I have a severe performance problem with Outlook 2007 on Vista Ultimate where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and the
process memory, which starts at around 18 MB, keeps climbing endlessly over
time. The highest I have seen before stopping Outlook was over 900 MB of RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it should
*not* have any performance problems. Everything else runs with stellar speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about 2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the OST
file for corruption, but even after the check was complete, or if there was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the process
memory is slowly climbing. And it does not stop. I have seen it go as high as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU, getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails", or
"archiving messages", or anything like that. From a UI point of view, it is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay), but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000 emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7 GB.
- I used the SysInternals Process Monitor to check the Outlook.exe process.
What I noticed is there are over 15 instances of mso.dll running, and these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but without
Oulook, my productivity is crippled and Outlook web Access is just not good
enough for all-day use.

If you need me to run any kind of test or need more information, please let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

"Nick Landry" <Nick (E-Mail Removed)> wrote in message
news:EC20C194-E623-4029-8778-(E-Mail Removed)...
>I have a severe performance problem with Outlook 2007 on Vista Ultimate
>where
> Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
> the
> process memory, which starts at around 18 MB, keeps climbing endlessly
> over
> time. The highest I have seen before stopping Outlook was over 900 MB of
> RAM
> for the Outlook.exe process.
>
> So here is what I did to get there:
>
> - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
> installed. This is one of the most powerful laptops in the world, it
> should
> *not* have any performance problems. Everything else runs with stellar
> speed.
> - I upgraded to Vista Ultimate using my MSDN Premium subscription.
> - I installed Office Ultimate 2007, including Outlook.
> - I used the *exact* same configuration settings for my company's Exchange
> server as I had in Outlook 2007 on my other Windows XP laptop, which did
> not
> have any performance problems other than being a 3+ year old laptop.
> - I use cached Exchange mode since I have several computers. Not using
> cached mode is not an option.
> - I have a fairly large local OST file, about 2.7 GB in size, but it was
> not
> a problem on my other laptop and home compute, and still isn't.
> - I have run Windows Update and everything is up-to-date.
>
> The behavior I get:
> - I launch Outlook. I have tried this both on my internal company network
> when connected to the domain, or from the outside using Exchange over
> HTTP.
> Same behavior.
> - The initial Outlook process is about 18 MB in size.
> - Outlook is almost non responsive since it automatically starts consuming
> 90-100% of the CPU core it runs on. If I click something, it takes about
> 2-4
> seconds for anything to happen since there is a short pulse where the CPU
> usage dips by about 10% every few seconds.
> - I have had instances where Oulook was crashed and it had to check the
> OST
> file for corruption, but even after the check was complete, or if there
> was
> no check because Oulook exited properly, I get the same behavior.
> - When I monitor the process using the task manager, I see that the
> process
> memory is slowly climbing. And it does not stop. I have seen it go as high
> as
> over 900 MB in size.
> I keep receiving emails normally, but of course, with so little CPU,
> getting
> access to them takes time.
> - Outlook is not reporting any messages anywhere like "receiving mails",
> or
> "archiving messages", or anything like that. From a UI point of view, it
> is
> doing nothing.
> - I can close Outlook (with the usual 2-4 seconds responsiveness delay),
> but
> the longer I wait, the longer it takes for the process to eventually get
> completely unloaded.
>
> Here is what I have observed and tried:
> - As I said, all updates in Windows Update have been installed
> successfully.
> - I also installed the Outlook update from April 13 2007 from KB article
> 933493, which is supposed to address performance problems with large
> OST/PST
> files. it did not fix anything.
> - I tried working offline to see if it was a networking issue. No change.
> - I disabled indexing on the Exchange mailbox. No change.
> - Last night, I severly reduced the number of emails by archiving all of
> 2006 from my Inbox into a separate PST file. We're talking about 8000
> emails
> that were removed here. I used my WinXP laptop to do the transfer since
> Outlook was just too slow on my new Vista laptop to do the move. Still the
> same problem, although I have noticed that my OST file is still big at 2.7
> GB.
> - I used the SysInternals Process Monitor to check the Outlook.exe
> process.
> What I noticed is there are over 15 instances of mso.dll running, and
> these
> are the ones that seem to receive the CPU cycles the most.
> - Using Process Monitor, I checked the file operations being performed
> since
> my Hard drive would pretty much always be in use while Outlook is running.
> There were massive "Read" entries on my OST file, and no writes, which
> means
> it's not archiving anything. It seems like it's reading my OST file and
> putting (or leaking) something in memory. I have no idea what it's doing.
>
> I am desperate. I need help. My laptop is unbelievably awesome, but
> without
> Oulook, my productivity is crippled and Outlook web Access is just not
> good
> enough for all-day use.
>
> If you need me to run any kind of test or need more information, please
> let
> me know and I'll provide additional details.
>
> Many thanks for your help.
>
> Nick Landry, MVP
> Visual Developer - Device Application Development
> Principal Architect - Infusion Development, NYC

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
needs to contact Cyberlink and Dell and tell them to drop this from the setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at the
very least. I am speaking there and will often hang out at the Windows Mobile
area. If you're in Orlando, please, stop by so I can thank you in person. I
have wasted so many hours with this.

Thanks!

Nick

"Roady [MVP]" wrote:

> If the Dell machine came with the tool OutlookAddin (by Cyberlink)
> pre-installed uninstall it. Also ceck all your other add-ins and if your
> virus scanner integrates with Outlook disable this integration and try
> again.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
>
> "Nick Landry" <Nick (E-Mail Removed)> wrote in message
> news:EC20C194-E623-4029-8778-(E-Mail Removed)...
> >I have a severe performance problem with Outlook 2007 on Vista Ultimate
> >where
> > Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
> > the
> > process memory, which starts at around 18 MB, keeps climbing endlessly
> > over
> > time. The highest I have seen before stopping Outlook was over 900 MB of
> > RAM
> > for the Outlook.exe process.
> >
> > So here is what I did to get there:
> >
> > - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
> > installed. This is one of the most powerful laptops in the world, it
> > should
> > *not* have any performance problems. Everything else runs with stellar
> > speed.
> > - I upgraded to Vista Ultimate using my MSDN Premium subscription.
> > - I installed Office Ultimate 2007, including Outlook.
> > - I used the *exact* same configuration settings for my company's Exchange
> > server as I had in Outlook 2007 on my other Windows XP laptop, which did
> > not
> > have any performance problems other than being a 3+ year old laptop.
> > - I use cached Exchange mode since I have several computers. Not using
> > cached mode is not an option.
> > - I have a fairly large local OST file, about 2.7 GB in size, but it was
> > not
> > a problem on my other laptop and home compute, and still isn't.
> > - I have run Windows Update and everything is up-to-date.
> >
> > The behavior I get:
> > - I launch Outlook. I have tried this both on my internal company network
> > when connected to the domain, or from the outside using Exchange over
> > HTTP.
> > Same behavior.
> > - The initial Outlook process is about 18 MB in size.
> > - Outlook is almost non responsive since it automatically starts consuming
> > 90-100% of the CPU core it runs on. If I click something, it takes about
> > 2-4
> > seconds for anything to happen since there is a short pulse where the CPU
> > usage dips by about 10% every few seconds.
> > - I have had instances where Oulook was crashed and it had to check the
> > OST
> > file for corruption, but even after the check was complete, or if there
> > was
> > no check because Oulook exited properly, I get the same behavior.
> > - When I monitor the process using the task manager, I see that the
> > process
> > memory is slowly climbing. And it does not stop. I have seen it go as high
> > as
> > over 900 MB in size.
> > I keep receiving emails normally, but of course, with so little CPU,
> > getting
> > access to them takes time.
> > - Outlook is not reporting any messages anywhere like "receiving mails",
> > or
> > "archiving messages", or anything like that. From a UI point of view, it
> > is
> > doing nothing.
> > - I can close Outlook (with the usual 2-4 seconds responsiveness delay),
> > but
> > the longer I wait, the longer it takes for the process to eventually get
> > completely unloaded.
> >
> > Here is what I have observed and tried:
> > - As I said, all updates in Windows Update have been installed
> > successfully.
> > - I also installed the Outlook update from April 13 2007 from KB article
> > 933493, which is supposed to address performance problems with large
> > OST/PST
> > files. it did not fix anything.
> > - I tried working offline to see if it was a networking issue. No change.
> > - I disabled indexing on the Exchange mailbox. No change.
> > - Last night, I severly reduced the number of emails by archiving all of
> > 2006 from my Inbox into a separate PST file. We're talking about 8000
> > emails
> > that were removed here. I used my WinXP laptop to do the transfer since
> > Outlook was just too slow on my new Vista laptop to do the move. Still the
> > same problem, although I have noticed that my OST file is still big at 2.7
> > GB.
> > - I used the SysInternals Process Monitor to check the Outlook.exe
> > process.
> > What I noticed is there are over 15 instances of mso.dll running, and
> > these
> > are the ones that seem to receive the CPU cycles the most.
> > - Using Process Monitor, I checked the file operations being performed
> > since
> > my Hard drive would pretty much always be in use while Outlook is running.
> > There were massive "Read" entries on my OST file, and no writes, which
> > means
> > it's not archiving anything. It seems like it's reading my OST file and
> > putting (or leaking) something in memory. I have no idea what it's doing.
> >
> > I am desperate. I need help. My laptop is unbelievably awesome, but
> > without
> > Oulook, my productivity is crippled and Outlook web Access is just not
> > good
> > enough for all-day use.
> >
> > If you need me to run any kind of test or need more information, please
> > let
> > me know and I'll provide additional details.
> >
> > Many thanks for your help.
> >
> > Nick Landry, MVP
> > Visual Developer - Device Application Development
> > Principal Architect - Infusion Development, NYC
>

You're welcome!

It is good that you mentioned the brand of your machine but basically
everybody who mentions that they have a brand new machine and a really slow
or crashing Outlook are Dell buyers ;-)

I believe it is a function of MediaDirect. The info page immidiately shows
why this issue is exclusive to Dell;
http://www.dell.com/content/topics/s...ia_direct_jump

I won't be in Orlando next week (not really practical as I live in Holland)
but will the offer stand till the next MVP summit? ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

"Nick Landry" <(E-Mail Removed)> wrote in message
news:F74727B4-2C78-4239-8D4A-(E-Mail Removed)...
> You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
> OutlookAddIn, removed it, and now Outlook runs super smoothly with less
> than
> 22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
> needs to contact Cyberlink and Dell and tell them to drop this from the
> setup.
>
> Anyways, will you be at TechEd next week? If so, I owe you a drink at the
> very least. I am speaking there and will often hang out at the Windows
> Mobile
> area. If you're in Orlando, please, stop by so I can thank you in person.
> I
> have wasted so many hours with this.
>
> Thanks!
>
> Nick
>
> "Roady [MVP]" wrote:
>
>> If the Dell machine came with the tool OutlookAddin (by Cyberlink)
>> pre-installed uninstall it. Also ceck all your other add-ins and if your
>> virus scanner integrates with Outlook disable this integration and try
>> again.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>>
>> "Nick Landry" <Nick (E-Mail Removed)> wrote in message
>> news:EC20C194-E623-4029-8778-(E-Mail Removed)...
>> >I have a severe performance problem with Outlook 2007 on Vista Ultimate
>> >where
>> > Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo)
>> > and
>> > the
>> > process memory, which starts at around 18 MB, keeps climbing endlessly
>> > over
>> > time. The highest I have seen before stopping Outlook was over 900 MB
>> > of
>> > RAM
>> > for the Outlook.exe process.
>> >
>> > So here is what I did to get there:
>> >
>> > - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
>> > installed. This is one of the most powerful laptops in the world, it
>> > should
>> > *not* have any performance problems. Everything else runs with stellar
>> > speed.
>> > - I upgraded to Vista Ultimate using my MSDN Premium subscription.
>> > - I installed Office Ultimate 2007, including Outlook.
>> > - I used the *exact* same configuration settings for my company's
>> > Exchange
>> > server as I had in Outlook 2007 on my other Windows XP laptop, which
>> > did
>> > not
>> > have any performance problems other than being a 3+ year old laptop.
>> > - I use cached Exchange mode since I have several computers. Not using
>> > cached mode is not an option.
>> > - I have a fairly large local OST file, about 2.7 GB in size, but it
>> > was
>> > not
>> > a problem on my other laptop and home compute, and still isn't.
>> > - I have run Windows Update and everything is up-to-date.
>> >
>> > The behavior I get:
>> > - I launch Outlook. I have tried this both on my internal company
>> > network
>> > when connected to the domain, or from the outside using Exchange over
>> > HTTP.
>> > Same behavior.
>> > - The initial Outlook process is about 18 MB in size.
>> > - Outlook is almost non responsive since it automatically starts
>> > consuming
>> > 90-100% of the CPU core it runs on. If I click something, it takes
>> > about
>> > 2-4
>> > seconds for anything to happen since there is a short pulse where the
>> > CPU
>> > usage dips by about 10% every few seconds.
>> > - I have had instances where Oulook was crashed and it had to check the
>> > OST
>> > file for corruption, but even after the check was complete, or if there
>> > was
>> > no check because Oulook exited properly, I get the same behavior.
>> > - When I monitor the process using the task manager, I see that the
>> > process
>> > memory is slowly climbing. And it does not stop. I have seen it go as
>> > high
>> > as
>> > over 900 MB in size.
>> > I keep receiving emails normally, but of course, with so little CPU,
>> > getting
>> > access to them takes time.
>> > - Outlook is not reporting any messages anywhere like "receiving
>> > mails",
>> > or
>> > "archiving messages", or anything like that. From a UI point of view,
>> > it
>> > is
>> > doing nothing.
>> > - I can close Outlook (with the usual 2-4 seconds responsiveness
>> > delay),
>> > but
>> > the longer I wait, the longer it takes for the process to eventually
>> > get
>> > completely unloaded.
>> >
>> > Here is what I have observed and tried:
>> > - As I said, all updates in Windows Update have been installed
>> > successfully.
>> > - I also installed the Outlook update from April 13 2007 from KB
>> > article
>> > 933493, which is supposed to address performance problems with large
>> > OST/PST
>> > files. it did not fix anything.
>> > - I tried working offline to see if it was a networking issue. No
>> > change.
>> > - I disabled indexing on the Exchange mailbox. No change.
>> > - Last night, I severly reduced the number of emails by archiving all
>> > of
>> > 2006 from my Inbox into a separate PST file. We're talking about 8000
>> > emails
>> > that were removed here. I used my WinXP laptop to do the transfer since
>> > Outlook was just too slow on my new Vista laptop to do the move. Still
>> > the
>> > same problem, although I have noticed that my OST file is still big at
>> > 2.7
>> > GB.
>> > - I used the SysInternals Process Monitor to check the Outlook.exe
>> > process.
>> > What I noticed is there are over 15 instances of mso.dll running, and
>> > these
>> > are the ones that seem to receive the CPU cycles the most.
>> > - Using Process Monitor, I checked the file operations being performed
>> > since
>> > my Hard drive would pretty much always be in use while Outlook is
>> > running.
>> > There were massive "Read" entries on my OST file, and no writes, which
>> > means
>> > it's not archiving anything. It seems like it's reading my OST file and
>> > putting (or leaking) something in memory. I have no idea what it's
>> > doing.
>> >
>> > I am desperate. I need help. My laptop is unbelievably awesome, but
>> > without
>> > Oulook, my productivity is crippled and Outlook web Access is just not
>> > good
>> > enough for all-day use.
>> >
>> > If you need me to run any kind of test or need more information, please
>> > let
>> > me know and I'll provide additional details.
>> >
>> > Many thanks for your help.
>> >
>> > Nick Landry, MVP
>> > Visual Developer - Device Application Development
>> > Principal Architect - Infusion Development, NYC
>>

You bet! I travel to speak at a lot of shows, so let me know when you come
over to our side of the pond. See you at the next summit!

Cheers,
Nick

"Roady [MVP]" wrote:

> You're welcome!
>
> It is good that you mentioned the brand of your machine but basically
> everybody who mentions that they have a brand new machine and a really slow
> or crashing Outlook are Dell buyers ;-)
>
> I believe it is a function of MediaDirect. The info page immidiately shows
> why this issue is exclusive to Dell;
> http://www.dell.com/content/topics/s...ia_direct_jump
>
> I won't be in Orlando next week (not really practical as I live in Holland)
> but will the offer stand till the next MVP summit? ;-)
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
>
> "Nick Landry" <(E-Mail Removed)> wrote in message
> news:F74727B4-2C78-4239-8D4A-(E-Mail Removed)...
> > You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
> > OutlookAddIn, removed it, and now Outlook runs super smoothly with less
> > than
> > 22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
> > needs to contact Cyberlink and Dell and tell them to drop this from the
> > setup.
> >
> > Anyways, will you be at TechEd next week? If so, I owe you a drink at the
> > very least. I am speaking there and will often hang out at the Windows
> > Mobile
> > area. If you're in Orlando, please, stop by so I can thank you in person.
> > I
> > have wasted so many hours with this.
> >
> > Thanks!
> >
> > Nick
> >
> > "Roady [MVP]" wrote:
> >
> >> If the Dell machine came with the tool OutlookAddin (by Cyberlink)
> >> pre-installed uninstall it. Also ceck all your other add-ins and if your
> >> virus scanner integrates with Outlook disable this integration and try
> >> again.
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> -----
> >>
> >> "Nick Landry" <Nick (E-Mail Removed)> wrote in message
> >> news:EC20C194-E623-4029-8778-(E-Mail Removed)...
> >> >I have a severe performance problem with Outlook 2007 on Vista Ultimate
> >> >where
> >> > Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo)
> >> > and
> >> > the
> >> > process memory, which starts at around 18 MB, keeps climbing endlessly
> >> > over
> >> > time. The highest I have seen before stopping Outlook was over 900 MB
> >> > of
> >> > RAM
> >> > for the Outlook.exe process.
> >> >
> >> > So here is what I did to get there:
> >> >
> >> > - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
> >> > installed. This is one of the most powerful laptops in the world, it
> >> > should
> >> > *not* have any performance problems. Everything else runs with stellar
> >> > speed.
> >> > - I upgraded to Vista Ultimate using my MSDN Premium subscription.
> >> > - I installed Office Ultimate 2007, including Outlook.
> >> > - I used the *exact* same configuration settings for my company's
> >> > Exchange
> >> > server as I had in Outlook 2007 on my other Windows XP laptop, which
> >> > did
> >> > not
> >> > have any performance problems other than being a 3+ year old laptop.
> >> > - I use cached Exchange mode since I have several computers. Not using
> >> > cached mode is not an option.
> >> > - I have a fairly large local OST file, about 2.7 GB in size, but it
> >> > was
> >> > not
> >> > a problem on my other laptop and home compute, and still isn't.
> >> > - I have run Windows Update and everything is up-to-date.
> >> >
> >> > The behavior I get:
> >> > - I launch Outlook. I have tried this both on my internal company
> >> > network
> >> > when connected to the domain, or from the outside using Exchange over
> >> > HTTP.
> >> > Same behavior.
> >> > - The initial Outlook process is about 18 MB in size.
> >> > - Outlook is almost non responsive since it automatically starts
> >> > consuming
> >> > 90-100% of the CPU core it runs on. If I click something, it takes
> >> > about
> >> > 2-4
> >> > seconds for anything to happen since there is a short pulse where the
> >> > CPU
> >> > usage dips by about 10% every few seconds.
> >> > - I have had instances where Oulook was crashed and it had to check the
> >> > OST
> >> > file for corruption, but even after the check was complete, or if there
> >> > was
> >> > no check because Oulook exited properly, I get the same behavior.
> >> > - When I monitor the process using the task manager, I see that the
> >> > process
> >> > memory is slowly climbing. And it does not stop. I have seen it go as
> >> > high
> >> > as
> >> > over 900 MB in size.
> >> > I keep receiving emails normally, but of course, with so little CPU,
> >> > getting
> >> > access to them takes time.
> >> > - Outlook is not reporting any messages anywhere like "receiving
> >> > mails",
> >> > or
> >> > "archiving messages", or anything like that. From a UI point of view,
> >> > it
> >> > is
> >> > doing nothing.
> >> > - I can close Outlook (with the usual 2-4 seconds responsiveness
> >> > delay),
> >> > but
> >> > the longer I wait, the longer it takes for the process to eventually
> >> > get
> >> > completely unloaded.
> >> >
> >> > Here is what I have observed and tried:
> >> > - As I said, all updates in Windows Update have been installed
> >> > successfully.
> >> > - I also installed the Outlook update from April 13 2007 from KB
> >> > article
> >> > 933493, which is supposed to address performance problems with large
> >> > OST/PST
> >> > files. it did not fix anything.
> >> > - I tried working offline to see if it was a networking issue. No
> >> > change.
> >> > - I disabled indexing on the Exchange mailbox. No change.
> >> > - Last night, I severly reduced the number of emails by archiving all
> >> > of
> >> > 2006 from my Inbox into a separate PST file. We're talking about 8000
> >> > emails
> >> > that were removed here. I used my WinXP laptop to do the transfer since
> >> > Outlook was just too slow on my new Vista laptop to do the move. Still
> >> > the
> >> > same problem, although I have noticed that my OST file is still big at
> >> > 2.7
> >> > GB.
> >> > - I used the SysInternals Process Monitor to check the Outlook.exe
> >> > process.
> >> > What I noticed is there are over 15 instances of mso.dll running, and
> >> > these
> >> > are the ones that seem to receive the CPU cycles the most.
> >> > - Using Process Monitor, I checked the file operations being performed
> >> > since
> >> > my Hard drive would pretty much always be in use while Outlook is
> >> > running.
> >> > There were massive "Read" entries on my OST file, and no writes, which
> >> > means
> >> > it's not archiving anything. It seems like it's reading my OST file and
> >> > putting (or leaking) something in memory. I have no idea what it's
> >> > doing.
> >> >
> >> > I am desperate. I need help. My laptop is unbelievably awesome, but
> >> > without
> >> > Oulook, my productivity is crippled and Outlook web Access is just not
> >> > good
> >> > enough for all-day use.
> >> >
> >> > If you need me to run any kind of test or need more information, please
> >> > let
> >> > me know and I'll provide additional details.
> >> >
> >> > Many thanks for your help.
> >> >
> >> > Nick Landry, MVP
> >> > Visual Developer - Device Application Development
> >> > Principal Architect - Infusion Development, NYC
> >>
>

Sure and don't be a stranger when you are on this side! ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

"Nick Landry" <(E-Mail Removed)> wrote in message
news:49D1A6AC-E484-4DC4-B8B3-(E-Mail Removed)...
> You bet! I travel to speak at a lot of shows, so let me know when you come
> over to our side of the pond. See you at the next summit!
>
> Cheers,
> Nick
>
> "Roady [MVP]" wrote:
>
>> You're welcome!
>>
>> It is good that you mentioned the brand of your machine but basically
>> everybody who mentions that they have a brand new machine and a really
>> slow
>> or crashing Outlook are Dell buyers ;-)
>>
>> I believe it is a function of MediaDirect. The info page immidiately
>> shows
>> why this issue is exclusive to Dell;
>> http://www.dell.com/content/topics/s...ia_direct_jump
>>
>> I won't be in Orlando next week (not really practical as I live in
>> Holland)
>> but will the offer stand till the next MVP summit? ;-)
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>>
>> "Nick Landry" <(E-Mail Removed)> wrote in message
>> news:F74727B4-2C78-4239-8D4A-(E-Mail Removed)...
>> > You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
>> > OutlookAddIn, removed it, and now Outlook runs super smoothly with less
>> > than
>> > 22MB of RAM. What the hell does this AddIn try to do???? Microsoft
>> > really
>> > needs to contact Cyberlink and Dell and tell them to drop this from the
>> > setup.
>> >
>> > Anyways, will you be at TechEd next week? If so, I owe you a drink at
>> > the
>> > very least. I am speaking there and will often hang out at the Windows
>> > Mobile
>> > area. If you're in Orlando, please, stop by so I can thank you in
>> > person.
>> > I
>> > have wasted so many hours with this.
>> >
>> > Thanks!
>> >
>> > Nick
>> >
>> > "Roady [MVP]" wrote:
>> >
>> >> If the Dell machine came with the tool OutlookAddin (by Cyberlink)
>> >> pre-installed uninstall it. Also ceck all your other add-ins and if
>> >> your
>> >> virus scanner integrates with Outlook disable this integration and try
>> >> again.
>> >>
>> >> --
>> >> Robert Sparnaaij [MVP-Outlook]
>> >> Coauthor, Configuring Microsoft Outlook 2003
>> >> http://www.howto-outlook.com/
>> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>
>> >> -----
>> >>
>> >> "Nick Landry" <Nick (E-Mail Removed)> wrote in message
>> >> news:EC20C194-E623-4029-8778-(E-Mail Removed)...
>> >> >I have a severe performance problem with Outlook 2007 on Vista
>> >> >Ultimate
>> >> >where
>> >> > Outlook consumes 90-100% of the CPU (fortunately I have a Core 2
>> >> > Duo)
>> >> > and
>> >> > the
>> >> > process memory, which starts at around 18 MB, keeps climbing
>> >> > endlessly
>> >> > over
>> >> > time. The highest I have seen before stopping Outlook was over 900
>> >> > MB
>> >> > of
>> >> > RAM
>> >> > for the Outlook.exe process.
>> >> >
>> >> > So here is what I did to get there:
>> >> >
>> >> > - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
>> >> > installed. This is one of the most powerful laptops in the world, it
>> >> > should
>> >> > *not* have any performance problems. Everything else runs with
>> >> > stellar
>> >> > speed.
>> >> > - I upgraded to Vista Ultimate using my MSDN Premium subscription.
>> >> > - I installed Office Ultimate 2007, including Outlook.
>> >> > - I used the *exact* same configuration settings for my company's
>> >> > Exchange
>> >> > server as I had in Outlook 2007 on my other Windows XP laptop, which
>> >> > did
>> >> > not
>> >> > have any performance problems other than being a 3+ year old laptop.
>> >> > - I use cached Exchange mode since I have several computers. Not
>> >> > using
>> >> > cached mode is not an option.
>> >> > - I have a fairly large local OST file, about 2.7 GB in size, but it
>> >> > was
>> >> > not
>> >> > a problem on my other laptop and home compute, and still isn't.
>> >> > - I have run Windows Update and everything is up-to-date.
>> >> >
>> >> > The behavior I get:
>> >> > - I launch Outlook. I have tried this both on my internal company
>> >> > network
>> >> > when connected to the domain, or from the outside using Exchange
>> >> > over
>> >> > HTTP.
>> >> > Same behavior.
>> >> > - The initial Outlook process is about 18 MB in size.
>> >> > - Outlook is almost non responsive since it automatically starts
>> >> > consuming
>> >> > 90-100% of the CPU core it runs on. If I click something, it takes
>> >> > about
>> >> > 2-4
>> >> > seconds for anything to happen since there is a short pulse where
>> >> > the
>> >> > CPU
>> >> > usage dips by about 10% every few seconds.
>> >> > - I have had instances where Oulook was crashed and it had to check
>> >> > the
>> >> > OST
>> >> > file for corruption, but even after the check was complete, or if
>> >> > there
>> >> > was
>> >> > no check because Oulook exited properly, I get the same behavior.
>> >> > - When I monitor the process using the task manager, I see that the
>> >> > process
>> >> > memory is slowly climbing. And it does not stop. I have seen it go
>> >> > as
>> >> > high
>> >> > as
>> >> > over 900 MB in size.
>> >> > I keep receiving emails normally, but of course, with so little CPU,
>> >> > getting
>> >> > access to them takes time.
>> >> > - Outlook is not reporting any messages anywhere like "receiving
>> >> > mails",
>> >> > or
>> >> > "archiving messages", or anything like that. From a UI point of
>> >> > view,
>> >> > it
>> >> > is
>> >> > doing nothing.
>> >> > - I can close Outlook (with the usual 2-4 seconds responsiveness
>> >> > delay),
>> >> > but
>> >> > the longer I wait, the longer it takes for the process to eventually
>> >> > get
>> >> > completely unloaded.
>> >> >
>> >> > Here is what I have observed and tried:
>> >> > - As I said, all updates in Windows Update have been installed
>> >> > successfully.
>> >> > - I also installed the Outlook update from April 13 2007 from KB
>> >> > article
>> >> > 933493, which is supposed to address performance problems with large
>> >> > OST/PST
>> >> > files. it did not fix anything.
>> >> > - I tried working offline to see if it was a networking issue. No
>> >> > change.
>> >> > - I disabled indexing on the Exchange mailbox. No change.
>> >> > - Last night, I severly reduced the number of emails by archiving
>> >> > all
>> >> > of
>> >> > 2006 from my Inbox into a separate PST file. We're talking about
>> >> > 8000
>> >> > emails
>> >> > that were removed here. I used my WinXP laptop to do the transfer
>> >> > since
>> >> > Outlook was just too slow on my new Vista laptop to do the move.
>> >> > Still
>> >> > the
>> >> > same problem, although I have noticed that my OST file is still big
>> >> > at
>> >> > 2.7
>> >> > GB.
>> >> > - I used the SysInternals Process Monitor to check the Outlook.exe
>> >> > process.
>> >> > What I noticed is there are over 15 instances of mso.dll running,
>> >> > and
>> >> > these
>> >> > are the ones that seem to receive the CPU cycles the most.
>> >> > - Using Process Monitor, I checked the file operations being
>> >> > performed
>> >> > since
>> >> > my Hard drive would pretty much always be in use while Outlook is
>> >> > running.
>> >> > There were massive "Read" entries on my OST file, and no writes,
>> >> > which
>> >> > means
>> >> > it's not archiving anything. It seems like it's reading my OST file
>> >> > and
>> >> > putting (or leaking) something in memory. I have no idea what it's
>> >> > doing.
>> >> >
>> >> > I am desperate. I need help. My laptop is unbelievably awesome, but
>> >> > without
>> >> > Oulook, my productivity is crippled and Outlook web Access is just
>> >> > not
>> >> > good
>> >> > enough for all-day use.
>> >> >
>> >> > If you need me to run any kind of test or need more information,
>> >> > please
>> >> > let
>> >> > me know and I'll provide additional details.
>> >> >
>> >> > Many thanks for your help.
>> >> >
>> >> > Nick Landry, MVP
>> >> > Visual Developer - Device Application Development
>> >> > Principal Architect - Infusion Development, NYC
>> >>
>>

> >>http://www.dell.com/content/topics/s...ia_direct_jump

The link doesn't work but that doesn't matter.

> >> >> If the Dell machine came with the tool OutlookAddin (by Cyberlink)
> >> >> pre-installed uninstall it.

Fantastic! If I had been a religious man I would have said
"Halleluja".

Talk about saviour

/Michael

Nick,

Thanks for this advice. I had the same problem on a similar (somewhat
lower-spec) Dell machine, and having uninstalled the Cyberlink add-in the CPU
usage is down from 40-50% to under 5% - much more acceptable! I also
deselected some other add-ins following this - iTunes, Google, seems almost
everything I have installed sets up an OL add-in!

Regards,
Ian B

"Nick Landry" wrote:

> I have a severe performance problem with Outlook 2007 on Vista Ultimate where
> Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and the
> process memory, which starts at around 18 MB, keeps climbing endlessly over
> time. The highest I have seen before stopping Outlook was over 900 MB of RAM
> for the Outlook.exe process.
>
> So here is what I did to get there:
>
> - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
> installed. This is one of the most powerful laptops in the world, it should
> *not* have any performance problems. Everything else runs with stellar speed.
> - I upgraded to Vista Ultimate using my MSDN Premium subscription.
> - I installed Office Ultimate 2007, including Outlook.
> - I used the *exact* same configuration settings for my company's Exchange
> server as I had in Outlook 2007 on my other Windows XP laptop, which did not
> have any performance problems other than being a 3+ year old laptop.
> - I use cached Exchange mode since I have several computers. Not using
> cached mode is not an option.
> - I have a fairly large local OST file, about 2.7 GB in size, but it was not
> a problem on my other laptop and home compute, and still isn't.
> - I have run Windows Update and everything is up-to-date.
>
> The behavior I get:
> - I launch Outlook. I have tried this both on my internal company network
> when connected to the domain, or from the outside using Exchange over HTTP.
> Same behavior.
> - The initial Outlook process is about 18 MB in size.
> - Outlook is almost non responsive since it automatically starts consuming
> 90-100% of the CPU core it runs on. If I click something, it takes about 2-4
> seconds for anything to happen since there is a short pulse where the CPU
> usage dips by about 10% every few seconds.
> - I have had instances where Oulook was crashed and it had to check the OST
> file for corruption, but even after the check was complete, or if there was
> no check because Oulook exited properly, I get the same behavior.
> - When I monitor the process using the task manager, I see that the process
> memory is slowly climbing. And it does not stop. I have seen it go as high as
> over 900 MB in size.
> I keep receiving emails normally, but of course, with so little CPU, getting
> access to them takes time.
> - Outlook is not reporting any messages anywhere like "receiving mails", or
> "archiving messages", or anything like that. From a UI point of view, it is
> doing nothing.
> - I can close Outlook (with the usual 2-4 seconds responsiveness delay), but
> the longer I wait, the longer it takes for the process to eventually get
> completely unloaded.
>
> Here is what I have observed and tried:
> - As I said, all updates in Windows Update have been installed successfully.
> - I also installed the Outlook update from April 13 2007 from KB article
> 933493, which is supposed to address performance problems with large OST/PST
> files. it did not fix anything.
> - I tried working offline to see if it was a networking issue. No change.
> - I disabled indexing on the Exchange mailbox. No change.
> - Last night, I severly reduced the number of emails by archiving all of
> 2006 from my Inbox into a separate PST file. We're talking about 8000 emails
> that were removed here. I used my WinXP laptop to do the transfer since
> Outlook was just too slow on my new Vista laptop to do the move. Still the
> same problem, although I have noticed that my OST file is still big at 2.7 GB.
> - I used the SysInternals Process Monitor to check the Outlook.exe process.
> What I noticed is there are over 15 instances of mso.dll running, and these
> are the ones that seem to receive the CPU cycles the most.
> - Using Process Monitor, I checked the file operations being performed since
> my Hard drive would pretty much always be in use while Outlook is running.
> There were massive "Read" entries on my OST file, and no writes, which means
> it's not archiving anything. It seems like it's reading my OST file and
> putting (or leaking) something in memory. I have no idea what it's doing.
>
> I am desperate. I need help. My laptop is unbelievably awesome, but without
> Oulook, my productivity is crippled and Outlook web Access is just not good
> enough for all-day use.
>
> If you need me to run any kind of test or need more information, please let
> me know and I'll provide additional details.
>
> Many thanks for your help.
>
> Nick Landry, MVP
> Visual Developer - Device Application Development
> Principal Architect - Infusion Development, NYC

Apologies, that should be Robert ('Roady') the thanks should be directed to!

"IanB" wrote:

> Nick,
>
> Thanks for this advice. I had the same problem on a similar (somewhat
> lower-spec) Dell machine, and having uninstalled the Cyberlink add-in the CPU
> usage is down from 40-50% to under 5% - much more acceptable! I also
> deselected some other add-ins following this - iTunes, Google, seems almost
> everything I have installed sets up an OL add-in!
>
> Regards,
> Ian B
>
> "Nick Landry" wrote:
>
> > I have a severe performance problem with Outlook 2007 on Vista Ultimate where
> > Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and the
> > process memory, which starts at around 18 MB, keeps climbing endlessly over
> > time. The highest I have seen before stopping Outlook was over 900 MB of RAM
> > for the Outlook.exe process.
> >
> > So here is what I did to get there:
> >
> > - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
> > installed. This is one of the most powerful laptops in the world, it should
> > *not* have any performance problems. Everything else runs with stellar speed.
> > - I upgraded to Vista Ultimate using my MSDN Premium subscription.
> > - I installed Office Ultimate 2007, including Outlook.
> > - I used the *exact* same configuration settings for my company's Exchange
> > server as I had in Outlook 2007 on my other Windows XP laptop, which did not
> > have any performance problems other than being a 3+ year old laptop.
> > - I use cached Exchange mode since I have several computers. Not using
> > cached mode is not an option.
> > - I have a fairly large local OST file, about 2.7 GB in size, but it was not
> > a problem on my other laptop and home compute, and still isn't.
> > - I have run Windows Update and everything is up-to-date.
> >
> > The behavior I get:
> > - I launch Outlook. I have tried this both on my internal company network
> > when connected to the domain, or from the outside using Exchange over HTTP.
> > Same behavior.
> > - The initial Outlook process is about 18 MB in size.
> > - Outlook is almost non responsive since it automatically starts consuming
> > 90-100% of the CPU core it runs on. If I click something, it takes about 2-4
> > seconds for anything to happen since there is a short pulse where the CPU
> > usage dips by about 10% every few seconds.
> > - I have had instances where Oulook was crashed and it had to check the OST
> > file for corruption, but even after the check was complete, or if there was
> > no check because Oulook exited properly, I get the same behavior.
> > - When I monitor the process using the task manager, I see that the process
> > memory is slowly climbing. And it does not stop. I have seen it go as high as
> > over 900 MB in size.
> > I keep receiving emails normally, but of course, with so little CPU, getting
> > access to them takes time.
> > - Outlook is not reporting any messages anywhere like "receiving mails", or
> > "archiving messages", or anything like that. From a UI point of view, it is
> > doing nothing.
> > - I can close Outlook (with the usual 2-4 seconds responsiveness delay), but
> > the longer I wait, the longer it takes for the process to eventually get
> > completely unloaded.
> >
> > Here is what I have observed and tried:
> > - As I said, all updates in Windows Update have been installed successfully.
> > - I also installed the Outlook update from April 13 2007 from KB article
> > 933493, which is supposed to address performance problems with large OST/PST
> > files. it did not fix anything.
> > - I tried working offline to see if it was a networking issue. No change.
> > - I disabled indexing on the Exchange mailbox. No change.
> > - Last night, I severly reduced the number of emails by archiving all of
> > 2006 from my Inbox into a separate PST file. We're talking about 8000 emails
> > that were removed here. I used my WinXP laptop to do the transfer since
> > Outlook was just too slow on my new Vista laptop to do the move. Still the
> > same problem, although I have noticed that my OST file is still big at 2.7 GB.
> > - I used the SysInternals Process Monitor to check the Outlook.exe process.
> > What I noticed is there are over 15 instances of mso.dll running, and these
> > are the ones that seem to receive the CPU cycles the most.
> > - Using Process Monitor, I checked the file operations being performed since
> > my Hard drive would pretty much always be in use while Outlook is running.
> > There were massive "Read" entries on my OST file, and no writes, which means
> > it's not archiving anything. It seems like it's reading my OST file and
> > putting (or leaking) something in memory. I have no idea what it's doing.
> >
> > I am desperate. I need help. My laptop is unbelievably awesome, but without
> > Oulook, my productivity is crippled and Outlook web Access is just not good
> > enough for all-day use.
> >
> > If you need me to run any kind of test or need more information, please let
> > me know and I'll provide additional details.
> >
> > Many thanks for your help.
> >
> > Nick Landry, MVP
> > Visual Developer - Device Application Development
> > Principal Architect - Infusion Development, NYC

I have been having the same problem so this has been very helpful. I would
like to try this fix tonight but I have a very basic question. How do I go
about finding and removing this OutlookAddIn?

Regards

Paul

"Nick Landry" wrote:

> You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
> OutlookAddIn, removed it, and now Outlook runs super smoothly with less than
> 22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
> needs to contact Cyberlink and Dell and tell them to drop this from the setup.
>
> Anyways, will you be at TechEd next week? If so, I owe you a drink at the
> very least. I am speaking there and will often hang out at the Windows Mobile
> area. If you're in Orlando, please, stop by so I can thank you in person. I
> have wasted so many hours with this.
>
> Thanks!
>
> Nick
>
> "Roady [MVP]" wrote:
>
> > If the Dell machine came with the tool OutlookAddin (by Cyberlink)
> > pre-installed uninstall it. Also ceck all your other add-ins and if your
> > virus scanner integrates with Outlook disable this integration and try
> > again.
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > -----
> >
> > "Nick Landry" <Nick (E-Mail Removed)> wrote in message
> > news:EC20C194-E623-4029-8778-(E-Mail Removed)...
> > >I have a severe performance problem with Outlook 2007 on Vista Ultimate
> > >where
> > > Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
> > > the
> > > process memory, which starts at around 18 MB, keeps climbing endlessly
> > > over
> > > time. The highest I have seen before stopping Outlook was over 900 MB of
> > > RAM
> > > for the Outlook.exe process.
> > >
> > > So here is what I did to get there:
> > >
> > > - I got a new Dell XPS M1710 with Vista Home Premium, and no Office
> > > installed. This is one of the most powerful laptops in the world, it
> > > should
> > > *not* have any performance problems. Everything else runs with stellar
> > > speed.
> > > - I upgraded to Vista Ultimate using my MSDN Premium subscription.
> > > - I installed Office Ultimate 2007, including Outlook.
> > > - I used the *exact* same configuration settings for my company's Exchange
> > > server as I had in Outlook 2007 on my other Windows XP laptop, which did
> > > not
> > > have any performance problems other than being a 3+ year old laptop.
> > > - I use cached Exchange mode since I have several computers. Not using
> > > cached mode is not an option.
> > > - I have a fairly large local OST file, about 2.7 GB in size, but it was
> > > not
> > > a problem on my other laptop and home compute, and still isn't.
> > > - I have run Windows Update and everything is up-to-date.
> > >
> > > The behavior I get:
> > > - I launch Outlook. I have tried this both on my internal company network
> > > when connected to the domain, or from the outside using Exchange over
> > > HTTP.
> > > Same behavior.
> > > - The initial Outlook process is about 18 MB in size.
> > > - Outlook is almost non responsive since it automatically starts consuming
> > > 90-100% of the CPU core it runs on. If I click something, it takes about
> > > 2-4
> > > seconds for anything to happen since there is a short pulse where the CPU
> > > usage dips by about 10% every few seconds.
> > > - I have had instances where Oulook was crashed and it had to check the
> > > OST
> > > file for corruption, but even after the check was complete, or if there
> > > was
> > > no check because Oulook exited properly, I get the same behavior.
> > > - When I monitor the process using the task manager, I see that the
> > > process
> > > memory is slowly climbing. And it does not stop. I have seen it go as high
> > > as
> > > over 900 MB in size.
> > > I keep receiving emails normally, but of course, with so little CPU,
> > > getting
> > > access to them takes time.
> > > - Outlook is not reporting any messages anywhere like "receiving mails",
> > > or
> > > "archiving messages", or anything like that. From a UI point of view, it
> > > is
> > > doing nothing.
> > > - I can close Outlook (with the usual 2-4 seconds responsiveness delay),
> > > but
> > > the longer I wait, the longer it takes for the process to eventually get
> > > completely unloaded.
> > >
> > > Here is what I have observed and tried:
> > > - As I said, all updates in Windows Update have been installed
> > > successfully.
> > > - I also installed the Outlook update from April 13 2007 from KB article
> > > 933493, which is supposed to address performance problems with large
> > > OST/PST
> > > files. it did not fix anything.
> > > - I tried working offline to see if it was a networking issue. No change.
> > > - I disabled indexing on the Exchange mailbox. No change.
> > > - Last night, I severly reduced the number of emails by archiving all of
> > > 2006 from my Inbox into a separate PST file. We're talking about 8000
> > > emails
> > > that were removed here. I used my WinXP laptop to do the transfer since
> > > Outlook was just too slow on my new Vista laptop to do the move. Still the
> > > same problem, although I have noticed that my OST file is still big at 2.7
> > > GB.
> > > - I used the SysInternals Process Monitor to check the Outlook.exe
> > > process.
> > > What I noticed is there are over 15 instances of mso.dll running, and
> > > these
> > > are the ones that seem to receive the CPU cycles the most.
> > > - Using Process Monitor, I checked the file operations being performed
> > > since
> > > my Hard drive would pretty much always be in use while Outlook is running.
> > > There were massive "Read" entries on my OST file, and no writes, which
> > > means
> > > it's not archiving anything. It seems like it's reading my OST file and
> > > putting (or leaking) something in memory. I have no idea what it's doing.
> > >
> > > I am desperate. I need help. My laptop is unbelievably awesome, but
> > > without
> > > Oulook, my productivity is crippled and Outlook web Access is just not
> > > good
> > > enough for all-day use.
> > >
> > > If you need me to run any kind of test or need more information, please
> > > let
> > > me know and I'll provide additional details.
> > >
> > > Many thanks for your help.
> > >
> > > Nick Landry, MVP
> > > Visual Developer - Device Application Development
> > > Principal Architect - Infusion Development, NYC
> >