Exchange 2003, Outlook 2007, xp sp2 pro

Just set up a new system for a user with Outlook 2007. Initially, messages
were visible in all folders. OST also setup. After several synchs, all
previously received email is now not visible. The exchange server manager
shows 1.8GB of email and 38K+ messages. Setting up a profile on other
systems using Outlook 2003 also has the same results. No antiv-virus
installed yet. Have recreated the profile - no change. All windows updates
for Office installed, view is set to messages. When I view the folder sizes
in outlook they show zero or just the few new messages received. New
messages are still showing at this point. The calendar is intact, but
contacts are also not showing. Please help - this is a mailbox for a
critical client. I don't know what else to try.

Thanks very much.

The view is set to messages but are you sure no filters are applied?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



"Diane" <(E-Mail Removed)> wrote in message
news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):

> Exchange 2003, Outlook 2007, xp sp2 pro
>
> Just set up a new system for a user with Outlook 2007. Initially, messages
> were visible in all folders. OST also setup. After several synchs, all
> previously received email is now not visible. The exchange server manager
> shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> systems using Outlook 2003 also has the same results. No antiv-virus
> installed yet. Have recreated the profile - no change. All windows updates
> for Office installed, view is set to messages. When I view the folder sizes
> in outlook they show zero or just the few new messages received. New
> messages are still showing at this point. The calendar is intact, but
> contacts are also not showing. Please help - this is a mailbox for a
> critical client. I don't know what else to try.
>
> Thanks very much.
>
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

Ben - There are no filters applied. Would appreciate any help you can give.

Thanks,

Diane

"Ben M. Schorr - MVP (OneNote)" wrote:

> The view is set to messages but are you sure no filters are applied?
>
> --
> -Ben-
> Ben M. Schorr, MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> http://www.officeforlawyers.com
>
>
>
> "Diane" <(E-Mail Removed)> wrote in message
> news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
>
> > Exchange 2003, Outlook 2007, xp sp2 pro
> >
> > Just set up a new system for a user with Outlook 2007. Initially, messages
> > were visible in all folders. OST also setup. After several synchs, all
> > previously received email is now not visible. The exchange server manager
> > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > systems using Outlook 2003 also has the same results. No antiv-virus
> > installed yet. Have recreated the profile - no change. All windows updates
> > for Office installed, view is set to messages. When I view the folder sizes
> > in outlook they show zero or just the few new messages received. New
> > messages are still showing at this point. The calendar is intact, but
> > contacts are also not showing. Please help - this is a mailbox for a
> > critical client. I don't know what else to try.
> >
> > Thanks very much.
> >
> > No virus found in this incoming message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> 6/13/2008 7:25 PM
>
>
>

At the bottom right corner of Outlook does it show that it's "Connected"
to the Exchange server?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



"Diane" <(E-Mail Removed)> wrote in message
news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):

> Ben - There are no filters applied. Would appreciate any help you can give.
>
> Thanks,
>
> Diane
>
> "Ben M. Schorr - MVP (OneNote)" wrote:
>
>
> > The view is set to messages but are you sure no filters are applied?
> >
> > --
> > -Ben-
> > Ben M. Schorr, MVP
> > Roland Schorr & Tower
> > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> >
> >
> >
> > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> >
>
> > > Exchange 2003, Outlook 2007, xp sp2 pro
> > >
> > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > were visible in all folders. OST also setup. After several synchs, all
> > > previously received email is now not visible. The exchange server manager
> > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > installed yet. Have recreated the profile - no change. All windows updates
> > > for Office installed, view is set to messages. When I view the folder sizes
> > > in outlook they show zero or just the few new messages received. New
> > > messages are still showing at this point. The calendar is intact, but
> > > contacts are also not showing. Please help - this is a mailbox for a
> > > critical client. I don't know what else to try.
> > >
> > > Thanks very much.
> > >
> > > No virus found in this incoming message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> >
>
> > No virus found in this outgoing message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > 6/13/2008 7:25 PM
> >
> >
> >
>
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

Yes, it says "online with Microsoft Exchange".

"Ben M. Schorr - MVP (OneNote)" wrote:

> At the bottom right corner of Outlook does it show that it's "Connected"
> to the Exchange server?
>
> --
> -Ben-
> Ben M. Schorr, MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> http://www.officeforlawyers.com
>
>
>
> "Diane" <(E-Mail Removed)> wrote in message
> news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):
>
> > Ben - There are no filters applied. Would appreciate any help you can give.
> >
> > Thanks,
> >
> > Diane
> >
> > "Ben M. Schorr - MVP (OneNote)" wrote:
> >
> >
> > > The view is set to messages but are you sure no filters are applied?
> > >
> > > --
> > > -Ben-
> > > Ben M. Schorr, MVP
> > > Roland Schorr & Tower
> > > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > >
> > >
> > >
> > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> > >
> >
> > > > Exchange 2003, Outlook 2007, xp sp2 pro
> > > >
> > > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > > were visible in all folders. OST also setup. After several synchs, all
> > > > previously received email is now not visible. The exchange server manager
> > > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > > installed yet. Have recreated the profile - no change. All windows updates
> > > > for Office installed, view is set to messages. When I view the folder sizes
> > > > in outlook they show zero or just the few new messages received. New
> > > > messages are still showing at this point. The calendar is intact, but
> > > > contacts are also not showing. Please help - this is a mailbox for a
> > > > critical client. I don't know what else to try.
> > > >
> > > > Thanks very much.
> > > >
> > > > No virus found in this incoming message.
> > > > Checked by AVG.
> > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > >
> >
> > > No virus found in this outgoing message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > 6/13/2008 7:25 PM
> > >
> > >
> > >
> >
> > No virus found in this incoming message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> 6/13/2008 7:25 PM
>
>
>

Hmmm...if you log into their Exchange mailbox with Outlook Web Access
(OWA) do you see all their mail?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



"Diane" <(E-Mail Removed)> wrote in message
news:23FC22DD-D129-435E-B33D-(E-Mail Removed):

> Yes, it says "online with Microsoft Exchange".
>
> "Ben M. Schorr - MVP (OneNote)" wrote:
>
>
> > At the bottom right corner of Outlook does it show that it's "Connected"
> > to the Exchange server?
> >
> > --
> > -Ben-
> > Ben M. Schorr, MVP
> > Roland Schorr & Tower
> > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> >
> >
> >
> > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):
> >
>
> > > Ben - There are no filters applied. Would appreciate any help you can give.
> > >
> > > Thanks,
> > >
> > > Diane
> > >
> > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > >
> > >
>
> > > > The view is set to messages but are you sure no filters are applied?
> > > >
> > > > --
> > > > -Ben-
> > > > Ben M. Schorr, MVP
> > > > Roland Schorr & Tower
> > > > HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > >
> > > >
> > > >
> > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> > > >
> > >
>
> > > > > Exchange 2003, Outlook 2007, xp sp2 pro
> > > > >
> > > > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > > > were visible in all folders. OST also setup. After several synchs, all
> > > > > previously received email is now not visible. The exchange server manager
> > > > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > > > installed yet. Have recreated the profile - no change. All windows updates
> > > > > for Office installed, view is set to messages. When I view the folder sizes
> > > > > in outlook they show zero or just the few new messages received. New
> > > > > messages are still showing at this point. The calendar is intact, but
> > > > > contacts are also not showing. Please help - this is a mailbox for a
> > > > > critical client. I don't know what else to try.
> > > > >
> > > > > Thanks very much.
> > > > >
> > > > > No virus found in this incoming message.
> > > > > Checked by AVG.
> > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > >
> > >
>
> > > > No virus found in this outgoing message.
> > > > Checked by AVG.
> > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > 6/13/2008 7:25 PM
> > > >
> > > >
> > > >
> > >
>
> > > No virus found in this incoming message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> >
>
> > No virus found in this outgoing message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > 6/13/2008 7:25 PM
> >
> >
> >
>
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

No email client we have tried can see these messages - OWA or any setup with
Outlook 2003. The stats still show 38,207 messages and 1.8GB in the Exchange
system manager. Also, recover deleted items shows no messages to recover
although there were many originally.

Thanks again,


"Ben M. Schorr - MVP (OneNote)" wrote:

> Hmmm...if you log into their Exchange mailbox with Outlook Web Access
> (OWA) do you see all their mail?
>
> --
> -Ben-
> Ben M. Schorr, MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> http://www.officeforlawyers.com
>
>
>
> "Diane" <(E-Mail Removed)> wrote in message
> news:23FC22DD-D129-435E-B33D-(E-Mail Removed):
>
> > Yes, it says "online with Microsoft Exchange".
> >
> > "Ben M. Schorr - MVP (OneNote)" wrote:
> >
> >
> > > At the bottom right corner of Outlook does it show that it's "Connected"
> > > to the Exchange server?
> > >
> > > --
> > > -Ben-
> > > Ben M. Schorr, MVP
> > > Roland Schorr & Tower
> > > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > >
> > >
> > >
> > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):
> > >
> >
> > > > Ben - There are no filters applied. Would appreciate any help you can give.
> > > >
> > > > Thanks,
> > > >
> > > > Diane
> > > >
> > > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > > >
> > > >
> >
> > > > > The view is set to messages but are you sure no filters are applied?
> > > > >
> > > > > --
> > > > > -Ben-
> > > > > Ben M. Schorr, MVP
> > > > > Roland Schorr & Tower
> > > > > HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > > HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > > >
> > > > >
> > > > >
> > > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> > > > >
> > > >
> >
> > > > > > Exchange 2003, Outlook 2007, xp sp2 pro
> > > > > >
> > > > > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > > > > were visible in all folders. OST also setup. After several synchs, all
> > > > > > previously received email is now not visible. The exchange server manager
> > > > > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > > > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > > > > installed yet. Have recreated the profile - no change. All windows updates
> > > > > > for Office installed, view is set to messages. When I view the folder sizes
> > > > > > in outlook they show zero or just the few new messages received. New
> > > > > > messages are still showing at this point. The calendar is intact, but
> > > > > > contacts are also not showing. Please help - this is a mailbox for a
> > > > > > critical client. I don't know what else to try.
> > > > > >
> > > > > > Thanks very much.
> > > > > >
> > > > > > No virus found in this incoming message.
> > > > > > Checked by AVG.
> > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > > >
> > > >
> >
> > > > > No virus found in this outgoing message.
> > > > > Checked by AVG.
> > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > > 6/13/2008 7:25 PM
> > > > >
> > > > >
> > > > >
> > > >
> >
> > > > No virus found in this incoming message.
> > > > Checked by AVG.
> > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > >
> >
> > > No virus found in this outgoing message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > 6/13/2008 7:25 PM
> > >
> > >
> > >
> >
> > No virus found in this incoming message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> 6/13/2008 7:25 PM
>
>
>

Wow. Very odd. New messages are still arriving, though? Anything
unusual in the Event Viewer on the Exchange Server?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



"Diane" <(E-Mail Removed)> wrote in message
news:1EAC219A-8715-437C-9368-(E-Mail Removed):

> No email client we have tried can see these messages - OWA or any setup with
> Outlook 2003. The stats still show 38,207 messages and 1.8GB in the Exchange
> system manager. Also, recover deleted items shows no messages to recover
> although there were many originally.
>
> Thanks again,
>
>
> "Ben M. Schorr - MVP (OneNote)" wrote:
>
>
> > Hmmm...if you log into their Exchange mailbox with Outlook Web Access
> > (OWA) do you see all their mail?
> >
> > --
> > -Ben-
> > Ben M. Schorr, MVP
> > Roland Schorr & Tower
> > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> >
> >
> >
> > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > news:23FC22DD-D129-435E-B33D-(E-Mail Removed):
> >
>
> > > Yes, it says "online with Microsoft Exchange".
> > >
> > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > >
> > >
>
> > > > At the bottom right corner of Outlook does it show that it's "Connected"
> > > > to the Exchange server?
> > > >
> > > > --
> > > > -Ben-
> > > > Ben M. Schorr, MVP
> > > > Roland Schorr & Tower
> > > > HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > >
> > > >
> > > >
> > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):
> > > >
> > >
>
> > > > > Ben - There are no filters applied. Would appreciate any help you can give.
> > > > >
> > > > > Thanks,
> > > > >
> > > > > Diane
> > > > >
> > > > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > > > >
> > > > >
> > >
>
> > > > > > The view is set to messages but are you sure no filters are applied?
> > > > > >
> > > > > > --
> > > > > > -Ben-
> > > > > > Ben M. Schorr, MVP
> > > > > > Roland Schorr & Tower
> > > > > > HYPERLINK "HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http"http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > > > HYPERLINK "HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http"http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > > > >
> > > > > >
> > > > > >
> > > > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > > > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> > > > > >
> > > > >
> > >
>
> > > > > > > Exchange 2003, Outlook 2007, xp sp2 pro
> > > > > > >
> > > > > > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > > > > > were visible in all folders. OST also setup. After several synchs, all
> > > > > > > previously received email is now not visible. The exchange server manager
> > > > > > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > > > > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > > > > > installed yet. Have recreated the profile - no change. All windows updates
> > > > > > > for Office installed, view is set to messages. When I view the folder sizes
> > > > > > > in outlook they show zero or just the few new messages received. New
> > > > > > > messages are still showing at this point. The calendar is intact, but
> > > > > > > contacts are also not showing. Please help - this is a mailbox for a
> > > > > > > critical client. I don't know what else to try.
> > > > > > >
> > > > > > > Thanks very much.
> > > > > > >
> > > > > > > No virus found in this incoming message.
> > > > > > > Checked by AVG.
> > > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > > > >
> > > > >
> > >
>
> > > > > > No virus found in this outgoing message.
> > > > > > Checked by AVG.
> > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > > > 6/13/2008 7:25 PM
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > >
>
> > > > > No virus found in this incoming message.
> > > > > Checked by AVG.
> > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > >
> > >
>
> > > > No virus found in this outgoing message.
> > > > Checked by AVG.
> > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > 6/13/2008 7:25 PM
> > > >
> > > >
> > > >
> > >
>
> > > No virus found in this incoming message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> >
>
> > No virus found in this outgoing message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > 6/13/2008 7:25 PM
> >
> >
> >
>
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

Yes, new messages appear to arrive OK. We ran a test - restored a few mail
messages from a backup with option to overwrite messages if they already
existed. The correct messages appeared in the folder. The message count in
ESM also incremented by the appropriate amount.

Could the mailbox be corrupt?? We're at a loss as to what is going on.

Thanks for your continuing thoughts.

Diane

"Ben M. Schorr - MVP (OneNote)" wrote:

> Wow. Very odd. New messages are still arriving, though? Anything
> unusual in the Event Viewer on the Exchange Server?
>
> --
> -Ben-
> Ben M. Schorr, MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> http://www.officeforlawyers.com
>
>
>
> "Diane" <(E-Mail Removed)> wrote in message
> news:1EAC219A-8715-437C-9368-(E-Mail Removed):
>
> > No email client we have tried can see these messages - OWA or any setup with
> > Outlook 2003. The stats still show 38,207 messages and 1.8GB in the Exchange
> > system manager. Also, recover deleted items shows no messages to recover
> > although there were many originally.
> >
> > Thanks again,
> >
> >
> > "Ben M. Schorr - MVP (OneNote)" wrote:
> >
> >
> > > Hmmm...if you log into their Exchange mailbox with Outlook Web Access
> > > (OWA) do you see all their mail?
> > >
> > > --
> > > -Ben-
> > > Ben M. Schorr, MVP
> > > Roland Schorr & Tower
> > > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > >
> > >
> > >
> > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > news:23FC22DD-D129-435E-B33D-(E-Mail Removed):
> > >
> >
> > > > Yes, it says "online with Microsoft Exchange".
> > > >
> > > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > > >
> > > >
> >
> > > > > At the bottom right corner of Outlook does it show that it's "Connected"
> > > > > to the Exchange server?
> > > > >
> > > > > --
> > > > > -Ben-
> > > > > Ben M. Schorr, MVP
> > > > > Roland Schorr & Tower
> > > > > HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > > HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > > >
> > > > >
> > > > >
> > > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > > news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):
> > > > >
> > > >
> >
> > > > > > Ben - There are no filters applied. Would appreciate any help you can give.
> > > > > >
> > > > > > Thanks,
> > > > > >
> > > > > > Diane
> > > > > >
> > > > > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > > > > >
> > > > > >
> > > >
> >
> > > > > > > The view is set to messages but are you sure no filters are applied?
> > > > > > >
> > > > > > > --
> > > > > > > -Ben-
> > > > > > > Ben M. Schorr, MVP
> > > > > > > Roland Schorr & Tower
> > > > > > > HYPERLINK "HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http"http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > > > > HYPERLINK "HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http"http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > > > > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> > > > > > >
> > > > > >
> > > >
> >
> > > > > > > > Exchange 2003, Outlook 2007, xp sp2 pro
> > > > > > > >
> > > > > > > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > > > > > > were visible in all folders. OST also setup. After several synchs, all
> > > > > > > > previously received email is now not visible. The exchange server manager
> > > > > > > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > > > > > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > > > > > > installed yet. Have recreated the profile - no change. All windows updates
> > > > > > > > for Office installed, view is set to messages. When I view the folder sizes
> > > > > > > > in outlook they show zero or just the few new messages received. New
> > > > > > > > messages are still showing at this point. The calendar is intact, but
> > > > > > > > contacts are also not showing. Please help - this is a mailbox for a
> > > > > > > > critical client. I don't know what else to try.
> > > > > > > >
> > > > > > > > Thanks very much.
> > > > > > > >
> > > > > > > > No virus found in this incoming message.
> > > > > > > > Checked by AVG.
> > > > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > > > > >
> > > > > >
> > > >
> >
> > > > > > > No virus found in this outgoing message.
> > > > > > > Checked by AVG.
> > > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > > > > 6/13/2008 7:25 PM
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > >
> >
> > > > > > No virus found in this incoming message.
> > > > > > Checked by AVG.
> > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > > >
> > > >
> >
> > > > > No virus found in this outgoing message.
> > > > > Checked by AVG.
> > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > > 6/13/2008 7:25 PM
> > > > >
> > > > >
> > > > >
> > > >
> >
> > > > No virus found in this incoming message.
> > > > Checked by AVG.
> > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > >
> >
> > > No virus found in this outgoing message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > 6/13/2008 7:25 PM
> > >
> > >
> > >
> >
> > No virus found in this incoming message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> 6/13/2008 7:25 PM
>
>
>

Sorry - forgot to mention - nothing unusual in any event log on the client or
the exchange server.

Diane

"Diane" wrote:

> Yes, new messages appear to arrive OK. We ran a test - restored a few mail
> messages from a backup with option to overwrite messages if they already
> existed. The correct messages appeared in the folder. The message count in
> ESM also incremented by the appropriate amount.
>
> Could the mailbox be corrupt?? We're at a loss as to what is going on.
>
> Thanks for your continuing thoughts.
>
> Diane
>
> "Ben M. Schorr - MVP (OneNote)" wrote:
>
> > Wow. Very odd. New messages are still arriving, though? Anything
> > unusual in the Event Viewer on the Exchange Server?
> >
> > --
> > -Ben-
> > Ben M. Schorr, MVP
> > Roland Schorr & Tower
> > http://www.rolandschorr.com
> > http://www.officeforlawyers.com
> >
> >
> >
> > "Diane" <(E-Mail Removed)> wrote in message
> > news:1EAC219A-8715-437C-9368-(E-Mail Removed):
> >
> > > No email client we have tried can see these messages - OWA or any setup with
> > > Outlook 2003. The stats still show 38,207 messages and 1.8GB in the Exchange
> > > system manager. Also, recover deleted items shows no messages to recover
> > > although there were many originally.
> > >
> > > Thanks again,
> > >
> > >
> > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > >
> > >
> > > > Hmmm...if you log into their Exchange mailbox with Outlook Web Access
> > > > (OWA) do you see all their mail?
> > > >
> > > > --
> > > > -Ben-
> > > > Ben M. Schorr, MVP
> > > > Roland Schorr & Tower
> > > > HYPERLINK "http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > HYPERLINK "http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > >
> > > >
> > > >
> > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > news:23FC22DD-D129-435E-B33D-(E-Mail Removed):
> > > >
> > >
> > > > > Yes, it says "online with Microsoft Exchange".
> > > > >
> > > > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > > > >
> > > > >
> > >
> > > > > > At the bottom right corner of Outlook does it show that it's "Connected"
> > > > > > to the Exchange server?
> > > > > >
> > > > > > --
> > > > > > -Ben-
> > > > > > Ben M. Schorr, MVP
> > > > > > Roland Schorr & Tower
> > > > > > HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > > > HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > > > >
> > > > > >
> > > > > >
> > > > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > > > news:80344C5C-8B2D-491E-A49D-(E-Mail Removed):
> > > > > >
> > > > >
> > >
> > > > > > > Ben - There are no filters applied. Would appreciate any help you can give.
> > > > > > >
> > > > > > > Thanks,
> > > > > > >
> > > > > > > Diane
> > > > > > >
> > > > > > > "Ben M. Schorr - MVP (OneNote)" wrote:
> > > > > > >
> > > > > > >
> > > > >
> > >
> > > > > > > > The view is set to messages but are you sure no filters are applied?
> > > > > > > >
> > > > > > > > --
> > > > > > > > -Ben-
> > > > > > > > Ben M. Schorr, MVP
> > > > > > > > Roland Schorr & Tower
> > > > > > > > HYPERLINK "HYPERLINK "HYPERLINK "http://www.rolandschorr.com"http"http"http://www.rolandschorr.com"http"http://www.rolandschorr.com"http://www.rolandschorr.com
> > > > > > > > HYPERLINK "HYPERLINK "HYPERLINK "http://www.officeforlawyers.com"http"http"http://www.officeforlawyers.com"http"http://www.officeforlawyers.com"http://www.officeforlawyers.com
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > "Diane" <HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"HYPERLINK "mailto(E-Mail Removed)"(E-Mail Removed)> wrote in message
> > > > > > > > news:0AFBDBDD-600A-4DD3-9376-(E-Mail Removed):
> > > > > > > >
> > > > > > >
> > > > >
> > >
> > > > > > > > > Exchange 2003, Outlook 2007, xp sp2 pro
> > > > > > > > >
> > > > > > > > > Just set up a new system for a user with Outlook 2007. Initially, messages
> > > > > > > > > were visible in all folders. OST also setup. After several synchs, all
> > > > > > > > > previously received email is now not visible. The exchange server manager
> > > > > > > > > shows 1.8GB of email and 38K+ messages. Setting up a profile on other
> > > > > > > > > systems using Outlook 2003 also has the same results. No antiv-virus
> > > > > > > > > installed yet. Have recreated the profile - no change. All windows updates
> > > > > > > > > for Office installed, view is set to messages. When I view the folder sizes
> > > > > > > > > in outlook they show zero or just the few new messages received. New
> > > > > > > > > messages are still showing at this point. The calendar is intact, but
> > > > > > > > > contacts are also not showing. Please help - this is a mailbox for a
> > > > > > > > > critical client. I don't know what else to try.
> > > > > > > > >
> > > > > > > > > Thanks very much.
> > > > > > > > >
> > > > > > > > > No virus found in this incoming message.
> > > > > > > > > Checked by AVG.
> > > > > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > > > > > >
> > > > > > >
> > > > >
> > >
> > > > > > > > No virus found in this outgoing message.
> > > > > > > > Checked by AVG.
> > > > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > > > > > 6/13/2008 7:25 PM
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > >
> > >
> > > > > > > No virus found in this incoming message.
> > > > > > > Checked by AVG.
> > > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > > > >
> > > > >
> > >
> > > > > > No virus found in this outgoing message.
> > > > > > Checked by AVG.
> > > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > > > 6/13/2008 7:25 PM
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > >
> > > > > No virus found in this incoming message.
> > > > > Checked by AVG.
> > > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> > > >
> > >
> > > > No virus found in this outgoing message.
> > > > Checked by AVG.
> > > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > > > 6/13/2008 7:25 PM
> > > >
> > > >
> > > >
> > >
> > > No virus found in this incoming message.
> > > Checked by AVG.
> > > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
> >
> > No virus found in this outgoing message.
> > Checked by AVG.
> > Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
> > 6/13/2008 7:25 PM
> >
> >
> >