I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
Defender program. It does appear as a program and in the security centre but
when I open the Defender window all the buttons(help,options etc) are
inoperable. Nothing happens when I click any of the buttons. I can see
defender in task manager running and seem to be able to stop the process. It
does not appear in the services.msc window.

I did have Windows live one care but uninstalled it when the licence ran
out. I now use AVG which has a spyware program in it. Disabling AVG doesn't
do anything to help the problem.

I am unable to reinstall Defender from the webpage because it says I already
have it installed.

I do get updates and they appear to get installed.

I would really like to know how I can get the program back up and running.Is
there any way to fix this issue either by reinstalling it or fixing it?

Hello Ootsa,

As always, you should make sure that you have got a working system restore
point before you run any test, download or install a new game, application,
or software update, or you make changes to your computer.

Just to be on the safest side, manually create a restore point before
applying the following.
-=-

You might try this.

Go to the main Windows Update window and click on "Installed Updates" (on
the left-hand side of the window, at the bottom), and then remove
"Update for Microsoft Windows (KB931099)" (only).

Reboot. Reboot again.

Go back to Windows Update, and re-install the same update, by clicking on
the Check for Updates button.
-=-


Other folks may have additional ideas for you; see if that helps.


I hope this post is helpful.

*LET US KNOW HOW IT WORKS OUT*.

Good luck

Ǝиçεl
-=-




"Ootsa" wrote:

> I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
> Defender program. It does appear as a program and in the security centre but
> when I open the Defender window all the buttons(help,options etc) are
> inoperable. Nothing happens when I click any of the buttons. I can see
> defender in task manager running and seem to be able to stop the process. It
> does not appear in the services.msc window.
>
> I did have Windows live one care but uninstalled it when the licence ran
> out. I now use AVG which has a spyware program in it. Disabling AVG doesn't
> do anything to help the problem.
>
> I am unable to reinstall Defender from the webpage because it says I already
> have it installed.
>
> I do get updates and they appear to get installed.
>
> I would really like to know how I can get the program back up and running.Is
> there any way to fix this issue either by reinstalling it or fixing it?

There's an executable OneCare removal application. I'm not sure that will
do the trick, but it seems worth trying. Let me see if I can find a link.

http://social.microsoft.com/forums/e...-d261e3965943/



--

"Ootsa" <(E-Mail Removed)> wrote in message
news:3C4E9A9D-44E6-495A-9D68-(E-Mail Removed)...
>I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
> Defender program. It does appear as a program and in the security centre
> but
> when I open the Defender window all the buttons(help,options etc) are
> inoperable. Nothing happens when I click any of the buttons. I can see
> defender in task manager running and seem to be able to stop the process.
> It
> does not appear in the services.msc window.
>
> I did have Windows live one care but uninstalled it when the licence ran
> out. I now use AVG which has a spyware program in it. Disabling AVG
> doesn't
> do anything to help the problem.
>
> I am unable to reinstall Defender from the webpage because it says I
> already
> have it installed.
>
> I do get updates and they appear to get installed.
>
> I would really like to know how I can get the program back up and
> running.Is
> there any way to fix this issue either by reinstalling it or fixing it?

Hi Bill,

That link give Error 500, and with 12 different language the following
message:

Sorry, We were unable to service your request. Please try again later.

Browse to Microsoft Forums to get fast answers for technical questions or
use the search option below to find out other relevant resources.

Maybe Steve B. can provide a suggestion.
-=-




"Bill Sanderson" wrote:

> There's an executable OneCare removal application. I'm not sure that will
> do the trick, but it seems worth trying. Let me see if I can find a link.
>
> http://social.microsoft.com/forums/e...-d261e3965943/
>
>
>
> --
>
> "Ootsa" <(E-Mail Removed)> wrote in message
> news:3C4E9A9D-44E6-495A-9D68-(E-Mail Removed)...
> >I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
> > Defender program. It does appear as a program and in the security centre
> > but
> > when I open the Defender window all the buttons(help,options etc) are
> > inoperable. Nothing happens when I click any of the buttons. I can see
> > defender in task manager running and seem to be able to stop the process.
> > It
> > does not appear in the services.msc window.
> >
> > I did have Windows live one care but uninstalled it when the licence ran
> > out. I now use AVG which has a spyware program in it. Disabling AVG
> > doesn't
> > do anything to help the problem.
> >
> > I am unable to reinstall Defender from the webpage because it says I
> > already
> > have it installed.
> >
> > I do get updates and they appear to get installed.
> >
> > I would really like to know how I can get the program back up and
> > running.Is
> > there any way to fix this issue either by reinstalling it or fixing it?
>
>

Hi Engel

Thanks for your suggestion.

I followed your instructions to the tee. Funny thing that happened was that
after uninstalling that update and checking for updates, that particular one
did not come up as needing to be downloaded. It may have had something to do
with the IE 7 security flaw fix everyone has been talking about. Actually I
wasnt able to contact the server for quite awhile. I will try again to see if
that download shows up. If not I'm sure I can get it manually.

Again thanks and I'll keep you posted.

Ootsa

"Engel" wrote:

> Hello Ootsa,
>
> As always, you should make sure that you have got a working system restore
> point before you run any test, download or install a new game, application,
> or software update, or you make changes to your computer.
>
> Just to be on the safest side, manually create a restore point before
> applying the following.
> -=-
>
> You might try this.
>
> Go to the main Windows Update window and click on "Installed Updates" (on
> the left-hand side of the window, at the bottom), and then remove
> "Update for Microsoft Windows (KB931099)" (only).
>
> Reboot. Reboot again.
>
> Go back to Windows Update, and re-install the same update, by clicking on
> the Check for Updates button.
> -=-
>
>
> Other folks may have additional ideas for you; see if that helps.
>
>
> I hope this post is helpful.
>
> *LET US KNOW HOW IT WORKS OUT*.
>
> Good luck
>
> Ǝиçεl
> -=-
>
>
>
>
> "Ootsa" wrote:
>
> > I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
> > Defender program. It does appear as a program and in the security centre but
> > when I open the Defender window all the buttons(help,options etc) are
> > inoperable. Nothing happens when I click any of the buttons. I can see
> > defender in task manager running and seem to be able to stop the process. It
> > does not appear in the services.msc window.
> >
> > I did have Windows live one care but uninstalled it when the licence ran
> > out. I now use AVG which has a spyware program in it. Disabling AVG doesn't
> > do anything to help the problem.
> >
> > I am unable to reinstall Defender from the webpage because it says I already
> > have it installed.
> >
> > I do get updates and they appear to get installed.
> >
> > I would really like to know how I can get the program back up and running.Is
> > there any way to fix this issue either by reinstalling it or fixing it?

It is working for me this morning--not sure what happened when you got that
message.
--

"Engel" <(E-Mail Removed)> wrote in message
news:1DFEA191-CA4B-48B4-BE24-(E-Mail Removed)...
> Hi Bill,
>
> That link give Error 500, and with 12 different language the following
> message:
>
> Sorry, We were unable to service your request. Please try again later.
>
> Browse to Microsoft Forums to get fast answers for technical questions or
> use the search option below to find out other relevant resources.
>
> Maybe Steve B. can provide a suggestion.
> -=-
>
>
>
>
> "Bill Sanderson" wrote:
>
>> There's an executable OneCare removal application. I'm not sure that
>> will
>> do the trick, but it seems worth trying. Let me see if I can find a
>> link.
>>
>> http://social.microsoft.com/forums/e...-d261e3965943/
>>
>>
>>
>> --
>>
>> "Ootsa" <(E-Mail Removed)> wrote in message
>> news:3C4E9A9D-44E6-495A-9D68-(E-Mail Removed)...
>> >I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access
>> >the
>> > Defender program. It does appear as a program and in the security
>> > centre
>> > but
>> > when I open the Defender window all the buttons(help,options etc) are
>> > inoperable. Nothing happens when I click any of the buttons. I can see
>> > defender in task manager running and seem to be able to stop the
>> > process.
>> > It
>> > does not appear in the services.msc window.
>> >
>> > I did have Windows live one care but uninstalled it when the licence
>> > ran
>> > out. I now use AVG which has a spyware program in it. Disabling AVG
>> > doesn't
>> > do anything to help the problem.
>> >
>> > I am unable to reinstall Defender from the webpage because it says I
>> > already
>> > have it installed.
>> >
>> > I do get updates and they appear to get installed.
>> >
>> > I would really like to know how I can get the program back up and
>> > running.Is
>> > there any way to fix this issue either by reinstalling it or fixing it?
>>
>>

Good morning Bill,

I give a try now, and I have the previous result.

Maybe the problem is with me. Where? I don't know.
Is funny or weird. ;-(

I hope Ootsa is able to get it, with out the error 500

Have a good and warm day.
-=-



"Bill Sanderson" wrote:

> It is working for me this morning--not sure what happened when you got that
> message.
> --
>
> "Engel" <(E-Mail Removed)> wrote in message
> news:1DFEA191-CA4B-48B4-BE24-(E-Mail Removed)...
> > Hi Bill,
> >
> > That link give Error 500, and with 12 different language the following
> > message:
> >
> > Sorry, We were unable to service your request. Please try again later.
> >
> > Browse to Microsoft Forums to get fast answers for technical questions or
> > use the search option below to find out other relevant resources.
> >
> > Maybe Steve B. can provide a suggestion.
> > -=-
> >
> >
> >
> >
> > "Bill Sanderson" wrote:
> >
> >> There's an executable OneCare removal application. I'm not sure that
> >> will
> >> do the trick, but it seems worth trying. Let me see if I can find a
> >> link.
> >>
> >> http://social.microsoft.com/forums/e...-d261e3965943/
> >>
> >>
> >>
> >> --
> >>
> >> "Ootsa" <(E-Mail Removed)> wrote in message
> >> news:3C4E9A9D-44E6-495A-9D68-(E-Mail Removed)...
> >> >I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access
> >> >the
> >> > Defender program. It does appear as a program and in the security
> >> > centre
> >> > but
> >> > when I open the Defender window all the buttons(help,options etc) are
> >> > inoperable. Nothing happens when I click any of the buttons. I can see
> >> > defender in task manager running and seem to be able to stop the
> >> > process.
> >> > It
> >> > does not appear in the services.msc window.
> >> >
> >> > I did have Windows live one care but uninstalled it when the licence
> >> > ran
> >> > out. I now use AVG which has a spyware program in it. Disabling AVG
> >> > doesn't
> >> > do anything to help the problem.
> >> >
> >> > I am unable to reinstall Defender from the webpage because it says I
> >> > already
> >> > have it installed.
> >> >
> >> > I do get updates and they appear to get installed.
> >> >
> >> > I would really like to know how I can get the program back up and
> >> > running.Is
> >> > there any way to fix this issue either by reinstalling it or fixing it?
> >>
> >>
>
>

Hi Dave M,

Is good to see you again.

FYI
I don't have installed WLOC, maybe you have a diferent link of the
OneCareCleanUp, and I can try with out and see if the error 500 is back.

Thank again
-=-


"Dave M" wrote:

> Hi Engel;
>
> Try running the OneCareCleanUp.exe by right clicking the download and
> select run as an administrator from the context menu if you're on Vista, as
> you are. :-)
> --
>
> Regards, Dave
>
>
> Engel wrote:
> > Hi Bill,
> >
> > That link give Error 500, and with 12 different language the following
> > message:
> >
> > Sorry, We were unable to service your request. Please try again later.
> >
> > Browse to Microsoft Forums to get fast answers for technical
> > questions or use the search option below to find out other relevant
> > resources.
> >
> > Maybe Steve B. can provide a suggestion.
> > -=-
> >
> >
> >
> >
> > "Bill Sanderson" wrote:
> >
> >> There's an executable OneCare removal application. I'm not sure
> >> that will do the trick, but it seems worth trying. Let me see if I
> >> can find a link.
> >>
> >> http://social.microsoft.com/forums/e...-d261e3965943/
> >>
> >>
> >>
> >> --
> >>
> >> "Ootsa" <(E-Mail Removed)> wrote in message
> >> news:3C4E9A9D-44E6-495A-9D68-(E-Mail Removed)...
> >>> I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot
> >>> access the Defender program. It does appear as a program and in the
> >>> security centre but
> >>> when I open the Defender window all the buttons(help,options etc)
> >>> are inoperable. Nothing happens when I click any of the buttons. I
> >>> can see defender in task manager running and seem to be able to
> >>> stop the process. It
> >>> does not appear in the services.msc window.
> >>>
> >>> I did have Windows live one care but uninstalled it when the
> >>> licence ran out. I now use AVG which has a spyware program in it.
> >>> Disabling AVG doesn't
> >>> do anything to help the problem.
> >>>
> >>> I am unable to reinstall Defender from the webpage because it says I
> >>> already
> >>> have it installed.
> >>>
> >>> I do get updates and they appear to get installed.
> >>>
> >>> I would really like to know how I can get the program back up and
> >>> running.Is
> >>> there any way to fix this issue either by reinstalling it or fixing
> >>> it?
>
>
>

It's not too cold today--but we're supposed to get wet snow tomorrow.

The link I posted is to one of Microsoft's forum sites, and it links
directly to a message which links to the OneCare cleanup executable
download.

Do you get the error on the link to the forum, or on the link in the forum
message to the executable?



--

"Engel" <(E-Mail Removed)> wrote in message
news:0DC49F16-683A-462B-8568-(E-Mail Removed)...
> Good morning Bill,
>
> I give a try now, and I have the previous result.
>
> Maybe the problem is with me. Where? I don't know.
> Is funny or weird. ;-(
>
> I hope Ootsa is able to get it, with out the error 500
>
> Have a good and warm day.
> -=-
>
>
>
> "Bill Sanderson" wrote:
>
>> It is working for me this morning--not sure what happened when you got
>> that
>> message.
>> --
>>
>> "Engel" <(E-Mail Removed)> wrote in message
>> news:1DFEA191-CA4B-48B4-BE24-(E-Mail Removed)...
>> > Hi Bill,
>> >
>> > That link give Error 500, and with 12 different language the following
>> > message:
>> >
>> > Sorry, We were unable to service your request. Please try again later.
>> >
>> > Browse to Microsoft Forums to get fast answers for technical questions
>> > or
>> > use the search option below to find out other relevant resources.
>> >
>> > Maybe Steve B. can provide a suggestion.
>> > -=-
>> >
>> >
>> >
>> >
>> > "Bill Sanderson" wrote:
>> >
>> >> There's an executable OneCare removal application. I'm not sure that
>> >> will
>> >> do the trick, but it seems worth trying. Let me see if I can find a
>> >> link.
>> >>
>> >> http://social.microsoft.com/forums/e...-d261e3965943/
>> >>
>> >>
>> >>
>> >> --
>> >>
>> >> "Ootsa" <(E-Mail Removed)> wrote in message
>> >> news:3C4E9A9D-44E6-495A-9D68-(E-Mail Removed)...
>> >> >I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot
>> >> >access
>> >> >the
>> >> > Defender program. It does appear as a program and in the security
>> >> > centre
>> >> > but
>> >> > when I open the Defender window all the buttons(help,options etc)
>> >> > are
>> >> > inoperable. Nothing happens when I click any of the buttons. I can
>> >> > see
>> >> > defender in task manager running and seem to be able to stop the
>> >> > process.
>> >> > It
>> >> > does not appear in the services.msc window.
>> >> >
>> >> > I did have Windows live one care but uninstalled it when the licence
>> >> > ran
>> >> > out. I now use AVG which has a spyware program in it. Disabling AVG
>> >> > doesn't
>> >> > do anything to help the problem.
>> >> >
>> >> > I am unable to reinstall Defender from the webpage because it says I
>> >> > already
>> >> > have it installed.
>> >> >
>> >> > I do get updates and they appear to get installed.
>> >> >
>> >> > I would really like to know how I can get the program back up and
>> >> > running.Is
>> >> > there any way to fix this issue either by reinstalling it or fixing
>> >> > it?
>> >>
>> >>
>>
>>

Ootsa, here is the link for KB931099

D/L
KB931099 Vista 32-bit
<http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=67777f5f-a299-475a-95a0-5a5447ae284b>

Assuming you have 64.
KB931099 Vista for x64-based
<http://www.microsoft.com/downloadS/details.aspx?FamilyID=802fab3b-ee1b-46a7-b369-cff093bfb60a&displaylang=en>

Ootsa,
After you install KB931099, update Defender manually via
<http://www.microsoft.com/security/portal>
Look in the right side panel for a 32 bits

Going to the portal, sometimes going there, fix different issues, like this,
Eg.
http://www.microsoft.com/communities...b-155eac7ea753

Good luck
-=-
PS. You need be sure WLOC is out of your system, and no traces are left.
Also, since you have a restore point, you can try Cclenaer, and clean using
the registry, maybe, find traces.
<http://www.ccleaner.com>
Note, uncheck Yahoos Toolbar

OR

Download the basic version via
<http://www.ccleaner.com/download/builds.aspx>
The basic version does not contain the disgusted Toolbar

In the Utilities category, uncheck WindowsDefender. Having this checked
removes the history of when the last scan was run.

Again, good luck
-=-


"Ootsa" wrote:

> Hi Engel
>
> Thanks for your suggestion.
>
> I followed your instructions to the tee. Funny thing that happened was that
> after uninstalling that update and checking for updates, that particular one
> did not come up as needing to be downloaded. It may have had something to do
> with the IE 7 security flaw fix everyone has been talking about. Actually I
> wasnt able to contact the server for quite awhile. I will try again to see if
> that download shows up. If not I'm sure I can get it manually.
>
> Again thanks and I'll keep you posted.
>
> Ootsa
>
> "Engel" wrote:
>
> > Hello Ootsa,
> >
> > As always, you should make sure that you have got a working system restore
> > point before you run any test, download or install a new game, application,
> > or software update, or you make changes to your computer.
> >
> > Just to be on the safest side, manually create a restore point before
> > applying the following.
> > -=-
> >
> > You might try this.
> >
> > Go to the main Windows Update window and click on "Installed Updates" (on
> > the left-hand side of the window, at the bottom), and then remove
> > "Update for Microsoft Windows (KB931099)" (only).
> >
> > Reboot. Reboot again.
> >
> > Go back to Windows Update, and re-install the same update, by clicking on
> > the Check for Updates button.
> > -=-
> >
> >
> > Other folks may have additional ideas for you; see if that helps.
> >
> >
> > I hope this post is helpful.
> >
> > *LET US KNOW HOW IT WORKS OUT*.
> >
> > Good luck
> >
> > Ǝиçεl
> > -=-
> >
> >
> >
> >
> > "Ootsa" wrote:
> >
> > > I have a preloaded Vista Ultimate Toshiba 200x laptop. I cannot access the
> > > Defender program. It does appear as a program and in the security centre but
> > > when I open the Defender window all the buttons(help,options etc) are
> > > inoperable. Nothing happens when I click any of the buttons. I can see
> > > defender in task manager running and seem to be able to stop the process. It
> > > does not appear in the services.msc window.
> > >
> > > I did have Windows live one care but uninstalled it when the licence ran
> > > out. I now use AVG which has a spyware program in it. Disabling AVG doesn't
> > > do anything to help the problem.
> > >
> > > I am unable to reinstall Defender from the webpage because it says I already
> > > have it installed.
> > >
> > > I do get updates and they appear to get installed.
> > >
> > > I would really like to know how I can get the program back up and running.Is
> > > there any way to fix this issue either by reinstalling it or fixing it?