Hello all

Device manager recognizes the printer but is unable to locate the necessary
driver. Any advice on how to get this to work would be greatly appreciated.

As per the HP website:
http://h10025.www1.hp.com/ewfrf/wc/d...357202&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Hal" <(E-Mail Removed)> wrote in message
news:BB5C4E2B-C457-49FD-B552-(E-Mail Removed)...
> Hello all
>
> Device manager recognizes the printer but is unable to locate the
> necessary
> driver. Any advice on how to get this to work would be greatly
> appreciated.
>

well thats wrong because Vista never find the univeral USB drive.. I spent 1
hour on the phone with HP.

"Cari (MS-MVP)" wrote:

> As per the HP website:
> http://h10025.www1.hp.com/ewfrf/wc/d...357202&lang=en
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Hal" <(E-Mail Removed)> wrote in message
> news:BB5C4E2B-C457-49FD-B552-(E-Mail Removed)...
> > Hello all
> >
> > Device manager recognizes the printer but is unable to locate the
> > necessary
> > driver. Any advice on how to get this to work would be greatly
> > appreciated.
> >
>
>

It is possible there is something wrong with the printer.
If possible, try on another Windows Vista computer and different USB
cable.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Hal" <(E-Mail Removed)> wrote in message
news:62102E55-DCBC-4E64-A50A-(E-Mail Removed)...
> well thats wrong because Vista never find the univeral USB drive..
> I spent 1
> hour on the phone with HP.

I see you are missing the point Vista finds the printer.. It shows up in
device manager at a deskjet 5740 printer but vista can not find the generic
USB driver.

In XP when you installed a printer you could select the printer from a list
of manufactures and then the printer. How do I do this in Vista ?

When I select Add Printer it does not give me those choices

Hal

"Jupiter Jones [MVP]" wrote:

> It is possible there is something wrong with the printer.
> If possible, try on another Windows Vista computer and different USB
> cable.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Hal" <(E-Mail Removed)> wrote in message
> news:62102E55-DCBC-4E64-A50A-(E-Mail Removed)...
> > well thats wrong because Vista never find the univeral USB drive..
> > I spent 1
> > hour on the phone with HP.
>
>

You missed the point.
Verify the printer is detected and works properly on another Windows
Vista computer.
What happens with Windows XP is irrelevant to Windows Vista.

Otherwise contact HP...again.
They know the driver and their hardware.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Help me" <(E-Mail Removed)> wrote in message
news:77DA2F11-E2FB-443D-BAAA-(E-Mail Removed)...
>I see you are missing the point Vista finds the printer.. It shows up
>in
> device manager at a deskjet 5740 printer but vista can not find the
> generic
> USB driver.
>
> In XP when you installed a printer you could select the printer from
> a list
> of manufactures and then the printer. How do I do this in Vista ?
>
> When I select Add Printer it does not give me those choices
>
> Hal

that would be great if I had another vista computer to test it on.

"Jupiter Jones [MVP]" wrote:

> You missed the point.
> Verify the printer is detected and works properly on another Windows
> Vista computer.
> What happens with Windows XP is irrelevant to Windows Vista.
>
> Otherwise contact HP...again.
> They know the driver and their hardware.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Help me" <(E-Mail Removed)> wrote in message
> news:77DA2F11-E2FB-443D-BAAA-(E-Mail Removed)...
> >I see you are missing the point Vista finds the printer.. It shows up
> >in
> > device manager at a deskjet 5740 printer but vista can not find the
> > generic
> > USB driver.
> >
> > In XP when you installed a printer you could select the printer from
> > a list
> > of manufactures and then the printer. How do I do this in Vista ?
> >
> > When I select Add Printer it does not give me those choices
> >
> > Hal
>
>

If you haven't already...
Try a different USB cable.
Try a different USB port.
Do you know anyone that has a Windows Vista 64 bit computer?

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Help me" <(E-Mail Removed)> wrote in message
news:E503ADB1-1AC7-4D94-BF3B-(E-Mail Removed)...
> that would be great if I had another vista computer to test it on.