Hi,

Please can someone help me on this?

One of our users tried to send a delayed email last week when she was out of
the office. As is office practice here, she logged her machine off and
closed it down, only to discover when she got back that the message hadn't
been sent and was still sitting in her Outbox.

I've read some of the other threads on the forum, but there seems to be no
definative answer to this one - do you have to be logged on to Outlook at all
times in order for the delayed message to send? Some of the other messages
seem to suggest that as long as you have Exchange 2007, this wasn't the case,
but we've tested it here and unless you're logged on, the delayed message
doesn't get sent.

This seems rather pointless as I'm sure, like many other companies operating
a security and environment aware office, we're all told to log off and shut
down at the end of our working days.

For information - we are using Outlook 2007 with Exchange Server 2007.

Many thanks
LCar78

This is the case when you use Cached Exchange Mode and the Outbox folder
isn't set to sync with Exchange.
To modify; Tools-> Options-> tab Mail Setup-> button Send/Receive-> button
Edit-> select the Exchange account-> verify that the Outbox is selected

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"LCar78" <(E-Mail Removed)> wrote in message
news:B143AD12-461C-436B-91B0-(E-Mail Removed)...
> Hi,
>
> Please can someone help me on this?
>
> One of our users tried to send a delayed email last week when she was out
> of
> the office. As is office practice here, she logged her machine off and
> closed it down, only to discover when she got back that the message hadn't
> been sent and was still sitting in her Outbox.
>
> I've read some of the other threads on the forum, but there seems to be no
> definative answer to this one - do you have to be logged on to Outlook at
> all
> times in order for the delayed message to send? Some of the other
> messages
> seem to suggest that as long as you have Exchange 2007, this wasn't the
> case,
> but we've tested it here and unless you're logged on, the delayed message
> doesn't get sent.
>
> This seems rather pointless as I'm sure, like many other companies
> operating
> a security and environment aware office, we're all told to log off and
> shut
> down at the end of our working days.
>
> For information - we are using Outlook 2007 with Exchange Server 2007.
>
> Many thanks
> LCar78

LCar78 <(E-Mail Removed)> wrote:

> One of our users tried to send a delayed email last week when she was
> out of the office. As is office practice here, she logged her
> machine off and closed it down, only to discover when she got back
> that the message hadn't been sent and was still sitting in her Outbox.
>
> I've read some of the other threads on the forum, but there seems to
> be no definative answer to this one - do you have to be logged on to
> Outlook at all times in order for the delayed message to send? Some
> of the other messages seem to suggest that as long as you have
> Exchange 2007, this wasn't the case, but we've tested it here and
> unless you're logged on, the delayed message doesn't get sent.

If your delivery location is an Exchange mailbox, then you do not have to be
logged in to have a delayed message delivered. If you do not use an
Exchange account or if your delivery location is a PST and not the Exchange
mailbox, then you will need to leave Outlook running.
--
Brian Tillman [MVP-Outlook]

Hi,

Thanks for your reply. I followed your instructions to the letter, but it
would appear that her email account is set up correctly. The Outbox is
selected, so it should be working.

Any other ideas?

"Roady [MVP]" wrote:

> This is the case when you use Cached Exchange Mode and the Outbox folder
> isn't set to sync with Exchange.
> To modify; Tools-> Options-> tab Mail Setup-> button Send/Receive-> button
> Edit-> select the Exchange account-> verify that the Outbox is selected
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "LCar78" <(E-Mail Removed)> wrote in message
> news:B143AD12-461C-436B-91B0-(E-Mail Removed)...
> > Hi,
> >
> > Please can someone help me on this?
> >
> > One of our users tried to send a delayed email last week when she was out
> > of
> > the office. As is office practice here, she logged her machine off and
> > closed it down, only to discover when she got back that the message hadn't
> > been sent and was still sitting in her Outbox.
> >
> > I've read some of the other threads on the forum, but there seems to be no
> > definative answer to this one - do you have to be logged on to Outlook at
> > all
> > times in order for the delayed message to send? Some of the other
> > messages
> > seem to suggest that as long as you have Exchange 2007, this wasn't the
> > case,
> > but we've tested it here and unless you're logged on, the delayed message
> > doesn't get sent.
> >
> > This seems rather pointless as I'm sure, like many other companies
> > operating
> > a security and environment aware office, we're all told to log off and
> > shut
> > down at the end of our working days.
> >
> > For information - we are using Outlook 2007 with Exchange Server 2007.
> >
> > Many thanks
> > LCar78
>

I too am having this problm It all started with the cached mode feature. In
outlook 2000 everything worked fine. Looking at OWA the outbox does NOT sync
up. If I remove cached mode all works as it should BUT this won't work for a
mobile user.

"Brian Tillman" wrote:

> LCar78 <(E-Mail Removed)> wrote:
>
> > One of our users tried to send a delayed email last week when she was
> > out of the office. As is office practice here, she logged her
> > machine off and closed it down, only to discover when she got back
> > that the message hadn't been sent and was still sitting in her Outbox.
> >
> > I've read some of the other threads on the forum, but there seems to
> > be no definative answer to this one - do you have to be logged on to
> > Outlook at all times in order for the delayed message to send? Some
> > of the other messages seem to suggest that as long as you have
> > Exchange 2007, this wasn't the case, but we've tested it here and
> > unless you're logged on, the delayed message doesn't get sent.
>
> If your delivery location is an Exchange mailbox, then you do not have to be
> logged in to have a delayed message delivered. If you do not use an
> Exchange account or if your delivery location is a PST and not the Exchange
> mailbox, then you will need to leave Outlook running.
> --
> Brian Tillman [MVP-Outlook]
>
>

Dan M <Dan (E-Mail Removed)> wrote:

> I too am having this problm It all started with the cached mode
> feature. In outlook 2000 everything worked fine. Looking at OWA the
> outbox does NOT sync up. If I remove cached mode all works as it
> should BUT this won't work for a mobile user.

I think that it's Cached mode that's causing the issue.
--
Brian Tillman [MVP-Outlook]

Yes. But is there a fix besides sending the user back to outlook 2000? This
issue has been out there with the deploy of Outlook 2003. "5 years ago" Could
it be that there isn't enough folks using delayed e-mail for MS to address
this issue?


"Brian Tillman" wrote:

> Dan M <Dan (E-Mail Removed)> wrote:
>
> > I too am having this problm It all started with the cached mode
> > feature. In outlook 2000 everything worked fine. Looking at OWA the
> > outbox does NOT sync up. If I remove cached mode all works as it
> > should BUT this won't work for a mobile user.
>
> I think that it's Cached mode that's causing the issue.
> --
> Brian Tillman [MVP-Outlook]
>

Dan M <(E-Mail Removed)> wrote:

> Yes. But is there a fix besides sending the user back to outlook
> 2000?

Disable Cached mode.
--
Brian Tillman [MVP-Outlook]

But disabling cache mode makes it so you can't work off line correct?


"LCar78" wrote:

> Hi,
>
> Please can someone help me on this?
>
> One of our users tried to send a delayed email last week when she was out of
> the office. As is office practice here, she logged her machine off and
> closed it down, only to discover when she got back that the message hadn't
> been sent and was still sitting in her Outbox.
>
> I've read some of the other threads on the forum, but there seems to be no
> definative answer to this one - do you have to be logged on to Outlook at all
> times in order for the delayed message to send? Some of the other messages
> seem to suggest that as long as you have Exchange 2007, this wasn't the case,
> but we've tested it here and unless you're logged on, the delayed message
> doesn't get sent.
>
> This seems rather pointless as I'm sure, like many other companies operating
> a security and environment aware office, we're all told to log off and shut
> down at the end of our working days.
>
> For information - we are using Outlook 2007 with Exchange Server 2007.
>
> Many thanks
> LCar78

Hi Brian,

I've disabled cached mode and when attempting to close Outlook it still
gives the prompt indicating that Outlook needs to remain open and connected
to Exchange in order to send messages, which gives me the impression that it
must be more than just operating in non-cached mode.

Reinforcing this impression is that if I choose the "Exit without sending"
option on the prompt the mail still does not get delivered until the first
send/Receive after Outlook is reopened. The only other option on this prompt
is "Don't Exit".


"Brian Tillman" wrote:

> Dan M <(E-Mail Removed)> wrote:
>
> > Yes. But is there a fix besides sending the user back to outlook
> > 2000?
>
> Disable Cached mode.
> --
> Brian Tillman [MVP-Outlook]
>