I have a user that is trying to make changes to the default template, but it
is not keeping the changes. If I delete the normal.dotm, restart Word, then
make changes, it keeps them. But if I close Word, reopen it, and try to make
changes, it does not work. It will only change it the first time. I have
checked the file and folder permissions to make sure the user has "modify"
rights. I have tried it under the administrator account and it does the same
thing, so it is not a profile issue. It is only happening on this user's PC.
I am at a loss, so any help would be appreciated.

"The Wes" <(E-Mail Removed)> wrote in message
news:2FA809DA-C937-4911-8D56-(E-Mail Removed)...
> I have a user that is trying to make changes to the default template, but
> it
> is not keeping the changes. If I delete the normal.dotm, restart Word,
> then
> make changes, it keeps them. But if I close Word, reopen it, and try to
> make
> changes, it does not work. It will only change it the first time. I have
> checked the file and folder permissions to make sure the user has "modify"
> rights. I have tried it under the administrator account and it does the
> same
> thing, so it is not a profile issue. It is only happening on this user's
> PC.
> I am at a loss, so any help would be appreciated.

Can you expand on the changes you are trying to make? It could be they
aren't stored in the Normal template.
--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/tr...295841033.aspx

She is changing the default font and the line spacing...Those are definitely
in the default template.

"Beth Melton" wrote:

> "The Wes" <(E-Mail Removed)> wrote in message
> news:2FA809DA-C937-4911-8D56-(E-Mail Removed)...
> > I have a user that is trying to make changes to the default template, but
> > it
> > is not keeping the changes. If I delete the normal.dotm, restart Word,
> > then
> > make changes, it keeps them. But if I close Word, reopen it, and try to
> > make
> > changes, it does not work. It will only change it the first time. I have
> > checked the file and folder permissions to make sure the user has "modify"
> > rights. I have tried it under the administrator account and it does the
> > same
> > thing, so it is not a profile issue. It is only happening on this user's
> > PC.
> > I am at a loss, so any help would be appreciated.
>
> Can you expand on the changes you are trying to make? It could be they
> aren't stored in the Normal template.
> --
> ~~~~~~~~~~~~~~~
> Beth Melton
> Microsoft Office MVP
> https://mvp.support.microsoft.com/profile/Melton
> What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs
>
> Guides for the Office 2007 Interface:
> http://office.microsoft.com/en-us/tr...295841033.aspx
>
>
>

First, to verify the change is actually being saved in the Normal template,
click the Office Button, click Word Options, and in the Advanced section
(under Save) turn on "Prompt before saving Normal template". Then instead of
opening the Normal template, click the dialog box launcher in the Paragraph
group, make your modifications, and then click the Default button at the
bottom. After you confirm the change, exit Word and you should be prompted
to save changes to the Normal template. If you don't encounter the prompt
then it could be a third-party add-in, such as an Adobe add-in, is
preventing the changes from actually being saved.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/tr...295841033.aspx

"The Wes" <(E-Mail Removed)> wrote in message
news:C733742F-F78F-46FC-81AE-(E-Mail Removed)...
> She is changing the default font and the line spacing...Those are
> definitely
> in the default template.
>
> "Beth Melton" wrote:
>
>> "The Wes" <(E-Mail Removed)> wrote in message
>> news:2FA809DA-C937-4911-8D56-(E-Mail Removed)...
>> > I have a user that is trying to make changes to the default template,
>> > but
>> > it
>> > is not keeping the changes. If I delete the normal.dotm, restart Word,
>> > then
>> > make changes, it keeps them. But if I close Word, reopen it, and try
>> > to
>> > make
>> > changes, it does not work. It will only change it the first time. I
>> > have
>> > checked the file and folder permissions to make sure the user has
>> > "modify"
>> > rights. I have tried it under the administrator account and it does
>> > the
>> > same
>> > thing, so it is not a profile issue. It is only happening on this
>> > user's
>> > PC.
>> > I am at a loss, so any help would be appreciated.
>>
>> Can you expand on the changes you are trying to make? It could be they
>> aren't stored in the Normal template.


--

Thank you! I went into Add\Remove Programs and modified the Adobe 7 Pro
installation. I took out the PDF maker for Word 2007 and that fixed it!

"Beth Melton" wrote:

> First, to verify the change is actually being saved in the Normal template,
> click the Office Button, click Word Options, and in the Advanced section
> (under Save) turn on "Prompt before saving Normal template". Then instead of
> opening the Normal template, click the dialog box launcher in the Paragraph
> group, make your modifications, and then click the Default button at the
> bottom. After you confirm the change, exit Word and you should be prompted
> to save changes to the Normal template. If you don't encounter the prompt
> then it could be a third-party add-in, such as an Adobe add-in, is
> preventing the changes from actually being saved.
>
> ~~~~~~~~~~~~~~~
> Beth Melton
> Microsoft Office MVP
> https://mvp.support.microsoft.com/profile/Melton
> What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs
>
> Guides for the Office 2007 Interface:
> http://office.microsoft.com/en-us/tr...295841033.aspx
>
> "The Wes" <(E-Mail Removed)> wrote in message
> news:C733742F-F78F-46FC-81AE-(E-Mail Removed)...
> > She is changing the default font and the line spacing...Those are
> > definitely
> > in the default template.
> >
> > "Beth Melton" wrote:
> >
> >> "The Wes" <(E-Mail Removed)> wrote in message
> >> news:2FA809DA-C937-4911-8D56-(E-Mail Removed)...
> >> > I have a user that is trying to make changes to the default template,
> >> > but
> >> > it
> >> > is not keeping the changes. If I delete the normal.dotm, restart Word,
> >> > then
> >> > make changes, it keeps them. But if I close Word, reopen it, and try
> >> > to
> >> > make
> >> > changes, it does not work. It will only change it the first time. I
> >> > have
> >> > checked the file and folder permissions to make sure the user has
> >> > "modify"
> >> > rights. I have tried it under the administrator account and it does
> >> > the
> >> > same
> >> > thing, so it is not a profile issue. It is only happening on this
> >> > user's
> >> > PC.
> >> > I am at a loss, so any help would be appreciated.
> >>
> >> Can you expand on the changes you are trying to make? It could be they
> >> aren't stored in the Normal template.
>
>
> --
>
>
>

You’re welcome. I'm glad to hear you have the issue resolved. :-)

I had a feeling it might be the Adobe PDFMaker add-in. It's known to discard
changes to your Normal template when you exit Word. I think the latest
update doesn't cause this issue so if you need Adobe then that's something
you may want to look into. Also note if all you need to create is a PDF file
then you can use Word's PDF functionality found under the Office Button and
Save As.

"The Wes" <(E-Mail Removed)> wrote in message
news:A69114B6-3F80-4732-8F54-(E-Mail Removed)...
> Thank you! I went into Add\Remove Programs and modified the Adobe 7 Pro
> installation. I took out the PDF maker for Word 2007 and that fixed it!
>
> "Beth Melton" wrote:
>
>> First, to verify the change is actually being saved in the Normal
>> template,
>> click the Office Button, click Word Options, and in the Advanced section
>> (under Save) turn on "Prompt before saving Normal template". Then instead
>> of
>> opening the Normal template, click the dialog box launcher in the
>> Paragraph
>> group, make your modifications, and then click the Default button at the
>> bottom. After you confirm the change, exit Word and you should be
>> prompted
>> to save changes to the Normal template. If you don't encounter the prompt
>> then it could be a third-party add-in, such as an Adobe add-in, is
>> preventing the changes from actually being saved.
--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/tr...295841033.aspx

The Adobe 7 add-in is not compatible with Word 2007. You need at least
version 8.
The Adobe 7 'printer' driver should work, but you would get similar results
using the PDF add-in for Office 2007 from Microsoft.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


The Wes wrote:
> Thank you! I went into Add\Remove Programs and modified the Adobe 7
> Pro installation. I took out the PDF maker for Word 2007 and that
> fixed it!
>
> "Beth Melton" wrote:
>
>> First, to verify the change is actually being saved in the Normal
>> template, click the Office Button, click Word Options, and in the
>> Advanced section (under Save) turn on "Prompt before saving Normal
>> template". Then instead of opening the Normal template, click the
>> dialog box launcher in the Paragraph group, make your modifications,
>> and then click the Default button at the bottom. After you confirm
>> the change, exit Word and you should be prompted to save changes to
>> the Normal template. If you don't encounter the prompt then it could
>> be a third-party add-in, such as an Adobe add-in, is preventing the
>> changes from actually being saved.
>>
>> ~~~~~~~~~~~~~~~
>> Beth Melton
>> Microsoft Office MVP
>> https://mvp.support.microsoft.com/profile/Melton
>> What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs
>>
>> Guides for the Office 2007 Interface:
>> http://office.microsoft.com/en-us/tr...295841033.aspx
>>
>> "The Wes" <(E-Mail Removed)> wrote in message
>> news:C733742F-F78F-46FC-81AE-(E-Mail Removed)...
>>> She is changing the default font and the line spacing...Those are
>>> definitely
>>> in the default template.
>>>
>>> "Beth Melton" wrote:
>>>
>>>> "The Wes" <(E-Mail Removed)> wrote in message
>>>> news:2FA809DA-C937-4911-8D56-(E-Mail Removed)...
>>>>> I have a user that is trying to make changes to the default
>>>>> template, but
>>>>> it
>>>>> is not keeping the changes. If I delete the normal.dotm, restart
>>>>> Word, then
>>>>> make changes, it keeps them. But if I close Word, reopen it, and
>>>>> try to
>>>>> make
>>>>> changes, it does not work. It will only change it the first
>>>>> time. I have
>>>>> checked the file and folder permissions to make sure the user has
>>>>> "modify"
>>>>> rights. I have tried it under the administrator account and it
>>>>> does the
>>>>> same
>>>>> thing, so it is not a profile issue. It is only happening on this
>>>>> user's
>>>>> PC.
>>>>> I am at a loss, so any help would be appreciated.
>>>>
>>>> Can you expand on the changes you are trying to make? It could be
>>>> they aren't stored in the Normal template.
>>
>>
>> --