In the process of trying to get current (I am within 2000 messages) with the
messages in this group, I have seen many requests for help with problems
about attachments. I am interested in helping diagnose the problem if I can.
I don't need help with a workaround; I don't mind saving attachments, which
works for me. I am a developer with Visual Studio 2008 and such and I will
attempt to diagnose the problem if possible.

I had assumed I don't have the problem but I am getting the following when I
try to view a jpeg attachment:

"Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
correctly, and then try again."

Is that the same problem most people are getting when they have a problem
with attachments?

The only thing I am aware of that might have caused a problem is that I
installed IE 8 when it was still very buggy, and then I uninstalled it.
Later at some point Windows Update re-installed IE 8 (I assume that happened
when IE 8 was released). I assume that since most people encountering the
problem are non-technical, they would not have installed a beta version of
IE 8.

Does anyone have suggestions for how to diagnose the problem? You can
contact me offline from the group using the instructions I have for a reply
email address, which is gate at my web site. Or you can use an email address
from my other web site, SimpleSamples.info. My MSDN user name is "Simple
Samples" (with the space).

Could the problem be a security problem? If so, could it might help to audit
security failures? I am not sure of the details of doing that, but I am
interested in trying things such as that if it helps diagnose the problem
for Microsoft to know what to fix.

Additional information:

When I get the message from trying to open the attachment, the file
Photo0192.jpg is in c:/users/sam and after I close the message box that file
is not there.

Also, I know that Microsoft is not likely to modify WinMail, but I hope they
can do something if an accurate description of the cause is obtained. Is it
possible?


"Sam Hobbs" <(E-Mail Removed)> wrote in message
news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
> In the process of trying to get current (I am within 2000 messages) with
> the messages in this group, I have seen many requests for help with
> problems about attachments. I am interested in helping diagnose the
> problem if I can. I don't need help with a workaround; I don't mind saving
> attachments, which works for me. I am a developer with Visual Studio 2008
> and such and I will attempt to diagnose the problem if possible.
>
> I had assumed I don't have the problem but I am getting the following when
> I try to view a jpeg attachment:
>
> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
> correctly, and then try again."
>
> Is that the same problem most people are getting when they have a problem
> with attachments?
>
> The only thing I am aware of that might have caused a problem is that I
> installed IE 8 when it was still very buggy, and then I uninstalled it.
> Later at some point Windows Update re-installed IE 8 (I assume that
> happened when IE 8 was released). I assume that since most people
> encountering the problem are non-technical, they would not have installed
> a beta version of IE 8.
>
> Does anyone have suggestions for how to diagnose the problem? You can
> contact me offline from the group using the instructions I have for a
> reply email address, which is gate at my web site. Or you can use an email
> address from my other web site, SimpleSamples.info. My MSDN user name is
> "Simple Samples" (with the space).
>
> Could the problem be a security problem? If so, could it might help to
> audit security failures? I am not sure of the details of doing that, but I
> am interested in trying things such as that if it helps diagnose the
> problem for Microsoft to know what to fix.

WinMail: Tools | Options | Security | Block images... <=if you
disable/uncheck this option, does the behavior persist?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Sam Hobbs wrote:
> Additional information:
>
> When I get the message from trying to open the attachment, the file
> Photo0192.jpg is in c:/users/sam and after I close the message box that
> file
> is not there.
>
> Also, I know that Microsoft is not likely to modify WinMail, but I hope
> they
> can do something if an accurate description of the cause is obtained. Is
> it
> possible?
>
>
> "Sam Hobbs" <(E-Mail Removed)> wrote in message
> news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
>> In the process of trying to get current (I am within 2000 messages) with
>> the messages in this group, I have seen many requests for help with
>> problems about attachments. I am interested in helping diagnose the
>> problem if I can. I don't need help with a workaround; I don't mind
>> saving
>> attachments, which works for me. I am a developer with Visual Studio 2008
>> and such and I will attempt to diagnose the problem if possible.
>>
>> I had assumed I don't have the problem but I am getting the following
>> when
>> I try to view a jpeg attachment:
>>
>> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
>> correctly, and then try again."
>>
>> Is that the same problem most people are getting when they have a problem
>> with attachments?
>>
>> The only thing I am aware of that might have caused a problem is that I
>> installed IE 8 when it was still very buggy, and then I uninstalled it.
>> Later at some point Windows Update re-installed IE 8 (I assume that
>> happened when IE 8 was released). I assume that since most people
>> encountering the problem are non-technical, they would not have installed
>> a beta version of IE 8.
>>
>> Does anyone have suggestions for how to diagnose the problem? You can
>> contact me offline from the group using the instructions I have for a
>> reply email address, which is gate at my web site. Or you can use an
>> email
>> address from my other web site, SimpleSamples.info. My MSDN user name is
>> "Simple Samples" (with the space).
>>
>> Could the problem be a security problem? If so, could it might help to
>> audit security failures? I am not sure of the details of doing that, but
>> I
>> am interested in trying things such as that if it helps diagnose the
>> problem for Microsoft to know what to fix.

Rainald and I believe that the IE8 install somehow makes a
change in the pointer or path to Temporary Internet Files.
When an attachment is opened in Windows Mail, it is supposed
to write a temporary file in the Temporary Internet Files folder.
Apparently, the program that is supposed to open the temporary
file is given the wrong path.

--
Gary VanderMolen, MS-MVP (Mail)


"Sam Hobbs" <(E-Mail Removed)> wrote in message news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
> In the process of trying to get current (I am within 2000 messages) with the
> messages in this group, I have seen many requests for help with problems
> about attachments. I am interested in helping diagnose the problem if I can.
> I don't need help with a workaround; I don't mind saving attachments, which
> works for me. I am a developer with Visual Studio 2008 and such and I will
> attempt to diagnose the problem if possible.
>
> I had assumed I don't have the problem but I am getting the following when I
> try to view a jpeg attachment:
>
> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
> correctly, and then try again."
>
> Is that the same problem most people are getting when they have a problem
> with attachments?
>
> The only thing I am aware of that might have caused a problem is that I
> installed IE 8 when it was still very buggy, and then I uninstalled it.
> Later at some point Windows Update re-installed IE 8 (I assume that happened
> when IE 8 was released). I assume that since most people encountering the
> problem are non-technical, they would not have installed a beta version of
> IE 8.
>
> Does anyone have suggestions for how to diagnose the problem? You can
> contact me offline from the group using the instructions I have for a reply
> email address, which is gate at my web site. Or you can use an email address
> from my other web site, SimpleSamples.info. My MSDN user name is "Simple
> Samples" (with the space).
>
> Could the problem be a security problem? If so, could it might help to audit
> security failures? I am not sure of the details of doing that, but I am
> interested in trying things such as that if it helps diagnose the problem
> for Microsoft to know what to fix.
>

Yes, disabling the Block images option does not affect the problem.

My antivirus is the one listed in my message headers; Avast. It should be
current. I assume there is not a problem with IE 8. I don't have any other
anti-spyware or firewall; certainly none that I am aware of and I should
know about those things. As I indicated, Windows Update installed IE 8 and
my system was operating normally when it did, except I was logged in using
the Administrator account but I normally don't use the Administrator
account. I use the Administrator account for Windows Update of course.

Definitely there has never been any antivirus software except Avast in this
system. I formatted the hard drive in about September and installed Vista
fresh into the hard drive.

I am not sure about restore points, but I assume I don't want to do that. I
have made many changes to the system since the upgrade to IE 8, including WU
installation of Vista SP 2.

For diagnostic purposes, I can try opening the attachment using the
Administrator account. If that has an affect I will certainly say so.


"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> WinMail: Tools | Options | Security | Block images... <=if you
> disable/uncheck this option, does the behavior persist?
>
> What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
> Were any of these applications running in the background when you
> installed IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
> have an available Restore Point which predates the install of IE8?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> Sam Hobbs wrote:
>> Additional information:
>>
>> When I get the message from trying to open the attachment, the file
>> Photo0192.jpg is in c:/users/sam and after I close the message box that
>> file
>> is not there.
>>
>> Also, I know that Microsoft is not likely to modify WinMail, but I hope
>> they
>> can do something if an accurate description of the cause is obtained. Is
>> it
>> possible?
>>
>>
>> "Sam Hobbs" <(E-Mail Removed)> wrote in message
>> news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
>>> In the process of trying to get current (I am within 2000 messages) with
>>> the messages in this group, I have seen many requests for help with
>>> problems about attachments. I am interested in helping diagnose the
>>> problem if I can. I don't need help with a workaround; I don't mind
>>> saving
>>> attachments, which works for me. I am a developer with Visual Studio
>>> 2008
>>> and such and I will attempt to diagnose the problem if possible.
>>>
>>> I had assumed I don't have the problem but I am getting the following
>>> when
>>> I try to view a jpeg attachment:
>>>
>>> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
>>> correctly, and then try again."
>>>
>>> Is that the same problem most people are getting when they have a
>>> problem
>>> with attachments?
>>>
>>> The only thing I am aware of that might have caused a problem is that I
>>> installed IE 8 when it was still very buggy, and then I uninstalled it.
>>> Later at some point Windows Update re-installed IE 8 (I assume that
>>> happened when IE 8 was released). I assume that since most people
>>> encountering the problem are non-technical, they would not have
>>> installed
>>> a beta version of IE 8.
>>>
>>> Does anyone have suggestions for how to diagnose the problem? You can
>>> contact me offline from the group using the instructions I have for a
>>> reply email address, which is gate at my web site. Or you can use an
>>> email
>>> address from my other web site, SimpleSamples.info. My MSDN user name is
>>> "Simple Samples" (with the space).
>>>
>>> Could the problem be a security problem? If so, could it might help to
>>> audit security failures? I am not sure of the details of doing that, but
>>> I
>>> am interested in trying things such as that if it helps diagnose the
>>> problem for Microsoft to know what to fix.
>

If it is true that the file is supposed to go to the temporary folder(s),
then I think I have already proven that it is not written where it is
supposed to go.

So I need to verify an assumption. Is it safe to assume that the file would
be written in a sub-folder of the c:\user folder (for me, that is
c:\user\sam)? More specifically, are the Temporary Internet Files a
sub-folder of the user folder? I am making that assumption and searching for
the file only in the user folder and sub-folders. The fact that the file
appears when I attempt to open the attachment and disappears when I close
the messagebox is probably adequate evidence that the file is being created
in the top-level user folder (for me, that is c:\user\sam).

This is the only manifestation of the problem, correct? There is no other
known problem with the incorrect use of Temporary Internet Files folder,
correct? So it is probably not an option that specifies the path to the
Temporary Internet Files that is effective for other software. It seems to
be caused by IE 8 (so hopefully it can be fixed as an IE 8 problem) yet
specific to WinMail.


"Gary VanderMolen" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
Rainald and I believe that the IE8 install somehow makes a
change in the pointer or path to Temporary Internet Files.
When an attachment is opened in Windows Mail, it is supposed
to write a temporary file in the Temporary Internet Files folder.
Apparently, the program that is supposed to open the temporary
file is given the wrong path.

--
Gary VanderMolen, MS-MVP (Mail)


"Sam Hobbs" <(E-Mail Removed)> wrote in message
news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
> In the process of trying to get current (I am within 2000 messages) with
> the
> messages in this group, I have seen many requests for help with problems
> about attachments. I am interested in helping diagnose the problem if I
> can.
> I don't need help with a workaround; I don't mind saving attachments,
> which
> works for me. I am a developer with Visual Studio 2008 and such and I will
> attempt to diagnose the problem if possible.
>
> I had assumed I don't have the problem but I am getting the following when
> I
> try to view a jpeg attachment:
>
> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
> correctly, and then try again."
>
> Is that the same problem most people are getting when they have a problem
> with attachments?
>
> The only thing I am aware of that might have caused a problem is that I
> installed IE 8 when it was still very buggy, and then I uninstalled it.
> Later at some point Windows Update re-installed IE 8 (I assume that
> happened
> when IE 8 was released). I assume that since most people encountering the
> problem are non-technical, they would not have installed a beta version of
> IE 8.
>
> Does anyone have suggestions for how to diagnose the problem? You can
> contact me offline from the group using the instructions I have for a
> reply
> email address, which is gate at my web site. Or you can use an email
> address
> from my other web site, SimpleSamples.info. My MSDN user name is "Simple
> Samples" (with the space).
>
> Could the problem be a security problem? If so, could it might help to
> audit
> security failures? I am not sure of the details of doing that, but I am
> interested in trying things such as that if it helps diagnose the problem
> for Microsoft to know what to fix.
>

Yes, it's only a manifestation, not the root cause. A lot of this
is speculative, based on the symptoms that have been reported here.
I'm not a Windows programmer, so I can't go into the nitty gritty
details.

--
Gary VanderMolen, MS-MVP (Mail)


"Sam Hobbs" <(E-Mail Removed)> wrote in message news8DE9BC8-EA97-4E66-A9DE-(E-Mail Removed)...
> If it is true that the file is supposed to go to the temporary folder(s),
> then I think I have already proven that it is not written where it is
> supposed to go.
>
> So I need to verify an assumption. Is it safe to assume that the file would
> be written in a sub-folder of the c:\user folder (for me, that is
> c:\user\sam)? More specifically, are the Temporary Internet Files a
> sub-folder of the user folder? I am making that assumption and searching for
> the file only in the user folder and sub-folders. The fact that the file
> appears when I attempt to open the attachment and disappears when I close
> the messagebox is probably adequate evidence that the file is being created
> in the top-level user folder (for me, that is c:\user\sam).
>
> This is the only manifestation of the problem, correct? There is no other
> known problem with the incorrect use of Temporary Internet Files folder,
> correct? So it is probably not an option that specifies the path to the
> Temporary Internet Files that is effective for other software. It seems to
> be caused by IE 8 (so hopefully it can be fixed as an IE 8 problem) yet
> specific to WinMail.
>
>
> "Gary VanderMolen" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
> Rainald and I believe that the IE8 install somehow makes a
> change in the pointer or path to Temporary Internet Files.
> When an attachment is opened in Windows Mail, it is supposed
> to write a temporary file in the Temporary Internet Files folder.
> Apparently, the program that is supposed to open the temporary
> file is given the wrong path.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Sam Hobbs" <(E-Mail Removed)> wrote in message
> news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
>> In the process of trying to get current (I am within 2000 messages) with
>> the
>> messages in this group, I have seen many requests for help with problems
>> about attachments. I am interested in helping diagnose the problem if I
>> can.
>> I don't need help with a workaround; I don't mind saving attachments,
>> which
>> works for me. I am a developer with Visual Studio 2008 and such and I will
>> attempt to diagnose the problem if possible.
>>
>> I had assumed I don't have the problem but I am getting the following when
>> I
>> try to view a jpeg attachment:
>>
>> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
>> correctly, and then try again."
>>
>> Is that the same problem most people are getting when they have a problem
>> with attachments?
>>
>> The only thing I am aware of that might have caused a problem is that I
>> installed IE 8 when it was still very buggy, and then I uninstalled it.
>> Later at some point Windows Update re-installed IE 8 (I assume that
>> happened
>> when IE 8 was released). I assume that since most people encountering the
>> problem are non-technical, they would not have installed a beta version of
>> IE 8.
>>
>> Does anyone have suggestions for how to diagnose the problem? You can
>> contact me offline from the group using the instructions I have for a
>> reply
>> email address, which is gate at my web site. Or you can use an email
>> address
>> from my other web site, SimpleSamples.info. My MSDN user name is "Simple
>> Samples" (with the space).
>>
>> Could the problem be a security problem? If so, could it might help to
>> audit
>> security failures? I am not sure of the details of doing that, but I am
>> interested in trying things such as that if it helps diagnose the problem
>> for Microsoft to know what to fix.
>>
>

Had you disabled Avast prior to installing IE8, Sam?

I said nothing about using any Restore Points, I simply asked if you had one
available which predated the install of IE8. Do you?

More after I read your reply to this post.


Sam Hobbs wrote:
> Yes, disabling the Block images option does not affect the problem.
>
> My antivirus is the one listed in my message headers; Avast. It should be
> current. I assume there is not a problem with IE 8. I don't have any other
> anti-spyware or firewall; certainly none that I am aware of and I should
> know about those things. As I indicated, Windows Update installed IE 8 and
> my system was operating normally when it did, except I was logged in using
> the Administrator account but I normally don't use the Administrator
> account. I use the Administrator account for Windows Update of course.
>
> Definitely there has never been any antivirus software except Avast in
> this
> system. I formatted the hard drive in about September and installed Vista
> fresh into the hard drive.
>
> I am not sure about restore points, but I assume I don't want to do that.
> I
> have made many changes to the system since the upgrade to IE 8, including
> WU
> installation of Vista SP 2.
>
> For diagnostic purposes, I can try opening the attachment using the
> Administrator account. If that has an affect I will certainly say so.
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> WinMail: Tools | Options | Security | Block images... <=if you
>> disable/uncheck this option, does the behavior persist?
>>
>> What anti-virus application or security suite is installed, is your
>> subscription current, and is it supported in IE8? What anti-spyware
>> applications (other than Defender)? What third-party firewall (if any)?
>> Were any of these applications running in the background when you
>> installed IE8?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
>> have an available Restore Point which predates the install of IE8?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> Sam Hobbs wrote:
>>> Additional information:
>>>
>>> When I get the message from trying to open the attachment, the file
>>> Photo0192.jpg is in c:/users/sam and after I close the message box that
>>> file
>>> is not there.
>>>
>>> Also, I know that Microsoft is not likely to modify WinMail, but I hope
>>> they
>>> can do something if an accurate description of the cause is obtained. Is
>>> it
>>> possible?
>>>
>>>
>>> "Sam Hobbs" <(E-Mail Removed)> wrote in message
>>> news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
>>>> In the process of trying to get current (I am within 2000 messages)
>>>> with
>>>> the messages in this group, I have seen many requests for help with
>>>> problems about attachments. I am interested in helping diagnose the
>>>> problem if I can. I don't need help with a workaround; I don't mind
>>>> saving
>>>> attachments, which works for me. I am a developer with Visual Studio
>>>> 2008
>>>> and such and I will attempt to diagnose the problem if possible.
>>>>
>>>> I had assumed I don't have the problem but I am getting the following
>>>> when
>>>> I try to view a jpeg attachment:
>>>>
>>>> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
>>>> correctly, and then try again."
>>>>
>>>> Is that the same problem most people are getting when they have a
>>>> problem
>>>> with attachments?
>>>>
>>>> The only thing I am aware of that might have caused a problem is that I
>>>> installed IE 8 when it was still very buggy, and then I uninstalled it.
>>>> Later at some point Windows Update re-installed IE 8 (I assume that
>>>> happened when IE 8 was released). I assume that since most people
>>>> encountering the problem are non-technical, they would not have
>>>> installed
>>>> a beta version of IE 8.
>>>>
>>>> Does anyone have suggestions for how to diagnose the problem? You can
>>>> contact me offline from the group using the instructions I have for a
>>>> reply email address, which is gate at my web site. Or you can use an
>>>> email
>>>> address from my other web site, SimpleSamples.info. My MSDN user name
>>>> is
>>>> "Simple Samples" (with the space).
>>>>
>>>> Could the problem be a security problem? If so, could it might help to
>>>> audit security failures? I am not sure of the details of doing that,
>>>> but
>>>> I
>>>> am interested in trying things such as that if it helps diagnose the
>>>> problem for Microsoft to know what to fix.

I am sorry; when I said "Windows Update installed IE 8 and my system was
operating normally when it did", I meant to indicate that Avast and
everything else was executing normally. I did not have a chance to disable
anything; as I said, WU did it automatically. I usually do review the
updates before letting them get installed so I probably did have a chance to
disable Avast but that is not a good solution if you are implying it is.

If I cannot use a Restore Point how is it relevant whether I have one? I can
understand that you want me to cooperate with you and answer your questions;
I have been in your position many times when I have tried to help people in
the MSDN and CodeGuru forums but I don't understand the relevance of Restore
Points.


"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Had you disabled Avast prior to installing IE8, Sam?
>
> I said nothing about using any Restore Points, I simply asked if you had
> one available which predated the install of IE8. Do you?
>
> More after I read your reply to this post.
>
>
> Sam Hobbs wrote:
>> Yes, disabling the Block images option does not affect the problem.
>>
>> My antivirus is the one listed in my message headers; Avast. It should be
>> current. I assume there is not a problem with IE 8. I don't have any
>> other
>> anti-spyware or firewall; certainly none that I am aware of and I should
>> know about those things. As I indicated, Windows Update installed IE 8
>> and
>> my system was operating normally when it did, except I was logged in
>> using
>> the Administrator account but I normally don't use the Administrator
>> account. I use the Administrator account for Windows Update of course.
>>
>> Definitely there has never been any antivirus software except Avast in
>> this
>> system. I formatted the hard drive in about September and installed Vista
>> fresh into the hard drive.
>>
>> I am not sure about restore points, but I assume I don't want to do that.
>> I
>> have made many changes to the system since the upgrade to IE 8, including
>> WU
>> installation of Vista SP 2.
>>
>> For diagnostic purposes, I can try opening the attachment using the
>> Administrator account. If that has an affect I will certainly say so.
>>
>>
>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> WinMail: Tools | Options | Security | Block images... <=if you
>>> disable/uncheck this option, does the behavior persist?
>>>
>>> What anti-virus application or security suite is installed, is your
>>> subscription current, and is it supported in IE8? What anti-spyware
>>> applications (other than Defender)? What third-party firewall (if any)?
>>> Were any of these applications running in the background when you
>>> installed IE8?
>>>
>>> Has a Norton or McAfee application ever been installed on this machine
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
>>> have an available Restore Point which predates the install of IE8?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>> Sam Hobbs wrote:
>>>> Additional information:
>>>>
>>>> When I get the message from trying to open the attachment, the file
>>>> Photo0192.jpg is in c:/users/sam and after I close the message box that
>>>> file
>>>> is not there.
>>>>
>>>> Also, I know that Microsoft is not likely to modify WinMail, but I hope
>>>> they
>>>> can do something if an accurate description of the cause is obtained.
>>>> Is
>>>> it
>>>> possible?
>>>>
>>>>
>>>> "Sam Hobbs" <(E-Mail Removed)> wrote in message
>>>> news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
>>>>> In the process of trying to get current (I am within 2000 messages)
>>>>> with
>>>>> the messages in this group, I have seen many requests for help with
>>>>> problems about attachments. I am interested in helping diagnose the
>>>>> problem if I can. I don't need help with a workaround; I don't mind
>>>>> saving
>>>>> attachments, which works for me. I am a developer with Visual Studio
>>>>> 2008
>>>>> and such and I will attempt to diagnose the problem if possible.
>>>>>
>>>>> I had assumed I don't have the problem but I am getting the following
>>>>> when
>>>>> I try to view a jpeg attachment:
>>>>>
>>>>> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
>>>>> correctly, and then try again."
>>>>>
>>>>> Is that the same problem most people are getting when they have a
>>>>> problem
>>>>> with attachments?
>>>>>
>>>>> The only thing I am aware of that might have caused a problem is that
>>>>> I
>>>>> installed IE 8 when it was still very buggy, and then I uninstalled
>>>>> it.
>>>>> Later at some point Windows Update re-installed IE 8 (I assume that
>>>>> happened when IE 8 was released). I assume that since most people
>>>>> encountering the problem are non-technical, they would not have
>>>>> installed
>>>>> a beta version of IE 8.
>>>>>
>>>>> Does anyone have suggestions for how to diagnose the problem? You can
>>>>> contact me offline from the group using the instructions I have for a
>>>>> reply email address, which is gate at my web site. Or you can use an
>>>>> email
>>>>> address from my other web site, SimpleSamples.info. My MSDN user name
>>>>> is
>>>>> "Simple Samples" (with the space).
>>>>>
>>>>> Could the problem be a security problem? If so, could it might help to
>>>>> audit security failures? I am not sure of the details of doing that,
>>>>> but
>>>>> I
>>>>> am interested in trying things such as that if it helps diagnose the
>>>>> problem for Microsoft to know what to fix.
>

Repost:
>> I said nothing about using any Restore Points, I simply asked if you had
>> one available which predated the install of IE8. Do you?

Please don't read anything into my question, Sam, just answer them. Thanks.

Sam Hobbs wrote:
> I am sorry; when I said "Windows Update installed IE 8 and my system was
> operating normally when it did", I meant to indicate that Avast and
> everything else was executing normally. I did not have a chance to disable
> anything; as I said, WU did it automatically. I usually do review the
> updates before letting them get installed so I probably did have a chance
> to
> disable Avast but that is not a good solution if you are implying it is.
>
> If I cannot use a Restore Point how is it relevant whether I have one? I
> can
> understand that you want me to cooperate with you and answer your
> questions;
> I have been in your position many times when I have tried to help people
> in
> the MSDN and CodeGuru forums but I don't understand the relevance of
> Restore
> Points.
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
>> Had you disabled Avast prior to installing IE8, Sam?
>>
>> I said nothing about using any Restore Points, I simply asked if you had
>> one available which predated the install of IE8. Do you?
>>
>> More after I read your reply to this post.
>>
>>
>> Sam Hobbs wrote:
>>> Yes, disabling the Block images option does not affect the problem.
>>>
>>> My antivirus is the one listed in my message headers; Avast. It should
>>> be
>>> current. I assume there is not a problem with IE 8. I don't have any
>>> other
>>> anti-spyware or firewall; certainly none that I am aware of and I should
>>> know about those things. As I indicated, Windows Update installed IE 8
>>> and
>>> my system was operating normally when it did, except I was logged in
>>> using
>>> the Administrator account but I normally don't use the Administrator
>>> account. I use the Administrator account for Windows Update of course.
>>>
>>> Definitely there has never been any antivirus software except Avast in
>>> this
>>> system. I formatted the hard drive in about September and installed
>>> Vista
>>> fresh into the hard drive.
>>>
>>> I am not sure about restore points, but I assume I don't want to do
>>> that.
>>> I
>>> have made many changes to the system since the upgrade to IE 8,
>>> including
>>> WU
>>> installation of Vista SP 2.
>>>
>>> For diagnostic purposes, I can try opening the attachment using the
>>> Administrator account. If that has an affect I will certainly say so.
>>>
>>>
>>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> WinMail: Tools | Options | Security | Block images... <=if you
>>>> disable/uncheck this option, does the behavior persist?
>>>>
>>>> What anti-virus application or security suite is installed, is your
>>>> subscription current, and is it supported in IE8? What anti-spyware
>>>> applications (other than Defender)? What third-party firewall (if
>>>> any)?
>>>> Were any of these applications running in the background when you
>>>> installed IE8?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
>>>> have an available Restore Point which predates the install of IE8?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>> Sam Hobbs wrote:
>>>>> Additional information:
>>>>>
>>>>> When I get the message from trying to open the attachment, the file
>>>>> Photo0192.jpg is in c:/users/sam and after I close the message box
>>>>> that
>>>>> file
>>>>> is not there.
>>>>>
>>>>> Also, I know that Microsoft is not likely to modify WinMail, but I
>>>>> hope
>>>>> they
>>>>> can do something if an accurate description of the cause is obtained.
>>>>> Is
>>>>> it
>>>>> possible?
>>>>>
>>>>>
>>>>> "Sam Hobbs" <(E-Mail Removed)> wrote in message
>>>>> news:B6F0C03E-E63D-4A33-B6F2-(E-Mail Removed)...
>>>>>> In the process of trying to get current (I am within 2000 messages)
>>>>>> with
>>>>>> the messages in this group, I have seen many requests for help with
>>>>>> problems about attachments. I am interested in helping diagnose the
>>>>>> problem if I can. I don't need help with a workaround; I don't mind
>>>>>> saving
>>>>>> attachments, which works for me. I am a developer with Visual Studio
>>>>>> 2008
>>>>>> and such and I will attempt to diagnose the problem if possible.
>>>>>>
>>>>>> I had assumed I don't have the problem but I am getting the following
>>>>>> when
>>>>>> I try to view a jpeg attachment:
>>>>>>
>>>>>> "Windows cannot find 'Photo0192.jpg'. Make sure you typed the name
>>>>>> correctly, and then try again."
>>>>>>
>>>>>> Is that the same problem most people are getting when they have a
>>>>>> problem
>>>>>> with attachments?
>>>>>>
>>>>>> The only thing I am aware of that might have caused a problem is that
>>>>>> I
>>>>>> installed IE 8 when it was still very buggy, and then I uninstalled
>>>>>> it.
>>>>>> Later at some point Windows Update re-installed IE 8 (I assume that
>>>>>> happened when IE 8 was released). I assume that since most people
>>>>>> encountering the problem are non-technical, they would not have
>>>>>> installed
>>>>>> a beta version of IE 8.
>>>>>>
>>>>>> Does anyone have suggestions for how to diagnose the problem? You can
>>>>>> contact me offline from the group using the instructions I have for a
>>>>>> reply email address, which is gate at my web site. Or you can use an
>>>>>> email
>>>>>> address from my other web site, SimpleSamples.info. My MSDN user name
>>>>>> is
>>>>>> "Simple Samples" (with the space).
>>>>>>
>>>>>> Could the problem be a security problem? If so, could it might help
>>>>>> to
>>>>>> audit security failures? I am not sure of the details of doing that,
>>>>>> but
>>>>>> I
>>>>>> am interested in trying things such as that if it helps diagnose the
>>>>>> problem for Microsoft to know what to fix.