I have looked through the last 15 days of messages and
tried to execute all of the suggestions that appeared
applicable to the problem, but to no avail. This includes
a recent suggestion by Henri Leboeuf (thank you).

I am experiencing the following problem. I start Internet
Explorer and it goes immediately into "Microsoft Internet
Explorer has encountered a problem and needs to close. We
are sorry for the inconvenience." Then it asks if I want
to send a report and restart. I have sent the report, but
no luck. When it re-starts it cycles back to the same pop-
up window. The "error signature" is:

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName:
shell32.dll
ModVer: 4.72.3812.600 Offset: 00001af2
Exception Information: Code: 0xc0000005, Flags
0x00000000, Record 0x0., Address: 0x0000000066801af2

Module 1 - SHFOLDER.DLL

Things I have tried and checked, but have not worked so
far:
1) Repair (through add/remove programs)
2) Re-install IE 6 SP 1
3) Clean-Boot
4) Setting all IE options I can find to the default
5) Deleted all the cookies and temporary files.
6) Run Ad-Aware (spyware removal)
7) Run MacAfee virus check
8) Run CWShredder
9) Run Spybot
10) Unchecked the "Enable 3rd party browser extensions" in
Tools > Internet Options > Advanced > Browsing
11) Disabled MacAfee, no ad checking process running or
other process running than when it last worked.
12) Read the security tips from
http://mvps.org/winhelp2002/unwanted.htm

Any help would be appreciated. How can I tell what step
in the loading of IE is causing the problem?

Sincerely,

Harold Kimmey

PS. Thank you to Ramesh, Frank Saunders, Henri Leboeuf,
Don Varnau, Alan Edwards

Checking your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

CoolWebSearch Chronicles
http://www.merijn.org/cwschronicles.html

Important! You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even then, they can't catch
everything. When all else fails, HijackThis
(http://www.merijn.org/files/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your files to http://forums.spywareinfo.com/ or the HijackThis Logs forum at
http://forum.aumha.org/ for expert analysis, not here.**

Also update your virus definitions and then run a full system scan. From
now on, do both daily.

[Many anti-spyware sites continue to suffer from a week-long DoS attack.
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page: http://aumha.org/a/parasite.htm.]

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect

Harold Kimmey wrote:
> I have looked through the last 15 days of messages and
> tried to execute all of the suggestions that appeared
> applicable to the problem, but to no avail. This includes
> a recent suggestion by Henri Leboeuf (thank you).
>
> I am experiencing the following problem. I start Internet
> Explorer and it goes immediately into "Microsoft Internet
> Explorer has encountered a problem and needs to close. We
> are sorry for the inconvenience." Then it asks if I want
> to send a report and restart. I have sent the report, but
> no luck. When it re-starts it cycles back to the same pop-
> up window. The "error signature" is:
>
> AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName:
> shell32.dll
> ModVer: 4.72.3812.600 Offset: 00001af2
> Exception Information: Code: 0xc0000005, Flags
> 0x00000000, Record 0x0., Address: 0x0000000066801af2
>
> Module 1 - SHFOLDER.DLL
>
> Things I have tried and checked, but have not worked so
> far:
> 1) Repair (through add/remove programs)
> 2) Re-install IE 6 SP 1
> 3) Clean-Boot
> 4) Setting all IE options I can find to the default
> 5) Deleted all the cookies and temporary files.
> 6) Run Ad-Aware (spyware removal)
> 7) Run MacAfee virus check
> 8) Run CWShredder
> 9) Run Spybot
> 10) Unchecked the "Enable 3rd party browser extensions" in
> Tools > Internet Options > Advanced > Browsing
> 11) Disabled MacAfee, no ad checking process running or
> other process running than when it last worked.
> 12) Read the security tips from
> http://mvps.org/winhelp2002/unwanted.htm
>
> Any help would be appreciated. How can I tell what step
> in the loading of IE is causing the problem?
>
> Sincerely,
>
> Harold Kimmey
>
> PS. Thank you to Ramesh, Frank Saunders, Henri Leboeuf,
> Don Varnau, Alan Edwards

Robear Dyer (PA Bear),

I have done all of the items listed below. What else can
I do to identify the problem?

Harold

>-----Original Message-----
>Checking your system for "hijackware":
>
>Dealing with Hijackware
>http://mvps.org/winhelp2002/unwanted.htm
>http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
>http://aumha.org/a/parasite.htm
>
>CoolWebSearch Chronicles
>http://www.merijn.org/cwschronicles.html
>
>Important! You *must* seek updates for Ad-Aware, Spybot,
etc., before each
>and every use, even "right out of the box". But even
then, they can't catch
>everything. When all else fails, HijackThis
>(http://www.merijn.org/files/hijackthis.zip) is the
preferred tool to use.
>It will help you to both identify and remove any
hijackware/spyware. **Post
>your files to http://forums.spywareinfo.com/ or the
HijackThis Logs forum at
>http://forum.aumha.org/ for expert analysis, not here.**
>
>Also update your virus definitions and then run a full
system scan. From
>now on, do both daily.
>
>[Many anti-spyware sites continue to suffer from a week-
long DoS attack.
>Alternative download pages for Ad-Aware, Spybot,
HijackThis and CWShredder
>may be found on this page:
http://aumha.org/a/parasite.htm.]
>
>So How Did I Get Infected Anyway?
>http://boards.cexx.org/viewtopic.php?t=957
>--
>HTH - Please Reply to This Thread
>
>~Robear Dyer (PA Bear)
>MS MVP-Windows (IE/OE), AH-VSOP
>
>AumHa Forums
>http://forum.mvps.org/
>
>Protect Your PC
>http://www.microsoft.com/security/protect
>
>Harold Kimmey wrote:
>> I have looked through the last 15 days of messages and
>> tried to execute all of the suggestions that appeared
>> applicable to the problem, but to no avail. This
includes
>> a recent suggestion by Henri Leboeuf (thank you).
>>
>> I am experiencing the following problem. I start
Internet
>> Explorer and it goes immediately into "Microsoft
Internet
>> Explorer has encountered a problem and needs to close.
We
>> are sorry for the inconvenience." Then it asks if I
want
>> to send a report and restart. I have sent the report,
but
>> no luck. When it re-starts it cycles back to the same
pop-
>> up window. The "error signature" is:
>>
>> AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName:
>> shell32.dll
>> ModVer: 4.72.3812.600 Offset: 00001af2
>> Exception Information: Code: 0xc0000005, Flags
>> 0x00000000, Record 0x0., Address: 0x0000000066801af2
>>
>> Module 1 - SHFOLDER.DLL
>>
>> Things I have tried and checked, but have not worked so
>> far:
>> 1) Repair (through add/remove programs)
>> 2) Re-install IE 6 SP 1
>> 3) Clean-Boot
>> 4) Setting all IE options I can find to the default
>> 5) Deleted all the cookies and temporary files.
>> 6) Run Ad-Aware (spyware removal)
>> 7) Run MacAfee virus check
>> 8) Run CWShredder
>> 9) Run Spybot
>> 10) Unchecked the "Enable 3rd party browser extensions"
in
>> Tools > Internet Options > Advanced > Browsing
>> 11) Disabled MacAfee, no ad checking process running or
>> other process running than when it last worked.
>> 12) Read the security tips from
>> http://mvps.org/winhelp2002/unwanted.htm
>>
>> Any help would be appreciated. How can I tell what step
>> in the loading of IE is causing the problem?
>>
>> Sincerely,
>>
>> Harold Kimmey
>>
>> PS. Thank you to Ramesh, Frank Saunders, Henri Leboeuf,
>> Don Varnau, Alan Edwards
>
>.
>