Can anyone tell me how to delete this file please, it has hijacked internet
explorer. Thanks

If your own updated antivirus cannot remove this, I'd suggest:

Restart in safe mode with networking, and go to http://safety.live.com and
do a scan there.

"pg814" <(E-Mail Removed)> wrote in message
news:FB5BF886-47A8-4C27-960C-(E-Mail Removed)...
> Can anyone tell me how to delete this file please, it has hijacked
> internet
> explorer. Thanks

Perhaps you could download SUPERANTISPYWARE (FREE EDITION) and see if that
gets rid of it.

Let us know what worked, would you ?


"pg814" <(E-Mail Removed)> wrote in message
news:FB5BF886-47A8-4C27-960C-(E-Mail Removed)...
> Can anyone tell me how to delete this file please, it has hijacked
internet
> explorer. Thanks

Both suggestions above are certainly worthwhile, however that filename is a
standard Microsoft file, so don't be too surprised if it doesn't show up in
your security scans and maybe something else will.
http://www.processlibrary.com/directory/files/ctl3dv/

On the other hand there's nothing to prevent malware authors from
re-cycling a perfectly good filename, and giving that same name to
something vile. Get that file analyzed first to confirm it's truly bad
before you try to simply delete it. I'd try sending it in to Virus Total
for confirmation. Good luck. http://www.virustotal.com/
--

Regards, Dave


pg814 wrote:
> Can anyone tell me how to delete this file please, it has hijacked
> internet
> explorer. Thanks

Hi there,

In addition to the other excellent advice in these replies, please submit
such suspicious files to the Microsoft Malware Protection Center:
https://www.microsoft.com/security/portal/submit.aspx

Regards,
Joe

"Bill Sanderson" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> If your own updated antivirus cannot remove this, I'd suggest:
>
> Restart in safe mode with networking, and go to http://safety.live.com and
> do a scan there.
>
> "pg814" <(E-Mail Removed)> wrote in message
> news:FB5BF886-47A8-4C27-960C-(E-Mail Removed)...
>> Can anyone tell me how to delete this file please, it has hijacked
>> internet
>> explorer. Thanks
>

"Joe Faulhaber[MSFT]" wrote:

> Hi there,
>
> In addition to the other excellent advice in these replies, please submit
> such suspicious files to the Microsoft Malware Protection Center:
> https://www.microsoft.com/security/portal/submit.aspx
>
> Regards,
> Joe
>
> "Bill Sanderson" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
> > If your own updated antivirus cannot remove this, I'd suggest:
> >
> > Restart in safe mode with networking, and go to http://safety.live.com and
> > do a scan there.
> >
> > "pg814" <(E-Mail Removed)> wrote in message
> > news:FB5BF886-47A8-4C27-960C-(E-Mail Removed)...
> >> Can anyone tell me how to delete this file please, it has hijacked
> >> internet
> >> explorer. Thanks
> >
>
> Thanks Joe have sent the file via the link you gave will update when I get a reply

Did you also test this file at http://www.virustotal.com
?

"pg814" <(E-Mail Removed)> wrote in message
news91B677E-BB10-4CAA-8C63-(E-Mail Removed)...
>
>
> "Joe Faulhaber[MSFT]" wrote:
>
>> Hi there,
>>
>> In addition to the other excellent advice in these replies, please submit
>> such suspicious files to the Microsoft Malware Protection Center:
>> https://www.microsoft.com/security/portal/submit.aspx
>>
>> Regards,
>> Joe
>>
>> "Bill Sanderson" <(E-Mail Removed)> wrote in message
>> news:%(E-Mail Removed)...
>> > If your own updated antivirus cannot remove this, I'd suggest:
>> >
>> > Restart in safe mode with networking, and go to http://safety.live.com
>> > and
>> > do a scan there.
>> >
>> > "pg814" <(E-Mail Removed)> wrote in message
>> > news:FB5BF886-47A8-4C27-960C-(E-Mail Removed)...
>> >> Can anyone tell me how to delete this file please, it has hijacked
>> >> internet
>> >> explorer. Thanks
>> >
>>
>> Thanks Joe have sent the file via the link you gave will update when I
>> get a reply