We have two laptops each has AMD Athlon 64-bit processor, 3000 Mhz+.

The problems appears to occur following loading STI derivers for a scanner.

These laptops work fine with Win XP SP1. On upgrading to SP2 each reports
"windows could not load the installer for Computer. Contact tour hardware
vendor for assistance" on ALL devices after upgrading to SP2. If you
attempt to look at the drivers windows freezes. You cannot uninstall the
drivers. Note that the applications still run OK.

I have installed Win XP SP2 as a clean install. This worked OK until the STI
driver was loaded.

I have installed Win XP SP1 as a clean install. Installed the STI drivers
OK (all applications working as expected) but after upgrading to SP2 the
problem started.

Any assistance would be welcomed.

TIA

Brian

Brian Fielding wrote:
> We have two laptops each has AMD Athlon 64-bit processor, 3000 Mhz+.
>
> The problems appears to occur following loading STI derivers for a
> scanner.
> These laptops work fine with Win XP SP1. On upgrading to SP2 each
> reports "windows could not load the installer for Computer. Contact
> tour hardware vendor for assistance" on ALL devices after upgrading
> to SP2. If you attempt to look at the drivers windows freezes. You
> cannot uninstall the drivers. Note that the applications still run
> OK.
> I have installed Win XP SP2 as a clean install. This worked OK until
> the STI driver was loaded.
>
> I have installed Win XP SP1 as a clean install. Installed the STI
> drivers OK (all applications working as expected) but after upgrading
> to SP2 the problem started.
>
> Any assistance would be welcomed.

Anything about this problem from the actual manufacturer of the offending
scanner?

--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.

Thanks for replying.

I have sent them details and I understand they are investigating. They have
never seen the error message before !

I hoping to get some ideas here.

Brian


"Shenan Stanley" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Brian Fielding wrote:
>> We have two laptops each has AMD Athlon 64-bit processor, 3000 Mhz+.
>>
>> The problems appears to occur following loading STI derivers for a
>> scanner.
>> These laptops work fine with Win XP SP1. On upgrading to SP2 each
>> reports "windows could not load the installer for Computer. Contact
>> tour hardware vendor for assistance" on ALL devices after upgrading
>> to SP2. If you attempt to look at the drivers windows freezes. You
>> cannot uninstall the drivers. Note that the applications still run
>> OK.
>> I have installed Win XP SP2 as a clean install. This worked OK until
>> the STI driver was loaded.
>>
>> I have installed Win XP SP1 as a clean install. Installed the STI
>> drivers OK (all applications working as expected) but after upgrading
>> to SP2 the problem started.
>>
>> Any assistance would be welcomed.
>
> Anything about this problem from the actual manufacturer of the offending
> scanner?
>
> --
> <- Shenan ->
> --
> The information is provided "as is", it is suggested you research for
> yourself before you take any advice - you are the one ultimately
> responsible for your actions/problems/solutions. Know what you are
> getting into before you jump in with both feet.
>

Further investigation shows that uninstalling SP2 clears the issue.

Brian


"Brian Fielding" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> We have two laptops each has AMD Athlon 64-bit processor, 3000 Mhz+.
>
> The problems appears to occur following loading STI derivers for a
> scanner.
>
> These laptops work fine with Win XP SP1. On upgrading to SP2 each reports
> "windows could not load the installer for Computer. Contact tour hardware
> vendor for assistance" on ALL devices after upgrading to SP2. If you
> attempt to look at the drivers windows freezes. You cannot uninstall the
> drivers. Note that the applications still run OK.
>
> I have installed Win XP SP2 as a clean install. This worked OK until the
> STI driver was loaded.
>
> I have installed Win XP SP1 as a clean install. Installed the STI drivers
> OK (all applications working as expected) but after upgrading to SP2 the
> problem started.
>
> Any assistance would be welcomed.
>
> TIA
>
> Brian
>
>
>