We have an Outlook template (created in Outlook 2003) that has a couple of
voting buttons saved in it. After we updated Office 2003 to sp3 we are no
longer able to see the voting buttons when opening the template file. Upon
clicking on the oft file, we see a pop-up box saying "the custom form could
not be opened. Outlook will use an Outook form instead". There is a "Show
Help" (with right arrows next to it) that you can expand, but none of the
"standard" suggested solutions make any sense. I have uninstalled Office
completely and re-install it, the template file can be opened with the voting
buttons under both sp1 and sp2, it is just sp3 that it has problems with.
From my research, it sounds like there is not way to uninstall sp3 without
completely unintalling Office 2003. Does anyone know why this is happening
to my template file under sp3?

Never mind, I found the answer in a differnt group under the "Outlook" group
by searching "customer forms".

"Carl" wrote:

> We have an Outlook template (created in Outlook 2003) that has a couple of
> voting buttons saved in it. After we updated Office 2003 to sp3 we are no
> longer able to see the voting buttons when opening the template file. Upon
> clicking on the oft file, we see a pop-up box saying "the custom form could
> not be opened. Outlook will use an Outook form instead". There is a "Show
> Help" (with right arrows next to it) that you can expand, but none of the
> "standard" suggested solutions make any sense. I have uninstalled Office
> completely and re-install it, the template file can be opened with the voting
> buttons under both sp1 and sp2, it is just sp3 that it has problems with.
> From my research, it sounds like there is not way to uninstall sp3 without
> completely unintalling Office 2003. Does anyone know why this is happening
> to my template file under sp3?

On Jan 11, 1:29*pm, Carl <C...@discussions.microsoft.com> wrote:
> Never mind, I found the answer in a differnt group under the "Outlook" group
> by searching "customer forms".
>
>
>
> "Carl" wrote:
> > We have an Outlook template (created in Outlook 2003) that has a couple of
> > voting buttons saved in it. *After we updated Office 2003 to sp3 we are no
> > longer able to see the voting buttons when opening the template file. *Upon
> > clicking on the oft file, we see a pop-up box saying "the custom form could
> > not be opened. *Outlook will use an Outook form instead". *There is a "Show
> > Help" (with right arrows next to it) that you can expand, but none of the
> > "standard" suggested solutions make any sense. *I have uninstalled Office
> > completely and re-install it, the template file can be opened with the voting
> > buttons under both sp1 and sp2, it is just sp3 that it has problems with.. *
> > From my research, it sounds like there is not way to uninstall sp3 without
> > completely unintalling Office 2003. *Does anyone know why this is happening
> > to my template file under sp3?- Hide quoted text -
>
> - Show quoted text -

It would be helpful to others if when you found an answer you would
share it. I believe you may have stumbled on
http://www.mcox.com/2007/09/microsof....html?aa7de040
which indicates the problem is related to one or both registry keys
below:

Create the following keys in HKEY_CURRENT_USER\Software\Microsoft
\Office\11.0\Outlook\Options\Mail
"AllowTNEFtoCreateProps"=dword:00000000
"AllowMSGFilestoCreateProps"=dword:00000001

In any case, creating the two keys solved my problem. Now on to
figuring out why microsoft did this, and what this means going forward.