Thanks Steve – just trying to find if there's an equivalent page on the UK
site, but it appears to be down today... trouble is, as so often with IT,
being without her PC for the few days that’d take to organise is very bad, so
I've got to persevere in he meantime. But I’ll certainly try and take
advantage of that if I can get to the UK site.
"Steve" wrote:
> Found a Dell page saying "Dell Customers can now request a set of
> backup discs containing the factory-installed operating system as well
> as the device drivers and utilities specific to your system".
>
> The form does request your service tag and order number. If you have
> these, check out
>
> https://support.dell.com/support/top.../backupcd_form
>
> Steve
>
>
> On Mon, 27 Oct 2008 04:36:01 -0700, Hogweed
> <(E-Mail Removed)> wrote:
>
> >Hi – I’m trying to restore a laptop which has been comprehensively wrecked by
> >a virus (yt8a.exe – look forward to it). It's a Dell, and isn’t supplied with
> >an XP or recovery disk as such. Dell expect you to prepare your own recovery
> >disk, using a utility on the laptop. Unfortunately, I can no longer boot XP,
> >though I can see all the files on the disk when I attach it to another
> >computer as a slave, using an adapter.
> >
> >There’s an i386 directory on the disk – can I make a basic XP CD to restore
> >her laptop just using that? I know from experience that I can't just use any
> >old XP CD from another computer with her license key – will using her i386
> >directory install the correct version to use with her key?
> >
> >I can’t see any other way of restoring her computer... urgent of course.
> >
> >Thanks for any help provided.
>
>