For years I have been receiving email from a specific individual. Then about
a month ago, she would send email and says that it was not returned to her,
but it never showed up in my inbox. I have searched all Bulk folders, added
her to a "friends" list in email filters (although I really don't know why I
should need to do so.) She is not in any kind of a "blocked" filter. I am
really stumped.

Does your ISP have any web-based email access? If they do, close Outlook
and access the web-based client and have your friend send you another email.
If you see it show up in the web-based client, but the message is not there
when you download it via Outlook, then you have some sort of filtering going
on that is the culprit.

If it doesn't show up in the web-based mailbox however, there are two things
to do.

First: Have your friend report the issue to her ISP. Have her provide them
with your email address and the date/time she sent the email to you (it's
best that she try to send you an email within a 24-hour period prior to
calling, as larger ISPs may not have maintain logs far enough back to track
a message sent a week ago or more). Make sure she informs them that she
does not receive any undeliverable notification. Hopefully they will be able
perform some sort of tracking to determine what happened to the message (I
did this for customers all the time when I was a mail administrator). Most
of the time if the sender does not receive a NDR (non-delivery receipt) that
indicates the sending server successfully transferred the message to
whatever server it was instructed to deliver mail to (though it is possible
for an administrator to configure the server not to deliver NDRs to the
senders, this is not a common practice).

If their logging indicates that their server successfully delivered the
message to your ISP's server (which I'm guessing it will), then the ball is
in your court. The next thing to do is contact your ISP and let them know
that one particular sender is having problems getting mail to you, but not
to other people. This sender never receives a NDR. Again, provide them
with the date and time that she sent you the email and see if they can track
anything. Personally I was able to use our spam filter logs to do this sort
of thing--I'd just look for the sender's address in the log and see if we
accepted the message or not. If we did, then I'd check the mail server log
itself to see if the message was delivered to the user's mailbox.

This is probably a bit more info than you need, but this is what I'd do in
your situation (and what I did for customers when they ran into this
problem).

Joe

"56BW" <(E-Mail Removed)> wrote in message
news:285F880B-5140-4B50-B67D-(E-Mail Removed)...
> For years I have been receiving email from a specific individual. Then
> about
> a month ago, she would send email and says that it was not returned to
> her,
> but it never showed up in my inbox. I have searched all Bulk folders,
> added
> her to a "friends" list in email filters (although I really don't know why
> I
> should need to do so.) She is not in any kind of a "blocked" filter. I am
> really stumped.