When the user print a report from the crystal reports preview, the report
it's full of strange characters but if we export it to word or pdf and then
we print it, we can read it fine.

Why?
Thank you

Does the customer have the same font installed on their PC that you used in
the design of the CR template?

"Alberto" <(E-Mail Removed)> wrote in message
news:%23%(E-Mail Removed)...
> When the user print a report from the crystal reports preview, the report
> it's full of strange characters but if we export it to word or pdf and
then
> we print it, we can read it fine.
>
> Why?
> Thank you
>
>

It's times new roman size 10.

"JohnnyAppleseed" <(E-Mail Removed)> escribió en el mensaje
news:(E-Mail Removed)...
> Does the customer have the same font installed on their PC that you used
> in
> the design of the CR template?
>
> "Alberto" <(E-Mail Removed)> wrote in message
> news:%23%(E-Mail Removed)...
>> When the user print a report from the crystal reports preview, the report
>> it's full of strange characters but if we export it to word or pdf and
> then
>> we print it, we can read it fine.
>>
>> Why?
>> Thank you
>>
>>
>
>

This doesn't sound so much like a Crystal problem as it does like some
sort of installation / driver problem. That is, it sounds as though
either the installation of Crystal failed in some way, or your printer
driver is sick.

The first thing I would check is that you have the latest version of
your printer driver from the manufacturer's website.