should HP waste money giving free service to you because
you want the latest driver, when your current driver works perfectly well?
If you can't figure out how to download, then don't expect free help.
Service costs money to provide; somebody has to pay for it. If you aren't,
then everyone else is through higher prices.

Besides, at least you do have the ability to get service, via a self-service
web site. If you have a problem with their web site, e-mail the site
designer and let him know.

If always surprises me that people expect free support indefinitely... even
after the warranty is expired. You may think HP is just a manufacturing
company, but they're really in the business of selling support services.
That's where the money is made, not on sales of cheap printers.

Hal Hersh <(E-Mail Removed)> wrote in news:bh3dch$m39$1
@synergy.CritPath.Org:

> I fully agree...
>
> My son gave me his old Deskjet 812c printer. I had no problem
> installing it; when I went to HP's website to get the latest driver,
> however, I got stuck in one of those 'endless loops' and was unable to
> d/l it. So I called HP's 800 number, spoke to a VERY polite young lady,
> who informed me pleasantly that in order to get someone to advise me on
> how to grab their driver from their website, I'd have the privilege of
> coming up with a $25 fee! Needless to say, I decided to live with the
> driver that came on the original install disk...
>
> Bob Headrick, are you listening?
>
>

Thanks for your post. I'm shopping for a new printer and you just helped me
eliminate one vendor.

On Sat, 09 Aug 2003 13:54:43 -0500, Gaandni <(E-Mail Removed)>
wrote:

>Hal Hersh <(E-Mail Removed)> wrote in news:bh3dch$m39$1
>@synergy.CritPath.Org:
>
>> I fully agree...
>>
>> My son gave me his old Deskjet 812c printer. I had no problem
>> installing it; when I went to HP's website to get the latest driver,
>> however, I got stuck in one of those 'endless loops' and was unable to
>> d/l it. So I called HP's 800 number, spoke to a VERY polite young lady,
>> who informed me pleasantly that in order to get someone to advise me on
>> how to grab their driver from their website, I'd have the privilege of
>> coming up with a $25 fee! Needless to say, I decided to live with the
>> driver that came on the original install disk...
>>
>> Bob Headrick, are you listening?
>>
>>
>
>Thanks for your post. I'm shopping for a new printer and you just helped me
>eliminate one vendor.
>
As a person who repairs printers for a living, mostly HP and Lexmark,
let me be the first to thank you for buying something else. I/O
Errors are the number one cause of technicians ulsers, technicians
going postal and suicides.

Frank

"Taliesyn" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hal Hersh wrote:
> > George wrote:
> >
> > > For those of you thinking of purchasing an HP printer be warned.
Their
> > > out-of-warranty service policies leave much to be desired.
> >
> > I fully agree...
> >
> > My son gave me his old Deskjet 812c printer. I had no problem
> > installing it; when I went to HP's website to get the latest driver,
> > however, I got stuck in one of those 'endless loops' and was unable to
> > d/l it. So I called HP's 800 number, spoke to a VERY polite young lady,
> > who informed me pleasantly that in order to get someone to advise me on
> > how to grab their driver from their website, I'd have the privilege of
> > coming up with a $25 fee! Needless to say, I decided to live with the
> > driver that came on the original install disk...
> >
> > Bob Headrick, are you listening?
> >
>
> I just tested HP's driver downloads for the 812c - there's one for
> Windows ME & 98, but none for Windows XP. The Windows ME & 98 driver
> download was easy to find and downloadable with a click of the button,
> like any other printer company's drivers.
>
> P.S. Please note I'm neutral because I don't care for HP products,
> I'm a Canon man. I was just testing the system because I find it
> hard to believe that a driver would be that difficult to download.
>
> -Taliesyn
>
Yap the XP ones are built in to windows

HP has been feverishly moving things around on their web sites, and I've
gotten caught in some endless loops myself; but it doesn't seem to be a
matter of policy.

Try again, or try searching a different way.

"George" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

> Four days past the 90 day warranty it started acting up again. Called
> HP. "Well, Sir the 90 days is up so you will have to pay $25 if you
> wish to speak to a tech". I explained it was the same issue I sent it
> in for.

What is the problem you are having?

- Bob Headrick, not speaking for my employer HP

"Hal Hersh" <(E-Mail Removed)> wrote in message
news:bh3dch$m39$(E-Mail Removed)...

> My son gave me his old Deskjet 812c printer. I had no problem
> installing it; when I went to HP's website to get the latest driver,
> however, I got stuck in one of those 'endless loops' and was unable to
> d/l it.

What operating system are you using? What language do you need?

- Bob Headrick, not speaking for my employer HP