Hi There

I have a PA who looks after a directors email mailbox and calendar, i have
given this PA delegation access to the directors email account this is fine
but when i add the mailbox into the PAs outlook client it adds the mailbox
fine but we can't open it it comes up with the error:

The set of folders cannot be opened. The information store could not be
opened.

We are using a Scalix enterprise mail server with scalix outlook connector
--
Tom Burden
IT Technical Support Analyst
Specsavers Optical Group

Delegation permissions in not the same as having access permissions. For
one, you don't need to have the other. Make sure the permissions on the
folders have been set correctly and also check the root folder. The PA must
have at least Folder Visible permissions for that.

Thinks might be different for Scalix though. In the case, check with them
for support.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"tburden" <(E-Mail Removed)> wrote in message
newsF0C16A4-C942-4D78-9486-(E-Mail Removed)...
> Hi There
>
> I have a PA who looks after a directors email mailbox and calendar, i have
> given this PA delegation access to the directors email account this is
> fine
> but when i add the mailbox into the PAs outlook client it adds the mailbox
> fine but we can't open it it comes up with the error:
>
> The set of folders cannot be opened. The information store could not be
> opened.
>
> We are using a Scalix enterprise mail server with scalix outlook connector
> --
> Tom Burden
> IT Technical Support Analyst
> Specsavers Optical Group
>

I checked the PAs permissions on the mailbox and they are all correct
--
Tom Burden
IT Technical Support Analyst
Specsavers Optical Group



"Roady [MVP]" wrote:

> Delegation permissions in not the same as having access permissions. For
> one, you don't need to have the other. Make sure the permissions on the
> folders have been set correctly and also check the root folder. The PA must
> have at least Folder Visible permissions for that.
>
> Thinks might be different for Scalix though. In the case, check with them
> for support.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "tburden" <(E-Mail Removed)> wrote in message
> newsF0C16A4-C942-4D78-9486-(E-Mail Removed)...
> > Hi There
> >
> > I have a PA who looks after a directors email mailbox and calendar, i have
> > given this PA delegation access to the directors email account this is
> > fine
> > but when i add the mailbox into the PAs outlook client it adds the mailbox
> > fine but we can't open it it comes up with the error:
> >
> > The set of folders cannot be opened. The information store could not be
> > opened.
> >
> > We are using a Scalix enterprise mail server with scalix outlook connector
> > --
> > Tom Burden
> > IT Technical Support Analyst
> > Specsavers Optical Group
> >
> .
>

Then you might want to check this issue with Scalix instead since they are
offering these sharing and delegation features as part of their product.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"tburden" <(E-Mail Removed)> wrote in message
news:A34BD73F-0481-4FCA-BF50-(E-Mail Removed)...
> I checked the PAs permissions on the mailbox and they are all correct
> --
> Tom Burden
> IT Technical Support Analyst
> Specsavers Optical Group
>
>
>
> "Roady [MVP]" wrote:
>
>> Delegation permissions in not the same as having access permissions. For
>> one, you don't need to have the other. Make sure the permissions on the
>> folders have been set correctly and also check the root folder. The PA
>> must
>> have at least Folder Visible permissions for that.
>>
>> Thinks might be different for Scalix though. In the case, check with them
>> for support.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "tburden" <(E-Mail Removed)> wrote in message
>> newsF0C16A4-C942-4D78-9486-(E-Mail Removed)...
>> > Hi There
>> >
>> > I have a PA who looks after a directors email mailbox and calendar, i
>> > have
>> > given this PA delegation access to the directors email account this is
>> > fine
>> > but when i add the mailbox into the PAs outlook client it adds the
>> > mailbox
>> > fine but we can't open it it comes up with the error:
>> >
>> > The set of folders cannot be opened. The information store could not be
>> > opened.
>> >
>> > We are using a Scalix enterprise mail server with scalix outlook
>> > connector
>> > --
>> > Tom Burden
>> > IT Technical Support Analyst
>> > Specsavers Optical Group
>> >
>> .
>>