Someone in my group is having an issue with the desktop notification. They
are unable to open an email from the notification box - they get an error
message that states the operation failed. They can open the email from their
inbox. We are on Exchange, Outlook 2003, SP3. Thanks!

Does it work correctly in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

If so, the issue is most likely caused by an addin that you have installed.
See http://www.msoutlook.info/question/88

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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"Andee39" <(E-Mail Removed)> wrote in message
news:63773487-EBC4-419E-AFB4-(E-Mail Removed)...
> Someone in my group is having an issue with the desktop notification.
> They
> are unable to open an email from the notification box - they get an error
> message that states the operation failed. They can open the email from
> their
> inbox. We are on Exchange, Outlook 2003, SP3. Thanks!