cjl6164 wrote:
> I have XP Home Edition and am trying to upload pictures from my new Sony
> DSC-S500 digital camera. Even Sony can't tell me why my OS won't recognize
> the camera. I've installed and re-installed the driver that came with the
> camera, using their cybershot viewer and all I get is that the hardware is
> not working properly because the wizard cannot find the necessary software.
> The disk is in the drive and it still can't find it. I've even tried to
> upload without the Sony software but I keep getting prompted to install the
> driver that came with the device. When I look in Device Manager, there's my
> Sony listed under Other and they both have big yellow question marks next to
> them. I have 4 USB ports and none of them recognize this Camera. I just
> returned a Polaroid with the same problem thinking it was the Polaroid, now
> I'm not so sure. Sony thinks it's my OS. Any help would be appreciated as I
> think they are right. Don't want to keep returning cameras if i'm going to
> get the same problem over and over. Tried installing through "add hardware",
> Camera/Scanner Wizard, Sony disk.
A couple of thoughts come to mind. One of the first is how is the
camera being connected to the computer? Via an on-board USB port
or through a hub. Some hubs might need to be powered when connected
to a device such as a camera. Or second, is a USB 2.0 connection
required. being incompatible with USB 1.1? Or third, can the memory
card in the camera be removed and inserted into a card reader for
transfer to the computer, as an alternative?
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