My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies both
of them (and my computer can boot up from a CD -- so it's not a hardware
issue as far as I can tell). However, I cannot access either drive from
within Windows. My Windows software seems to see the CD drive (it's listed
in when I look at my hardware within the system control panel), but it will
not read a CD I place in the drive. It doesn't see the DVD drive at all.

Does anyone have any suggestions? I appreciate all help.

"Kariane" <(E-Mail Removed)> wrote in message
news:391C6334-9E11-44BD-A95E-(E-Mail Removed)...
> My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies
both
> of them (and my computer can boot up from a CD -- so it's not a hardware
> issue as far as I can tell). However, I cannot access either drive from
> within Windows. My Windows software seems to see the CD drive (it's
listed
> in when I look at my hardware within the system control panel), but it
will
> not read a CD I place in the drive. It doesn't see the DVD drive at all.
>
> Does anyone have any suggestions? I appreciate all help.

Have a look at the Device Manager (Start / Settings / Control Panel /
System / Hardware / Device Manager / DVD/CD-ROM Drives

That's part of the problem. When I look in the Device Manager, it lists the
CD-Rom drive. It does not list the DVD drive. So Windows knows there is a
CD drive. However, it will not read a CD. When I put a CD into the drive,
it acts as though there is no CD present. I know the CD drive can read CDs
because my computer will boot from a CD. The problem is somewhere in how
Windows is interacting with the CD drive. (As I mentioned before, the BIOS
sees both the CD and DVD drives.)

I'm sorry if my first explanation was unclear.

Does anyone have any other ideas?

"Pegasus (MVP)" wrote:

>
> "Kariane" <(E-Mail Removed)> wrote in message
> news:391C6334-9E11-44BD-A95E-(E-Mail Removed)...
> > My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies
> both
> > of them (and my computer can boot up from a CD -- so it's not a hardware
> > issue as far as I can tell). However, I cannot access either drive from
> > within Windows. My Windows software seems to see the CD drive (it's
> listed
> > in when I look at my hardware within the system control panel), but it
> will
> > not read a CD I place in the drive. It doesn't see the DVD drive at all.
> >
> > Does anyone have any suggestions? I appreciate all help.
>
> Have a look at the Device Manager (Start / Settings / Control Panel /
> System / Hardware / Device Manager / DVD/CD-ROM Drives
>
>
>

Your first step should be to use System Restore to return the
machine to the condition it was in a few days before the problem
became apparent. If this does not solve the problem then this
link might help: http://support.microsoft.com/default.aspx/kb/314060 .


"Kariane" <(E-Mail Removed)> wrote in message
news:7DB3AB8D-397C-4967-A6AE-(E-Mail Removed)...
> That's part of the problem. When I look in the Device Manager, it lists
the
> CD-Rom drive. It does not list the DVD drive. So Windows knows there is
a
> CD drive. However, it will not read a CD. When I put a CD into the
drive,
> it acts as though there is no CD present. I know the CD drive can read
CDs
> because my computer will boot from a CD. The problem is somewhere in how
> Windows is interacting with the CD drive. (As I mentioned before, the
BIOS
> sees both the CD and DVD drives.)
>
> I'm sorry if my first explanation was unclear.
>
> Does anyone have any other ideas?
>
> "Pegasus (MVP)" wrote:
>
> >
> > "Kariane" <(E-Mail Removed)> wrote in message
> > news:391C6334-9E11-44BD-A95E-(E-Mail Removed)...
> > > My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies
> > both
> > > of them (and my computer can boot up from a CD -- so it's not a
hardware
> > > issue as far as I can tell). However, I cannot access either drive
from
> > > within Windows. My Windows software seems to see the CD drive (it's
> > listed
> > > in when I look at my hardware within the system control panel), but it
> > will
> > > not read a CD I place in the drive. It doesn't see the DVD drive at
all.
> > >
> > > Does anyone have any suggestions? I appreciate all help.
> >
> > Have a look at the Device Manager (Start / Settings / Control Panel /
> > System / Hardware / Device Manager / DVD/CD-ROM Drives
> >
> >
> >

Kariane

Try the following in the below KB

http://support.microsoft.com/default...EN-US%3B320553

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Kariane" <(E-Mail Removed)> wrote in message news:391C6334-9E11-44BD-A95E-(E-Mail Removed)...
> My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies both
> of them (and my computer can boot up from a CD -- so it's not a hardware
> issue as far as I can tell). However, I cannot access either drive from
> within Windows. My Windows software seems to see the CD drive (it's listed
> in when I look at my hardware within the system control panel), but it will
> not read a CD I place in the drive. It doesn't see the DVD drive at all.
>
> Does anyone have any suggestions? I appreciate all help.

Unfortunately, I reinstalled Windows in an earlier attempt to cure this
issue. I started by deleting the hardware and having Windows search for it
again. It always found the CD drive, never found the DVD drive, and neither
drive would function. At that point, a system restore probably would have
been a good thing to try. However, after modifying the registry also failed
to work, I tried reinstalling my Windows software (actually, I had it repair
my Windows program -- I didn't wipe my computer clean). That didn't work
either. But I no longer have a restore point prior to this problem. Ooops.

"Pegasus (MVP)" wrote:

> Your first step should be to use System Restore to return the
> machine to the condition it was in a few days before the problem
> became apparent. If this does not solve the problem then this
> link might help: http://support.microsoft.com/default.aspx/kb/314060 .
>
>
> "Kariane" <(E-Mail Removed)> wrote in message
> news:7DB3AB8D-397C-4967-A6AE-(E-Mail Removed)...
> > That's part of the problem. When I look in the Device Manager, it lists
> the
> > CD-Rom drive. It does not list the DVD drive. So Windows knows there is
> a
> > CD drive. However, it will not read a CD. When I put a CD into the
> drive,
> > it acts as though there is no CD present. I know the CD drive can read
> CDs
> > because my computer will boot from a CD. The problem is somewhere in how
> > Windows is interacting with the CD drive. (As I mentioned before, the
> BIOS
> > sees both the CD and DVD drives.)
> >
> > I'm sorry if my first explanation was unclear.
> >
> > Does anyone have any other ideas?
> >
> > "Pegasus (MVP)" wrote:
> >
> > >
> > > "Kariane" <(E-Mail Removed)> wrote in message
> > > news:391C6334-9E11-44BD-A95E-(E-Mail Removed)...
> > > > My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies
> > > both
> > > > of them (and my computer can boot up from a CD -- so it's not a
> hardware
> > > > issue as far as I can tell). However, I cannot access either drive
> from
> > > > within Windows. My Windows software seems to see the CD drive (it's
> > > listed
> > > > in when I look at my hardware within the system control panel), but it
> > > will
> > > > not read a CD I place in the drive. It doesn't see the DVD drive at
> all.
> > > >
> > > > Does anyone have any suggestions? I appreciate all help.
> > >
> > > Have a look at the Device Manager (Start / Settings / Control Panel /
> > > System / Hardware / Device Manager / DVD/CD-ROM Drives
> > >
> > >
> > >
>
>
>

Thanks for the suggestion. I have actually tried both of these (first
deleting the drives and trying to have Windows locate them again, then
modifying the registry). I'm sad to say that neither solved my problem.

"Peter Foldes" wrote:

> Kariane
>
> Try the following in the below KB
>
> http://support.microsoft.com/default...EN-US%3B320553
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Kariane" <(E-Mail Removed)> wrote in message news:391C6334-9E11-44BD-A95E-(E-Mail Removed)...
> > My CD-Rom and DVD drives seem to have disappeared. My BIOS identifies both
> > of them (and my computer can boot up from a CD -- so it's not a hardware
> > issue as far as I can tell). However, I cannot access either drive from
> > within Windows. My Windows software seems to see the CD drive (it's listed
> > in when I look at my hardware within the system control panel), but it will
> > not read a CD I place in the drive. It doesn't see the DVD drive at all.
> >
> > Does anyone have any suggestions? I appreciate all help.
>