Since temporary laptop setup in HQ, site based desktop PC now has duplicate
folders [except inbox] Calendar - Top folder has real information but does
not synch with blackberry, Bottom folder synchs with blackberry and now
contains now real information; Contacts - Top folder has real informaion and
synchs with blackberry, bottom folder is blank but has no option to delete.

Told by the user that web mail does not display duplicate folders, and info
from Blackberry is not relevant.

Does anyone know why this happend [has happened to 2 previous people similar
story, but they did not have blackberry's] and the best method for resolution.


Regards,

Confused.

No need to talk in a telegram style here.
Why not start with sharing some configuration data?
Also, are you saying these are duplicate folder stores or does each folder
show up twice within a single mailbox?
If you are using Exchange, make sure you have set delivery to the Exchange
mailbox and that the Exchange Mailbox is the default message store.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Confused" <(E-Mail Removed)> wrote in message
news:F7F74B8B-003A-4FDF-84D3-(E-Mail Removed)...
> Since temporary laptop setup in HQ, site based desktop PC now has
> duplicate
> folders [except inbox] Calendar - Top folder has real information but does
> not synch with blackberry, Bottom folder synchs with blackberry and now
> contains now real information; Contacts - Top folder has real informaion
> and
> synchs with blackberry, bottom folder is blank but has no option to
> delete.
>
> Told by the user that web mail does not display duplicate folders, and
> info
> from Blackberry is not relevant.
>
> Does anyone know why this happend [has happened to 2 previous people
> similar
> story, but they did not have blackberry's] and the best method for
> resolution.
>
>
> Regards,
>
> Confused.
>
>
>

"Confused" wrote:

> Since temporary laptop setup in HQ, site based desktop PC now has duplicate
> folders [except inbox] Calendar - Top folder has real information but does
> not synch with blackberry, Bottom folder synchs with blackberry and now
> contains now real information; Contacts - Top folder has real informaion and
> synchs with blackberry, bottom folder is blank but has no option to delete.
>
> Told by the user that web mail does not display duplicate folders, and info
> from Blackberry is not relevant.
>
> Does anyone know why this happend [has happened to 2 previous people similar
> story, but they did not have blackberry's] and the best method for resolution.
>
>
> Regards,
>
> Confused.
>
>
>

"Confused" wrote:

> Since temporary laptop setup in HQ, site based desktop PC now has duplicate
> folders [except inbox] Calendar - Top folder has real information but does
> not synch with blackberry, Bottom folder synchs with blackberry and now
> contains now real information; Contacts - Top folder has real informaion and
> synchs with blackberry, bottom folder is blank but has no option to delete.
>
> Told by the user that web mail does not display duplicate folders, and info
> from Blackberry is not relevant.
>
> Does anyone know why this happend [has happened to 2 previous people similar
> story, but they did not have blackberry's] and the best method for resolution.
>
>
> Regards,
>
> Confused.
>
> I had the same problem and here is my solution: go to file / import and export /
> export to a file / comma separated values (windows) / select the "contacts" folder you want to keep / check the path to see where it will be saved or pick your own path / save. Then go into outlook and delete the folder you exported from and then reverse the process to get your data back into the remaining folder.

Completely unnecessary. Why export to a non-native format to begin with?
Your process is only moving the contacts; you can do that directly in
Outlook already.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Sales Exec" <(E-Mail Removed)> wrote in message
news:54BFA1EB-C332-40A7-ACD1-(E-Mail Removed)...
>
>
> "Confused" wrote:
>
>> Since temporary laptop setup in HQ, site based desktop PC now has
>> duplicate
>> folders [except inbox] Calendar - Top folder has real information but
>> does
>> not synch with blackberry, Bottom folder synchs with blackberry and now
>> contains now real information; Contacts - Top folder has real informaion
>> and
>> synchs with blackberry, bottom folder is blank but has no option to
>> delete.
>>
>> Told by the user that web mail does not display duplicate folders, and
>> info
>> from Blackberry is not relevant.
>>
>> Does anyone know why this happend [has happened to 2 previous people
>> similar
>> story, but they did not have blackberry's] and the best method for
>> resolution.
>>
>>
>> Regards,
>>
>> Confused.
>>
>> I had the same problem and here is my solution: go to file / import and
>> export /
>> export to a file / comma separated values (windows) / select the
>> "contacts" folder you want to keep / check the path to see where it will
>> be saved or pick your own path / save. Then go into outlook and delete
>> the folder you exported from and then reverse the process to get your
>> data back into the remaining folder.

Hi All,

Okay have checked that the PST's are closed to elimate any duplicate folders
from that end. Also checked that the mail profile is ok [Contraol panel, mail
- user has only one mail profile].

Re your

Re duplicate folders I am thinking of changing the view on Contacts to phone
list, cntrl+a,cntrl+c,then going to the live Contacts [i.e. the one the
blackberry synchs with] and pasting into that. Then delete the duplicate
non-synching folder.

Re the calendar similar to above but changing the view to 'by category' and
a copy and paste, then delete the un-needed folder.

Another method has been proposed to me of renaming the OST and then opening
outlook to re-create the OST file.

Anyway all comments welcome.

"Roady [MVP]" wrote:

> Completely unnecessary. Why export to a non-native format to begin with?
> Your process is only moving the contacts; you can do that directly in
> Outlook already.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Sales Exec" <(E-Mail Removed)> wrote in message
> news:54BFA1EB-C332-40A7-ACD1-(E-Mail Removed)...
> >
> >
> > "Confused" wrote:
> >
> >> Since temporary laptop setup in HQ, site based desktop PC now has
> >> duplicate
> >> folders [except inbox] Calendar - Top folder has real information but
> >> does
> >> not synch with blackberry, Bottom folder synchs with blackberry and now
> >> contains now real information; Contacts - Top folder has real informaion
> >> and
> >> synchs with blackberry, bottom folder is blank but has no option to
> >> delete.
> >>
> >> Told by the user that web mail does not display duplicate folders, and
> >> info
> >> from Blackberry is not relevant.
> >>
> >> Does anyone know why this happend [has happened to 2 previous people
> >> similar
> >> story, but they did not have blackberry's] and the best method for
> >> resolution.
> >>
> >>
> >> Regards,
> >>
> >> Confused.
> >>
> >> I had the same problem and here is my solution: go to file / import and
> >> export /
> >> export to a file / comma separated values (windows) / select the
> >> "contacts" folder you want to keep / check the path to see where it will
> >> be saved or pick your own path / save. Then go into outlook and delete
> >> the folder you exported from and then reverse the process to get your
> >> data back into the remaining folder.
>
>

Hi All,


Solution was to:

connected to users outlook, copied calendar and contacts to live folders,
deleted the duplicate folders.

Thanks for all the help.

"Confused" wrote:

> Hi All,
>
> Okay have checked that the PST's are closed to elimate any duplicate folders
> from that end. Also checked that the mail profile is ok [Contraol panel, mail
> - user has only one mail profile].
>
> Re your
>
> Re duplicate folders I am thinking of changing the view on Contacts to phone
> list, cntrl+a,cntrl+c,then going to the live Contacts [i.e. the one the
> blackberry synchs with] and pasting into that. Then delete the duplicate
> non-synching folder.
>
> Re the calendar similar to above but changing the view to 'by category' and
> a copy and paste, then delete the un-needed folder.
>
> Another method has been proposed to me of renaming the OST and then opening
> outlook to re-create the OST file.
>
> Anyway all comments welcome.
>
> "Roady [MVP]" wrote:
>
> > Completely unnecessary. Why export to a non-native format to begin with?
> > Your process is only moving the contacts; you can do that directly in
> > Outlook already.
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Sales Exec" <(E-Mail Removed)> wrote in message
> > news:54BFA1EB-C332-40A7-ACD1-(E-Mail Removed)...
> > >
> > >
> > > "Confused" wrote:
> > >
> > >> Since temporary laptop setup in HQ, site based desktop PC now has
> > >> duplicate
> > >> folders [except inbox] Calendar - Top folder has real information but
> > >> does
> > >> not synch with blackberry, Bottom folder synchs with blackberry and now
> > >> contains now real information; Contacts - Top folder has real informaion
> > >> and
> > >> synchs with blackberry, bottom folder is blank but has no option to
> > >> delete.
> > >>
> > >> Told by the user that web mail does not display duplicate folders, and
> > >> info
> > >> from Blackberry is not relevant.
> > >>
> > >> Does anyone know why this happend [has happened to 2 previous people
> > >> similar
> > >> story, but they did not have blackberry's] and the best method for
> > >> resolution.
> > >>
> > >>
> > >> Regards,
> > >>
> > >> Confused.
> > >>
> > >> I had the same problem and here is my solution: go to file / import and
> > >> export /
> > >> export to a file / comma separated values (windows) / select the
> > >> "contacts" folder you want to keep / check the path to see where it will
> > >> be saved or pick your own path / save. Then go into outlook and delete
> > >> the folder you exported from and then reverse the process to get your
> > >> data back into the remaining folder.
> >
> >