Code 10
If the device has a "FailReasonString" value in its hardware key, that
string is displayed as the error message. The driver or enumerator
places this registry string value there. If there is no
"FailReasonString" in the hardware key, the following generic error
message is displayed:
This device is either not present, not working properly, or does not
have all the drivers installed. (Code 10)
Try upgrading the device drivers for this device.
Solution button: Update Driver
To resolve this error code, make sure the device is connected to the
computer correctly. For example, make sure all cables are plugged in
fully and that all adapter cards are properly seated. Follow the
suggested solution button and update the device driver. It may be
possible to remove the device and redetect it using the Add New Hardware
wizard.
Driver set available here:
http://snipurl.com/k8so
--
Hope this helps.
Gerry
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Using invalid email address
Stourport, Worcs, England
Enquire, plan and execute.
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Please tell the newsgroup how any
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"smaye" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I know at one point everything worked fine. Then I started having the
> system hang at shutdown and startup. After looking in to it I found
> that if I disconnected the USB cable going to the Canon MP390 printer
> everything worked fine.
>
> In device manager I found a warning symbol for the USB port the MP390
> was on. It showed "This device cannot start. (Code 10)". When I
> disconnect the USB printer cable the warning goes away.
>
> I tried the following with no luck:
>
> * XP Help and Support troubleshooter
> * Uninstalling the drivers and reinstalling them both with the
> original
> ones I got with the printer and the ones from the Canon website
> * Different cables
> * Different USB ports
>
>
> I contacted email support from Canon. They came back with:
>
> Please use these steps to start the MPService:
>
> 1. Click OK on the displayed error message.
>
> 2. From the Windows desktop, click Start, right-click My Computer and
> then select Manage.
>
> 3. At the Computer Management window, double-click Services and
> Applications.
>
> 4. Double-click Services on the right-hand pane.
>
> 5. Right-click MPService and then select Start.
>
> 6. Right-click on the MultiPASS Status Monitor and then select
> Reconnect.
>
>
> This actually made sense since I had been messing around with some of
> the services trying to free up resources and streamline performance.
> I
> was using "The Ultimate Troubleshooter" to guide me. I thought that I
> had possibly disabled something that was needed to allow the USB
> connection to start.
>
> I went to the Computer Management/Services area as directed, but could
> not find the entries for MPService or Multipass status monitor.
>
> The printer works fine except for this hangup at shutdown and startup.
> I have to force a manual shutdown to get thru it.
>
> Can someone give me an idea how to troubleshoot further? I really
> want
> to get this thing working correctly again. Thanks.
>
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