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Disappearing Emails After Adding Account

 
 
=?Utf-8?B?REFOUlRBWQ==?=
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      19th Jun 2007
I have an email account at work that is managed through exchange server. I
have setup a VPN connection on my home computer and have added in my work
account. The system connected but has downloaded all of my emails from the
exchange server and they are no longer available when I log in from work.
Does anybody know what is going wrong? I doubled checked that both systems
are using 'cached'.

Thanks!
Dan
 
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Vince Averello [MVP-Outlook]
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      19th Jun 2007
Sounds like the home system might be using a PST and not your mailbox. I
know you mentioned that both are using cached but might the home system have
used a PST first before you changed it to cached?

"DANRTAY" <(E-Mail Removed)> wrote in message
news:CF91C878-3ADA-4C90-93FA-(E-Mail Removed)...
>I have an email account at work that is managed through exchange server. I
> have setup a VPN connection on my home computer and have added in my work
> account. The system connected but has downloaded all of my emails from
> the
> exchange server and they are no longer available when I log in from work.
> Does anybody know what is going wrong? I doubled checked that both
> systems
> are using 'cached'.
>
> Thanks!
> Dan


 
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=?Utf-8?B?REFOUlRBWQ==?=
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      19th Jun 2007
Yes potentially. Is there anything I can do to re-sync the account to get my
emails back on the server?

Thanks Vince
Dan

"Vince Averello [MVP-Outlook]" wrote:

> Sounds like the home system might be using a PST and not your mailbox. I
> know you mentioned that both are using cached but might the home system have
> used a PST first before you changed it to cached?
>
> "DANRTAY" <(E-Mail Removed)> wrote in message
> news:CF91C878-3ADA-4C90-93FA-(E-Mail Removed)...
> >I have an email account at work that is managed through exchange server. I
> > have setup a VPN connection on my home computer and have added in my work
> > account. The system connected but has downloaded all of my emails from
> > the
> > exchange server and they are no longer available when I log in from work.
> > Does anybody know what is going wrong? I doubled checked that both
> > systems
> > are using 'cached'.
> >
> > Thanks!
> > Dan

>

 
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=?Utf-8?B?RnJhbmNpbmUgT3R0ZXJzb24=?=
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      19th Jun 2007
Dan,

The Outlook on your home system was most likely setup to have email
delivered to your Personal Folder and not the mailbox on the server. If this
is the case then it would only be visible on the home system. So our first
step is to get all new mail coming in to go to the actual mailbox and to do
this we need to chnage your delivery location.

1) Connect to you VPN

2) Create mailbox on Outlook. Outlook - Tool - Email Accounts - New -
Microsoft Exchange Server. You will need to get this information from your
IT Department if you do not have it. Follow the rest of the steps along.
When and if prompted you want the email to be delivered to the mailbox

3) Once this is setup it will show as Mailbox - ***. You can then move the
emails in the personal folders on your home computer into it. They will then
be on the server and can be accessed from both locations (providing at home
you first connect to VPN)

4) Remember to check that you now have the email set to deliver new email to
the Mailbox.

Regards,

Francine
"DANRTAY" wrote:

> I have an email account at work that is managed through exchange server. I
> have setup a VPN connection on my home computer and have added in my work
> account. The system connected but has downloaded all of my emails from the
> exchange server and they are no longer available when I log in from work.
> Does anybody know what is going wrong? I doubled checked that both systems
> are using 'cached'.
>
> Thanks!
> Dan

 
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=?Utf-8?B?REFOUlRBWQ==?=
Guest
Posts: n/a
 
      19th Jun 2007
Francine

Thanks for your help. I didnt have any account setup at home to begin with
as the problem is with the new account downloading my existing work emails
and removing them from the exchange server.

Could it be an issue with some sort of syncronisation?

Dan

"Francine Otterson" wrote:

> Dan,
>
> The Outlook on your home system was most likely setup to have email
> delivered to your Personal Folder and not the mailbox on the server. If this
> is the case then it would only be visible on the home system. So our first
> step is to get all new mail coming in to go to the actual mailbox and to do
> this we need to chnage your delivery location.
>
> 1) Connect to you VPN
>
> 2) Create mailbox on Outlook. Outlook - Tool - Email Accounts - New -
> Microsoft Exchange Server. You will need to get this information from your
> IT Department if you do not have it. Follow the rest of the steps along.
> When and if prompted you want the email to be delivered to the mailbox
>
> 3) Once this is setup it will show as Mailbox - ***. You can then move the
> emails in the personal folders on your home computer into it. They will then
> be on the server and can be accessed from both locations (providing at home
> you first connect to VPN)
>
> 4) Remember to check that you now have the email set to deliver new email to
> the Mailbox.
>
> Regards,
>
> Francine
> "DANRTAY" wrote:
>
> > I have an email account at work that is managed through exchange server. I
> > have setup a VPN connection on my home computer and have added in my work
> > account. The system connected but has downloaded all of my emails from the
> > exchange server and they are no longer available when I log in from work.
> > Does anybody know what is going wrong? I doubled checked that both systems
> > are using 'cached'.
> >
> > Thanks!
> > Dan

 
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Vince Averello [MVP-Outlook]
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      19th Jun 2007
Once you have things setup right, you should be able to drag/drop the items
from the PST folder(s) to your mailbox

"DANRTAY" <(E-Mail Removed)> wrote in message
news:C1C39C0D-8096-4B93-8199-(E-Mail Removed)...
> Yes potentially. Is there anything I can do to re-sync the account to get
> my
> emails back on the server?


 
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