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Dial up connection says "device unavailable"

 
 
TLC
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      4th Jul 2003
When I created a dial up connection, the modem is
unavailable. I also have a NIC installed and want to
connect two computers in my home for shared files and
data. How can I still connect to the Internet?
 
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XPUSER
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      5th Jul 2003
Yes you should be able to use the NIC for LAN
and the modem for dial-up.
I just mentioned HP as there is a known issue for some of the
Pavilion models after an upgrade to XP.

This is what I would try then.
I would boot to safe mode.
I would delete the current dial-up connection in
Control Panel | Network Connections.
Then uninstall the modem from Device Manager.
Reboot to normal mode and let the modem
redetect and re-install.
In Device Manager, go to the Modem properties | Diagnostic tab |
and click on "Query modem" and see if that succeeds.
(Check Modem Properties | Advanced tab | Advanced port settings button |
and see if you can change the Com port assignment if needed)

Another thing to consider would be to move the modem to a different
PCI slot.

When you create a new dial-up connection, it should have checked:
Client For Microsoft Networks
Quality of Service Packet Scheduler (optional)
Internet Protocol TCP/IP (obtain IP Address Automatically)

Advanced tab - ICF can be checked or unchecked -
depending on Fire Wall situation.

Make sure that the phone line connection to the modem is in good
working order.

=============================================



"TLC" <(E-Mail Removed)> wrote in message
news:602701c3427c$5d1019a0$(E-Mail Removed)...
> This is not a Hewlett Packard. I tried disabling the NIC
> and even uninstalled it, thinking that it interfered with
> the COM ports availability, but it still would not let the
> modem work. The properties in Device Manager say the modem
> is supposed to be using COM 3, but when the dial up
> connection is created, it automatically says COM 1. This
> system is MSI Mainboard with MSI G-Force Ti4200 video, and
> US Robotics modem, Realtek NIC. At one point I was able
> to use the modem,to test it for dial-up,in the process of
> putting this system together, but don't remember what
> changes were made since then, other then making my
> connection with the NIC to DSL. Could it be something in
> my networking configuration? Right now the networking
> stack shows Internet Protocol (TCP/IP)which is checked,
> File and Printer Sharing for Microsoft Networks and Client
> for Microsoft Networks, both which are not checked. I
> should be able to connect with a modem while using the NIC
> to network to other computers, shouldn't I?
> I normally use DSL, but was trying to get the modem to
> work since a friend was having the exact same problem with
> his modem using Windows XP Pro.
>
> >-----Original Message-----
> >By any chance is this a Hewlett-Packard Pavilion
> >computer that was upgraded to XP?
> >If you disable the NIC in Device Manager, are you then
> >able to make the dial up connection to the Internet?
> >If the answer to those questions is yes, then you

> probably need to
> >check with HP about a possible BIOS update and if a BIOS
> >update is applied, you will need to run a repair install

> of XP
> >to integrate with the updated BIOS.
> >
> >=========================================
> >
> >"TLC" <(E-Mail Removed)> wrote in message
> >news:05ea01c341f0$c6e32fc0$(E-Mail Removed)...
> >> When I created a dial up connection, the modem is
> >> unavailable. I also have a NIC installed and want to
> >> connect two computers in my home for shared files and
> >> data. How can I still connect to the Internet?

> >
> >
> >.
> >



 
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