I need to make my Outlook do some basic HelpDesk things: automatically
assign a "ticket" id and "status" field to certain emails. I would then like
to run reports based on these fields.

Can anyone point me in the right direction?
--
M.

Try a programming group fror assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Mike asked:

| I need to make my Outlook do some basic HelpDesk things:
| automatically assign a "ticket" id and "status" field to certain
| emails. I would then like to run reports based on these fields.
|
| Can anyone point me in the right direction?