for their products?
Example Outlook suddenly had a corrupt file and would notopen Outlook 2007
the product was purchased a year ago.
spent a day searching online help
then tried to find a contact number all charged over $50!!! for help
i had to down load a trial to keep my business going//
now i get imap mail unavailable pop up from windows...every 2 mins
when i finnallly got thru to a person they said they dont offer support for
trials
i said how about the one a bought a year ago ..(that where the corrupt file
started..can u help me fix that?) we charge if product over 90 days old.
so now i am screwed i am not paying to because there products always need
support and who has time in business to read and become a programmer..it was
tolerable being on the phone with india for and hour...but now being charged
to take there instructions find microsofts problem and fix it....crazy
I i have been a customer since the 90's

I am switching to mac..they might be just as bad..but i least i will know it
going in...u can bet i am going to ask..if they charge for support.
i am getting a mac

----------------
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http://www.microsoft.com/office/comm...utlook.general

The deal is within the first 90 days of the first call, not of purchase or
install. According to
http://support.microsoft.com/oas/def...2&gprid=422192 -
90-day no-charge support begins on the following dates:
From the date you place your first support request.

provided you purchased a retail copy. But calling before trying to solve it
on your own (using google or posting here) is often a waste of time.

On imap errors, I would make sure the firewall or security software wasn't
updated and interfering with the connection and that the acct worked in
OE/Mail. Then I'd run office diagnostics (I'd do this first actually.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.


"dlm" <(E-Mail Removed)> wrote in message
newsA50AF02-443B-4715-BCA4-(E-Mail Removed)...
> for their products?
> Example Outlook suddenly had a corrupt file and would notopen Outlook
> 2007
> the product was purchased a year ago.
> spent a day searching online help
> then tried to find a contact number all charged over $50!!! for help
> i had to down load a trial to keep my business going//
> now i get imap mail unavailable pop up from windows...every 2 mins
> when i finnallly got thru to a person they said they dont offer support
> for
> trials
> i said how about the one a bought a year ago ..(that where the corrupt
> file
> started..can u help me fix that?) we charge if product over 90 days old.
> so now i am screwed i am not paying to because there products always need
> support and who has time in business to read and become a programmer..it
> was
> tolerable being on the phone with india for and hour...but now being
> charged
> to take there instructions find microsofts problem and fix it....crazy
> I i have been a customer since the 90's
>
> I am switching to mac..they might be just as bad..but i least i will know
> it
> going in...u can bet i am going to ask..if they charge for support.
> i am getting a mac
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/office/comm...utlook.general

"dlm" <(E-Mail Removed)> wrote in message
newsA50AF02-443B-4715-BCA4-(E-Mail Removed)...

> for their products?

Microsoft software has 90 days of free support. I don't know of any
computer or software vendor that warrants its products for a year.
--
Brian Tillman [MVP-Outlook]