I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES AND FOR
DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE (DISABLE), WHEN I HIT
OK, MY COMPUTER RESTARTED, I CAN SEE IT GO THROUGH THE REGULAR BOOT UP
SCREENS, THEN THE WINDOWS LOGO, BUT AS SOON AS IT LOGS INTO MY PROFILE I HAVE
NOTHING BUT A BLACK SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY
ADAPTER WITHOUT ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???

I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK EITHER,
HELP!!
--
Wendy Loo needs you!!!

Wendy Loo <(E-Mail Removed)> wrote:

>I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES AND FOR
>DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE (DISABLE), WHEN I HIT
>OK, MY COMPUTER RESTARTED, I CAN SEE IT GO THROUGH THE REGULAR BOOT UP
>SCREENS, THEN THE WINDOWS LOGO, BUT AS SOON AS IT LOGS INTO MY PROFILE I HAVE
>NOTHING BUT A BLACK SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY
>ADAPTER WITHOUT ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???
>
>I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK EITHER,
>HELP!!

Turn on the computer and start tapping the F8 key rapidly just as soon
as the first information of any kind shows on the screen. Keep
tapping until the Windows XP Startup Menu appears and choose Safe Mode
from the menu.

At the user logon screen choose the built-in Administrator account to
log into. When it has finished booting up run System Restore and
choose the most recent restore point that is prior to the time you
made the change.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

I HAVE TRIED THIS AND WHEN I SELECT SAFE MODE, I DON'T EVEN GET TO THE
WINDOWS LOGO, THE SCREEN READS INFORMATION THAT ENDS IN MUP.SYS AND FREEZES,
IT NEVER GOES PAST THIS LINE OF TEXT.
ANY OTHER IDEAS???
--
Wendy Loo needs you!!!


"Ron Martell" wrote:

> Wendy Loo <(E-Mail Removed)> wrote:
>
> >I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES AND FOR
> >DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE (DISABLE), WHEN I HIT
> >OK, MY COMPUTER RESTARTED, I CAN SEE IT GO THROUGH THE REGULAR BOOT UP
> >SCREENS, THEN THE WINDOWS LOGO, BUT AS SOON AS IT LOGS INTO MY PROFILE I HAVE
> >NOTHING BUT A BLACK SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY
> >ADAPTER WITHOUT ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???
> >
> >I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK EITHER,
> >HELP!!
>
> Turn on the computer and start tapping the F8 key rapidly just as soon
> as the first information of any kind shows on the screen. Keep
> tapping until the Windows XP Startup Menu appears and choose Safe Mode
> from the menu.
>
> At the user logon screen choose the built-in Administrator account to
> log into. When it has finished booting up run System Restore and
> choose the most recent restore point that is prior to the time you
> made the change.
>
> Good luck
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2006)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>

"Wendy Loo" <(E-Mail Removed)> wrote in message
news:4A5FA10C-DA77-41AA-8A23-(E-Mail Removed)...
>I HAVE TRIED THIS AND WHEN I SELECT SAFE MODE, I DON'T EVEN GET TO THE
> WINDOWS LOGO, THE SCREEN READS INFORMATION THAT ENDS IN MUP.SYS AND
> FREEZES,
> IT NEVER GOES PAST THIS LINE OF TEXT.
> ANY OTHER IDEAS???
> --

Yes - turn off your caps lock please! It's considered shouting and actually
makes your posts not easy to read. Can you write down the actual message
that appears on the screen ending in "mup.sys"?

Instead of safe mode try using the last good configuration from the same start up menu from the F8.
Also you could try using the vga mode to start up with from the same menu if last good doesn't work.
--
Dave Vair
CNE, CNA, MCP, A+, N+

"Wendy Loo" <(E-Mail Removed)> wrote in message
news:4A5FA10C-DA77-41AA-8A23-(E-Mail Removed)...
>I HAVE TRIED THIS AND WHEN I SELECT SAFE MODE, I DON'T EVEN GET TO THE
> WINDOWS LOGO, THE SCREEN READS INFORMATION THAT ENDS IN MUP.SYS AND FREEZES,
> IT NEVER GOES PAST THIS LINE OF TEXT.
> ANY OTHER IDEAS???
> --
> Wendy Loo needs you!!!
>
>
> "Ron Martell" wrote:
>
>> Wendy Loo <(E-Mail Removed)> wrote:
>>
>> >I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES AND FOR
>> >DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE (DISABLE), WHEN I HIT
>> >OK, MY COMPUTER RESTARTED, I CAN SEE IT GO THROUGH THE REGULAR BOOT UP
>> >SCREENS, THEN THE WINDOWS LOGO, BUT AS SOON AS IT LOGS INTO MY PROFILE I HAVE
>> >NOTHING BUT A BLACK SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY
>> >ADAPTER WITHOUT ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???
>> >
>> >I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK EITHER,
>> >HELP!!
>>
>> Turn on the computer and start tapping the F8 key rapidly just as soon
>> as the first information of any kind shows on the screen. Keep
>> tapping until the Windows XP Startup Menu appears and choose Safe Mode
>> from the menu.
>>
>> At the user logon screen choose the built-in Administrator account to
>> log into. When it has finished booting up run System Restore and
>> choose the most recent restore point that is prior to the time you
>> made the change.
>>
>> Good luck
>>
>> Ron Martell Duncan B.C. Canada
>> --
>> Microsoft MVP (1997 - 2006)
>> On-Line Help Computer Service
>> http://onlinehelp.bc.ca
>> Syberfix Remote Computer Repair
>>
>> "Anyone who thinks that they are too small to make a difference
>> has never been in bed with a mosquito."
>>

I already tried the last good configuration and it goes to the windows logo
screen and then after loading for a few minutes goes to the completely black
screen again.
I will try VGA mode and see what happens, thanks.
--
Wendy Loo needs you!!!


"David Vair" wrote:

> Instead of safe mode try using the last good configuration from the same start up menu from the F8.
> Also you could try using the vga mode to start up with from the same menu if last good doesn't work.
> --
> Dave Vair
> CNE, CNA, MCP, A+, N+
>
> "Wendy Loo" <(E-Mail Removed)> wrote in message
> news:4A5FA10C-DA77-41AA-8A23-(E-Mail Removed)...
> >I HAVE TRIED THIS AND WHEN I SELECT SAFE MODE, I DON'T EVEN GET TO THE
> > WINDOWS LOGO, THE SCREEN READS INFORMATION THAT ENDS IN MUP.SYS AND FREEZES,
> > IT NEVER GOES PAST THIS LINE OF TEXT.
> > ANY OTHER IDEAS???
> > --
> > Wendy Loo needs you!!!
> >
> >
> > "Ron Martell" wrote:
> >
> >> Wendy Loo <(E-Mail Removed)> wrote:
> >>
> >> >I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES AND FOR
> >> >DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE (DISABLE), WHEN I HIT
> >> >OK, MY COMPUTER RESTARTED, I CAN SEE IT GO THROUGH THE REGULAR BOOT UP
> >> >SCREENS, THEN THE WINDOWS LOGO, BUT AS SOON AS IT LOGS INTO MY PROFILE I HAVE
> >> >NOTHING BUT A BLACK SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY
> >> >ADAPTER WITHOUT ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???
> >> >
> >> >I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK EITHER,
> >> >HELP!!
> >>
> >> Turn on the computer and start tapping the F8 key rapidly just as soon
> >> as the first information of any kind shows on the screen. Keep
> >> tapping until the Windows XP Startup Menu appears and choose Safe Mode
> >> from the menu.
> >>
> >> At the user logon screen choose the built-in Administrator account to
> >> log into. When it has finished booting up run System Restore and
> >> choose the most recent restore point that is prior to the time you
> >> made the change.
> >>
> >> Good luck
> >>
> >> Ron Martell Duncan B.C. Canada
> >> --
> >> Microsoft MVP (1997 - 2006)
> >> On-Line Help Computer Service
> >> http://onlinehelp.bc.ca
> >> Syberfix Remote Computer Repair
> >>
> >> "Anyone who thinks that they are too small to make a difference
> >> has never been in bed with a mosquito."
> >>
>
>
>

Sorry about the Caps...didn't realize as that is all we use here at work.
When I select safe mode the last line of text that displays is

c://multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys
it freezes on this line of text.

any suggestions??
--
Wendy Loo needs you!!!


"Gordon" wrote:

> "Wendy Loo" <(E-Mail Removed)> wrote in message
> news:4A5FA10C-DA77-41AA-8A23-(E-Mail Removed)...
> >I HAVE TRIED THIS AND WHEN I SELECT SAFE MODE, I DON'T EVEN GET TO THE
> > WINDOWS LOGO, THE SCREEN READS INFORMATION THAT ENDS IN MUP.SYS AND
> > FREEZES,
> > IT NEVER GOES PAST THIS LINE OF TEXT.
> > ANY OTHER IDEAS???
> > --
>
> Yes - turn off your caps lock please! It's considered shouting and actually
> makes your posts not easy to read. Can you write down the actual message
> that appears on the screen ending in "mup.sys"?
>
>
>

I tried VGA mode and it starts up to the Windows Logo but then when that
screen changes it goes to a completely black screen.
any other suggestions???
--
Wendy Loo needs you!!!


"David Vair" wrote:

> Instead of safe mode try using the last good configuration from the same start up menu from the F8.
> Also you could try using the vga mode to start up with from the same menu if last good doesn't work.
> --
> Dave Vair
> CNE, CNA, MCP, A+, N+
>
> "Wendy Loo" <(E-Mail Removed)> wrote in message
> news:4A5FA10C-DA77-41AA-8A23-(E-Mail Removed)...
> >I HAVE TRIED THIS AND WHEN I SELECT SAFE MODE, I DON'T EVEN GET TO THE
> > WINDOWS LOGO, THE SCREEN READS INFORMATION THAT ENDS IN MUP.SYS AND FREEZES,
> > IT NEVER GOES PAST THIS LINE OF TEXT.
> > ANY OTHER IDEAS???
> > --
> > Wendy Loo needs you!!!
> >
> >
> > "Ron Martell" wrote:
> >
> >> Wendy Loo <(E-Mail Removed)> wrote:
> >>
> >> >I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES AND FOR
> >> >DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE (DISABLE), WHEN I HIT
> >> >OK, MY COMPUTER RESTARTED, I CAN SEE IT GO THROUGH THE REGULAR BOOT UP
> >> >SCREENS, THEN THE WINDOWS LOGO, BUT AS SOON AS IT LOGS INTO MY PROFILE I HAVE
> >> >NOTHING BUT A BLACK SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY
> >> >ADAPTER WITHOUT ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???
> >> >
> >> >I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK EITHER,
> >> >HELP!!
> >>
> >> Turn on the computer and start tapping the F8 key rapidly just as soon
> >> as the first information of any kind shows on the screen. Keep
> >> tapping until the Windows XP Startup Menu appears and choose Safe Mode
> >> from the menu.
> >>
> >> At the user logon screen choose the built-in Administrator account to
> >> log into. When it has finished booting up run System Restore and
> >> choose the most recent restore point that is prior to the time you
> >> made the change.
> >>
> >> Good luck
> >>
> >> Ron Martell Duncan B.C. Canada
> >> --
> >> Microsoft MVP (1997 - 2006)
> >> On-Line Help Computer Service
> >> http://onlinehelp.bc.ca
> >> Syberfix Remote Computer Repair
> >>
> >> "Anyone who thinks that they are too small to make a difference
> >> has never been in bed with a mosquito."
> >>
>
>
>

Wendy Loo wrote:
> I WENT TO CONTROL PANEL-DISPLAY-SETTINGS-ADVANCED-ADAPTER-PROPERTIES
> AND FOR DEVICE USAGE I DROPPED DOWN TO DO NOT USE THIS DEVICE
> (DISABLE), WHEN I HIT OK, MY COMPUTER RESTARTED, I CAN SEE IT GO
> THROUGH THE REGULAR BOOT UP SCREENS, THEN THE WINDOWS LOGO, BUT AS
> SOON AS IT LOGS INTO MY PROFILE I HAVE NOTHING BUT A BLACK
> SCREEN....HOW CAN I ENABLE THE DEVICE USAGE FOR MY ADAPTER WITHOUT
> ACTUALLY BEING ABLE TO LOG INTO MY PROFILE???
>
> I HAVE ALREADY TRIED STARTING UP IN SAFE MODE, BUT IT DOESN'T WORK
> EITHER, HELP!!

If you write down and folow these instructions to the letter from a cold
boot , take your time, it worked for me.

RE-ENABLE MONITOR
Boot Windows; give it time to finish loading everything.

1) 'push your mouse UP & RIGHT as far as you can. As you can't
see the pointer, this should avoid any Icons
2) RIGHT CLICK MOUSE
3) UP ARROW
4) ENTER 'The Display Properties opened, though invisible
5) TAB,TAB,TAB,TAB
6) RIGHT ARROW,RIGHT ARROW,RIGHT ARROW,RIGHT ARROW
7) ALT-V 'You are in Advanced settings
8) TAB,TAB,TAB,TAB,TAB
9) RIGHT ARROW,RIGHT ARROW
10) ALT-P 'You are on the Monitor Properties page
11) TAB
12) UP ARROW 're-enabled hopefully
13) TAB
14) ENTER,ENTER,ENTER
'WAIT 5 SECONDS - display properties closed
15) CONTROL-ALT-DEL 'Open Task Manager
16) ALT-U
17) DOWN ARROW,DOWN ARROW
18) ENTER 'Should Shutdown
19) RESTART

"Wendy Loo" <(E-Mail Removed)> wrote in message
news:1BCD78D1-7DC4-4155-82C7-(E-Mail Removed)...
> Sorry about the Caps...didn't realize as that is all we use here at work.
> When I select safe mode the last line of text that displays is
>
> c://multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys
> it freezes on this line of text.
>
> any suggestions??

Have a look at this page and see if any of these might help:
http://www.google.co.uk/search?hl=en...G=Search&meta=