This one is driving me crazy. I have a user that can't get the delete
key to delete any message. I checked with another keyboard that is
functioning properly on another Outlook installation, but it didn't
change a thing.
I also created a new Outlook profile and ran Detect and Repair and
cleansweep to no avail.
It's a Win XP environment with Outlook 2000. In any other Office
program, the key is functioning properly.

If there is a solution to this short of uninstalling and reinstalling
Office 2000, I'd like to know.

Thanks to anyone that could help me out.

Just on the off-chance that the cache is messed up
I would try deleting ALL OST files...

Close Outlook
Search the hard drive for
*.ost
(be sure to search in hidden files)
Then delete it (or all that you find)
Open Outlook

A new OST file will be created when you open
Outlook.

Also you may want to look into the following possible solutions:

For more information on how to repair a damaged Personal
Folders PST file:
http://www.slipstick.com/problems/scanpst.htm

Also on that web page is the mention of a PST2GB utility
for cleaning up pst files that reach the 2gb (appx, give or take a few)
limit.

--
Nikki Peterson [MVP - Outlook]

"Stevie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
This one is driving me crazy. I have a user that can't get the delete
key to delete any message. I checked with another keyboard that is
functioning properly on another Outlook installation, but it didn't
change a thing.
I also created a new Outlook profile and ran Detect and Repair and
cleansweep to no avail.
It's a Win XP environment with Outlook 2000. In any other Office
program, the key is functioning properly.

If there is a solution to this short of uninstalling and reinstalling
Office 2000, I'd like to know.

Thanks to anyone that could help me out.

Thanks for your quick reply.
Tried the ost-file thing and checked the pst's as well to no avail.
Is there still anything else but a reinstall?

thanks in advance.

"Nikki" <(E-Mail Removed)> wrote in message news:<#(E-Mail Removed)>...
> Just on the off-chance that the cache is messed up
> I would try deleting ALL OST files...
>
> Close Outlook
> Search the hard drive for
> *.ost
> (be sure to search in hidden files)
> Then delete it (or all that you find)
> Open Outlook
>
> A new OST file will be created when you open
> Outlook.
>
> Also you may want to look into the following possible solutions:
>
> For more information on how to repair a damaged Personal
> Folders PST file:
> http://www.slipstick.com/problems/scanpst.htm
>
> Also on that web page is the mention of a PST2GB utility
> for cleaning up pst files that reach the 2gb (appx, give or take a few)
> limit.
>
> --
> Nikki Peterson [MVP - Outlook]
>
> "Stevie" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> This one is driving me crazy. I have a user that can't get the delete
> key to delete any message. I checked with another keyboard that is
> functioning properly on another Outlook installation, but it didn't
> change a thing.
> I also created a new Outlook profile and ran Detect and Repair and
> cleansweep to no avail.
> It's a Win XP environment with Outlook 2000. In any other Office
> program, the key is functioning properly.
>
> If there is a solution to this short of uninstalling and reinstalling
> Office 2000, I'd like to know.
>
> Thanks to anyone that could help me out.

Sorry. Maybe you should repost and see if someone else
has a solution.

--
Nikki Peterson [MVP - Outlook]

"Stevie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Thanks for your quick reply.
Tried the ost-file thing and checked the pst's as well to no avail.
Is there still anything else but a reinstall?

thanks in advance.

"Nikki" <(E-Mail Removed)> wrote in message
news:<#(E-Mail Removed)>...
> Just on the off-chance that the cache is messed up
> I would try deleting ALL OST files...
>
> Close Outlook
> Search the hard drive for
> *.ost
> (be sure to search in hidden files)
> Then delete it (or all that you find)
> Open Outlook
>
> A new OST file will be created when you open
> Outlook.
>
> Also you may want to look into the following possible solutions:
>
> For more information on how to repair a damaged Personal
> Folders PST file:
> http://www.slipstick.com/problems/scanpst.htm
>
> Also on that web page is the mention of a PST2GB utility
> for cleaning up pst files that reach the 2gb (appx, give or take a few)
> limit.
>
> --
> Nikki Peterson [MVP - Outlook]
>
> "Stevie" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> This one is driving me crazy. I have a user that can't get the delete
> key to delete any message. I checked with another keyboard that is
> functioning properly on another Outlook installation, but it didn't
> change a thing.
> I also created a new Outlook profile and ran Detect and Repair and
> cleansweep to no avail.
> It's a Win XP environment with Outlook 2000. In any other Office
> program, the key is functioning properly.
>
> If there is a solution to this short of uninstalling and reinstalling
> Office 2000, I'd like to know.
>
> Thanks to anyone that could help me out.