I am working on a enterprise migration and deployment.

One design goal that I would like to accomplish is customizing the Help and
Support Center on the XP workstations that I will be deploying. I read about
a Production Tool from MS. However I cannot locate it.

Anyone know where I can find the tool or another way to accomplish this goal?

A quick Google and I came up with PC Health, the SDK for what you need.

Link :
http://msdn.microsoft.com/library/de...asp?frame=true

Andy W

"iZak" wrote:

> I am working on a enterprise migration and deployment.
>
> One design goal that I would like to accomplish is customizing the Help and
> Support Center on the XP workstations that I will be deploying. I read about
> a Production Tool from MS. However I cannot locate it.
>
> Anyone know where I can find the tool or another way to accomplish this goal?

Thank you, I did find that link earlier in my search. However, it does not
seem applicable or useful for what I want to do.

I would like to customize the HSC so that I can add a link so a user can
create a web ticket and also include telephone numbers to my Help Desk

"Andy W" wrote:

> A quick Google and I came up with PC Health, the SDK for what you need.
>
> Link :
> http://msdn.microsoft.com/library/de...asp?frame=true
>
> Andy W
>
> "iZak" wrote:
>
> > I am working on a enterprise migration and deployment.
> >
> > One design goal that I would like to accomplish is customizing the Help and
> > Support Center on the XP workstations that I will be deploying. I read about
> > a Production Tool from MS. However I cannot locate it.
> >
> > Anyone know where I can find the tool or another way to accomplish this goal?

It does, i quote :

" The PC Health SDK provides information about DTD elements used to add
information to Help and Support Center, and the Support Automation Framework
(SAF) objects used to write applications that can submit and escalate support
incidents. "

Andy W

"iZak" wrote:

> Thank you, I did find that link earlier in my search. However, it does not
> seem applicable or useful for what I want to do.
>
> I would like to customize the HSC so that I can add a link so a user can
> create a web ticket and also include telephone numbers to my Help Desk
>
> "Andy W" wrote:
>
> > A quick Google and I came up with PC Health, the SDK for what you need.
> >
> > Link :
> > http://msdn.microsoft.com/library/de...asp?frame=true
> >
> > Andy W
> >
> > "iZak" wrote:
> >
> > > I am working on a enterprise migration and deployment.
> > >
> > > One design goal that I would like to accomplish is customizing the Help and
> > > Support Center on the XP workstations that I will be deploying. I read about
> > > a Production Tool from MS. However I cannot locate it.
> > >
> > > Anyone know where I can find the tool or another way to accomplish this goal?

same problem. has anybody some expiriences? where can i find this
Production Tool as described on http://www.winwriters.com/hsc.htm

thx4nfofw


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