I have created a message form in outlook for helpdesk requests. Thi
form is based on a standard message, however, has a smaller mai
message area and added custom controls.
The form looks perfect while creating, however, when it is recieved th
read screen looks exactly like a normal message. I have looked at th
full header etc on the received email cant see anything related to th
new fields.
All controls are bound to user-defined fields and ticked as 'visible
and 'enabled'. I have tried the form with separate read layou
disabled. And then with it enabled and with the edit read pag
identical to the edit compose page.
Nothing seems to make any difference. Even with 'send form definitio
with item', the whole received email is only 2kb in size. (The size o
the oft file is 28Kb.) I have created and published the form every wa
I can see and it doesnt work for me. This is the first time I hav
tried customised forms so it is probably something I am missing.
OFT is attached.
Please help.......
Thanks in advance :confused

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Did you set the message format to rich-text and double-click your address to
make sure it's set for rich-text? See
http://www.outlookcode.com/d/sendform.htm
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"motiv8d" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> I have created a message form in outlook for helpdesk requests. This
> form is based on a standard message, however, has a smaller main
> message area and added custom controls.
> The form looks perfect while creating, however, when it is recieved the
> read screen looks exactly like a normal message. I have looked at the
> full header etc on the received email cant see anything related to the
> new fields.
> All controls are bound to user-defined fields and ticked as 'visible'
> and 'enabled'. I have tried the form with separate read layout
> disabled. And then with it enabled and with the edit read page
> identical to the edit compose page.
> Nothing seems to make any difference. Even with 'send form definition
> with item', the whole received email is only 2kb in size. (The size of
> the oft file is 28Kb.) I have created and published the form every way
> I can see and it doesnt work for me. This is the first time I have
> tried customised forms so it is probably something I am missing.
> OFT is attached.
> Please help.......
> Thanks in advance
>
>
> +----------------------------------------------------------------+
> | Attachment filename: ithelprequest.zip |
> |Download attachment:
http://www.outlookforum.com/forums/attachment.php?postid=212427|
> +----------------------------------------------------------------+
>
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> ~~ Message posted from http://www.ExcelTip.com/
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>