Sometimes my e-mail does not deliver when configured to do so...the following
KB article describes a post SP3 hotfix to correct this problem but how do I
obtain it without paying for a support request...

http://support.microsoft.com/kb/867821

--
JTKiser1022

Hotfixes can be obtained free of charge.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"JTKiser1022" <(E-Mail Removed)> wrote in message
news:2F34478C-EE8C-4D79-9F3F-(E-Mail Removed)...
> Sometimes my e-mail does not deliver when configured to do so...the
> following
> KB article describes a post SP3 hotfix to correct this problem but how do
> I
> obtain it without paying for a support request...
>
> http://support.microsoft.com/kb/867821
>
> --
> JTKiser1022

I understand that (as they should be) but when I attempt to e-mail support
services for the hotfix it requires a fee...
--
JTKiser1022


"Roady [MVP]" wrote:

> Hotfixes can be obtained free of charge.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "JTKiser1022" <(E-Mail Removed)> wrote in message
> news:2F34478C-EE8C-4D79-9F3F-(E-Mail Removed)...
> > Sometimes my e-mail does not deliver when configured to do so...the
> > following
> > KB article describes a post SP3 hotfix to correct this problem but how do
> > I
> > obtain it without paying for a support request...
> >
> > http://support.microsoft.com/kb/867821
> >
> > --
> > JTKiser1022
>
>

JTKiser1022 <(E-Mail Removed)> wrote:

> I understand that (as they should be) but when I attempt to e-mail
> support services for the hotfix it requires a fee...

Right. You must call Microsoft and tell then you have the problem described
in the articel and that the article includes a hotfix. They'll waive the
fee and send you a link where you can download the hotfix.
--
Brian Tillman [MVP-Outlook]

You have to phone for a hotfix, at some point you state you require Hotfix
as per kb article*****
They still take your card number but if the support person deems that the
Hotfix is required there is no charge
At least thats how it worked for me, some time ago

"JTKiser1022" <(E-Mail Removed)> wrote in message
news:6C0996CF-891C-4861-B956-(E-Mail Removed)...
>I understand that (as they should be) but when I attempt to e-mail support
> services for the hotfix it requires a fee...
> --
> JTKiser1022
>
>
> "Roady [MVP]" wrote:
>
>> Hotfixes can be obtained free of charge.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "JTKiser1022" <(E-Mail Removed)> wrote in message
>> news:2F34478C-EE8C-4D79-9F3F-(E-Mail Removed)...
>> > Sometimes my e-mail does not deliver when configured to do so...the
>> > following
>> > KB article describes a post SP3 hotfix to correct this problem but how
>> > do
>> > I
>> > obtain it without paying for a support request...
>> >
>> > http://support.microsoft.com/kb/867821
>> >
>> > --
>> > JTKiser1022
>>
>>

You no longer have to phone. You can get it easily using their online form:
Hotfix Submission Form:
https://support.microsoft.com/contac...1410&WS=hotfix

Tom
"DL" <address@invalid> wrote in message
news:%(E-Mail Removed)...
: You have to phone for a hotfix, at some point you state you require Hotfix
: as per kb article*****
: They still take your card number but if the support person deems that the
: Hotfix is required there is no charge
: At least thats how it worked for me, some time ago
:
: "JTKiser1022" <(E-Mail Removed)> wrote in message
: news:6C0996CF-891C-4861-B956-(E-Mail Removed)...
: >I understand that (as they should be) but when I attempt to e-mail
support
: > services for the hotfix it requires a fee...
: > --
: > JTKiser1022
: >
: >
: > "Roady [MVP]" wrote:
: >
: >> Hotfixes can be obtained free of charge.
: >>
: >> --
: >> Robert Sparnaaij [MVP-Outlook]
: >> Coauthor, Configuring Microsoft Outlook 2003
: >> http://www.howto-outlook.com/
: >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
: >>
: >> http://www.msoutlook.info/
: >> Real World Questions, Real World Answers
: >>
: >> -----
: >>
: >> "JTKiser1022" <(E-Mail Removed)> wrote in message
: >> news:2F34478C-EE8C-4D79-9F3F-(E-Mail Removed)...
: >> > Sometimes my e-mail does not deliver when configured to do so...the
: >> > following
: >> > KB article describes a post SP3 hotfix to correct this problem but
how
: >> > do
: >> > I
: >> > obtain it without paying for a support request...
: >> >
: >> > http://support.microsoft.com/kb/867821
: >> >
: >> > --
: >> > JTKiser1022
: >>
: >>
:
: