When a user creates a Time-Off request that is located in the Organization
Folder (which I have created/published) and the manager approves it and then
deletes the message, he is unable to open it in the Deleted Items folder.

He gets this message...
The custom form could not be opened. Outlook will use an Outlook form
instead. The form required to view this message cannot be displayed.
Contact your administrator.

Where is the form published? What version of OUtlook?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Penny Miller" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> When a user creates a Time-Off request that is located in the Organization
> Folder (which I have created/published) and the manager approves it and then
> deletes the message, he is unable to open it in the Deleted Items folder.
>
> He gets this message...
> The custom form could not be opened. Outlook will use an Outlook form
> instead. The form required to view this message cannot be displayed.
> Contact your administrator.
>
>

It is published in the Organization folder on the server and it was created
in OL2003

"Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Where is the form published? What version of OUtlook?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Penny Miller" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> When a user creates a Time-Off request that is located in the Organization
> Folder (which I have created/published) and the manager approves it and
> then
> deletes the message, he is unable to open it in the Deleted Items folder.
>
> He gets this message...
> The custom form could not be opened. Outlook will use an Outlook form
> instead. The form required to view this message cannot be displayed.
> Contact your administrator.
>
>

That sounds like Outlook 2003's forms cache corruption problem. The first thing to try is applying SP1, then clearing the cache. See http://www.outlookcode.com/d/ol2003problems.htm

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Penny Miller" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> It is published in the Organization folder on the server and it was created
> in OL2003

>> When a user creates a Time-Off request that is located in the Organization
>> Folder (which I have created/published) and the manager approves it and
>> then
>> deletes the message, he is unable to open it in the Deleted Items folder.
>>
>> He gets this message...
>> The custom form could not be opened. Outlook will use an Outlook form
>> instead. The form required to view this message cannot be displayed.
>> Contact your administrator.
>>
>>
>
>

That worked perfectly, thanks.

"Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:uxVvgS%(E-Mail Removed)...
That sounds like Outlook 2003's forms cache corruption problem. The first
thing to try is applying SP1, then clearing the cache. See
http://www.outlookcode.com/d/ol2003problems.htm

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Penny Miller" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> It is published in the Organization folder on the server and it was
> created
> in OL2003

>> When a user creates a Time-Off request that is located in the
>> Organization
>> Folder (which I have created/published) and the manager approves it and
>> then
>> deletes the message, he is unable to open it in the Deleted Items folder.
>>
>> He gets this message...
>> The custom form could not be opened. Outlook will use an Outlook form
>> instead. The form required to view this message cannot be displayed.
>> Contact your administrator.
>>
>>
>
>

[Marc D]

Hi all,

i have customs form on an exchange 2000 working with Outllok 2000.
Everything works fine under Windows 2000/XP.

I have new new computers with Windows Vista Business.
I have installed Outlook 2000 and when i try to open the form with the domain admin account the form open.
But with a domain user i go this error message.

Have anyone any ideas what to do?


Thanks.