I've created a couple custom email forms which we utilize for submitting
information to supervisors and having them review the information. The form
runs fine except that when some users attempt to mail the form, it stops at
the outbox and stays there. So far its happened on 3 out of the 6 machines
we've tried using this form on. The other three machines have no problem
emailing the forms. The form is more or less a modified email form with a
special print and open function buttons. I don't know what other information
might be essential in helping troubleshoot this problem. Any suggestions
would be greatly appreciated.

I found the issue that was stopping with the form. It had something to do
with the person's profile, and when we migrated from 2002 to 2003. Anyone who
already had created a new profile didn't have any issues, but those who just
migrated their profiles over to outlook 2003 seems to always get the message
stuck in their outbox. The fix we did to resolve the issue was rebuild their
profiles, got really tedious but works for now until we can find a better
solution.

"Leroy" wrote:

> I've created a couple custom email forms which we utilize for submitting
> information to supervisors and having them review the information. The form
> runs fine except that when some users attempt to mail the form, it stops at
> the outbox and stays there. So far its happened on 3 out of the 6 machines
> we've tried using this form on. The other three machines have no problem
> emailing the forms. The form is more or less a modified email form with a
> special print and open function buttons. I don't know what other information
> might be essential in helping troubleshoot this problem. Any suggestions
> would be greatly appreciated.