One of our clients is having an issue where some e-mails that use a font that
does not exist on his workstation display the characters as musical notes. If
you copy and paste the contents of this e-mail in notepad you can see the
text. You can also do this in Word if you tell it to strip the formatting. If
you dont strip the formatting it displays the musical notes. This doesn't
seem to be occurring for other users, just this one. The issue doesn't just
happen with one specific font either. So far we have noticed it on the fonts
"Agency FB" and "Franklin Gothic Book" which he doesn't have either
installed. In the preview of the e-mail he can see the text of the e-mail.
The user has Windows XP Pro. Office Professional 2007. All the latest updates
are installed. Here is a link to a screen shot of the photo.
http://techconfusion.com/images/email_musicalnotes.JPG

Anyone have any ideas? Thanks.

It may be an Unicode issue and the fonts he has aren't the Unicode version.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

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"KyleV" <(E-Mail Removed)> wrote in message
news:5394764E-03AE-4BBC-BE9B-(E-Mail Removed)...
> One of our clients is having an issue where some e-mails that use a font
> that
> does not exist on his workstation display the characters as musical notes.
> If
> you copy and paste the contents of this e-mail in notepad you can see the
> text. You can also do this in Word if you tell it to strip the formatting.
> If
> you dont strip the formatting it displays the musical notes. This doesn't
> seem to be occurring for other users, just this one. The issue doesn't
> just
> happen with one specific font either. So far we have noticed it on the
> fonts
> "Agency FB" and "Franklin Gothic Book" which he doesn't have either
> installed. In the preview of the e-mail he can see the text of the e-mail.
> The user has Windows XP Pro. Office Professional 2007. All the latest
> updates
> are installed. Here is a link to a screen shot of the photo.
> http://techconfusion.com/images/email_musicalnotes.JPG
>
> Anyone have any ideas? Thanks.

How would you check if the "fonts" are the unicode version? I have confirmed
that Outlook is setup in unicode mode with Exchange.

"Diane Poremsky [MVP]" wrote:

> It may be an Unicode issue and the fonts he has aren't the Unicode version.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> "KyleV" <(E-Mail Removed)> wrote in message
> news:5394764E-03AE-4BBC-BE9B-(E-Mail Removed)...
> > One of our clients is having an issue where some e-mails that use a font
> > that
> > does not exist on his workstation display the characters as musical notes.
> > If
> > you copy and paste the contents of this e-mail in notepad you can see the
> > text. You can also do this in Word if you tell it to strip the formatting.
> > If
> > you dont strip the formatting it displays the musical notes. This doesn't
> > seem to be occurring for other users, just this one. The issue doesn't
> > just
> > happen with one specific font either. So far we have noticed it on the
> > fonts
> > "Agency FB" and "Franklin Gothic Book" which he doesn't have either
> > installed. In the preview of the e-mail he can see the text of the e-mail.
> > The user has Windows XP Pro. Office Professional 2007. All the latest
> > updates
> > are installed. Here is a link to a screen shot of the photo.
> > http://techconfusion.com/images/email_musicalnotes.JPG
> >
> > Anyone have any ideas? Thanks.
>
>