I have two computers with Windows Defender installed on both. On the one
computer it runs fine, but on this one it crashes my system hard after about
5 minutes of running while doing a "full scan". It just started doing this in
about the last month or so. I am currently using Version: 1.1.1347.0,
Definition Version: 1.14.1922.8. Any ideas?

Hello MightyMike,

First remove all temporarily junk

Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content, then also go to Start menu and Run
and type (with %)
%temp%
and clear that fºlder. Also go to Start menu and Run and tipe (without %)
temp
and clear that folder.


Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start menu, click Run, type
cleanmgr.exe
in the Open box, and then click OK.
OR
Open Disk Cleanup via Start, Programs, Accessories, System Tººls.


Enable Hidden Files and folder's.

To enable hidden files and folders Go to taskbar, click Start > My Computer.

On the Tools menu, click Folder Options.

On the View tab, uncheck Hide file extensions for known file types.

Make sure that 'Show hidden files and folders' is enabled.

Display the contents of system folders' is checked & 'Hide extentions for
known file types ' is not checked then press ªpply.

You can set this back later by opening the same page and pressing 'restore
defaults' then pressing ªpply,

HOW TO Enable Hidden Files:
http://service1.symantec.com/SUPPORT...02092715262339


Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders;
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm

OR

Try with CCleaner and or HDCleaner for a more thorough cleaning, running in
safe mºde.

Ccleaner - http://www.ccleaner.com
http://www.ccleaner.com/downloadbuilds.asp

Note, When you install Ccleaner, uncheck the Yahoo toolbar option.
Note, in Options, Advanced, uncheck - Only delete files in Windows folders
older than 48 hours.
Note: uncheck Windows Defender in the applications.
Do a scan with all the check marks on.
Open Ccleaner and press "Windows" "Aplications" and Run Cleaner from the
menu choose 'Issues' and then press scan for issues, Repair any fºund.
Run twice Ccleaner, the same as above,until you get “0 bytes to be removed”.

For power users:
http://home.tiscali.de/zdata/hdcleaner_e.htm
Please read for more intructions in Review at MajorGeeks


Run chkdsk /f
for quick scan,
OR
chkdsk /r
for extended scanning

Reboot

http://safety.live.com/site/en-US/default.htm
Look for the broom Clean up, also Tune Up..

To update to:
WD v. 1.1.1593.0
Engine v. 1.1.1804.0
Signature v. 1.14.1922.8

You can repair Windows Defender.
First exit WD,
click the down arrow to the right of the white question mark
in blue circle
and then click Exit Windows Defender;
using Add or Remove Programs in Control Panel.
Click WD and click Change. Click Next,
and then
click Updªte.

If you still have the same message, try this:
First exit WD,
click the down arrow to the right of the white question mark
in blue circle
and then click Exit Windows Defender;
using Add or Remove Programs in Control Panel.
Click WD and click Support Information and click
Repair.

Reboot.


I hope this post is helpful.

Let us know how it works ºut.

Еиçеl
--

"MightyMike" wrote:

> I have two computers with Windows Defender installed on both. On the one
> computer it runs fine, but on this one it crashes my system hard after about
> 5 minutes of running while doing a "full scan". It just started doing this in
> about the last month or so. I am currently using Version: 1.1.1347.0,
> Definition Version: 1.14.1922.8. Any ideas?

This is bad. Don't do that. Do I take it that it doesn't crash on a
quickscan? Have you run a chkdsk on the drive?

--

"MightyMike" <(E-Mail Removed)> wrote in message
news:CC30D691-4010-4408-A9FD-(E-Mail Removed)...
>I have two computers with Windows Defender installed on both. On the one
> computer it runs fine, but on this one it crashes my system hard after
> about
> 5 minutes of running while doing a "full scan". It just started doing this
> in
> about the last month or so. I am currently using Version: 1.1.1347.0,
> Definition Version: 1.14.1922.8. Any ideas?

Black Screen of Death? Maybe shutting down due to thermal conditions?

"MightyMike" wrote:

> I have two computers with Windows Defender installed on both. On the one
> computer it runs fine, but on this one it crashes my system hard after about
> 5 minutes of running while doing a "full scan". It just started doing this in
> about the last month or so. I am currently using Version: 1.1.1347.0,
> Definition Version: 1.14.1922.8. Any ideas?

Yes, you are correct. It seems to run fine doing a "quick scan". I just ran
another "full scan" and the system crashed again after reading about 45,000
files. No I don't have a thermal problem. I have an alert for that.

"Bill Sanderson MVP" wrote:

> This is bad. Don't do that. Do I take it that it doesn't crash on a
> quickscan? Have you run a chkdsk on the drive?
>
> --
>
> "MightyMike" <(E-Mail Removed)> wrote in message
> news:CC30D691-4010-4408-A9FD-(E-Mail Removed)...
> >I have two computers with Windows Defender installed on both. On the one
> > computer it runs fine, but on this one it crashes my system hard after
> > about
> > 5 minutes of running while doing a "full scan". It just started doing this
> > in
> > about the last month or so. I am currently using Version: 1.1.1347.0,
> > Definition Version: 1.14.1922.8. Any ideas?
>
>
>

Forgot to write. Yes I have ran Chkdsk recently and all is okay.

"Bill Sanderson MVP" wrote:

> This is bad. Don't do that. Do I take it that it doesn't crash on a
> quickscan? Have you run a chkdsk on the drive?
>
> --
>
> "MightyMike" <(E-Mail Removed)> wrote in message
> news:CC30D691-4010-4408-A9FD-(E-Mail Removed)...
> >I have two computers with Windows Defender installed on both. On the one
> > computer it runs fine, but on this one it crashes my system hard after
> > about
> > 5 minutes of running while doing a "full scan". It just started doing this
> > in
> > about the last month or so. I am currently using Version: 1.1.1347.0,
> > Definition Version: 1.14.1922.8. Any ideas?
>
>
>

Have you looked at the event log? anything recorded around the crashes?

I have seen at least one previous posted issue like this--as I recall it,
the content of a particular file apparently caused this behavior--i.e. there
was no file system problem (chkdsk), and removal of the offending file --or
maybe just moving or re-writing the file--stopped the crash.

What I can't recall is how that poster spotted what file was involved. This
is something that I sure would like to get a replication on--if it really is
file content, this is a nasty bug--but the last poster didn't convince
me--or maybe it is file content combined with some other variable......(i.e.
I'd sure like to get a copy of a file which has this effect on a Defender
scan--but as I recall, I did that with the last user who reported this, and
it didn't do it on my system.)

--

"MightyMike" <(E-Mail Removed)> wrote in message
news:E71FC445-049D-4B4E-B7E8-(E-Mail Removed)...
> Forgot to write. Yes I have ran Chkdsk recently and all is okay.
>
> "Bill Sanderson MVP" wrote:
>
>> This is bad. Don't do that. Do I take it that it doesn't crash on a
>> quickscan? Have you run a chkdsk on the drive?
>>
>> --
>>
>> "MightyMike" <(E-Mail Removed)> wrote in message
>> news:CC30D691-4010-4408-A9FD-(E-Mail Removed)...
>> >I have two computers with Windows Defender installed on both. On the one
>> > computer it runs fine, but on this one it crashes my system hard after
>> > about
>> > 5 minutes of running while doing a "full scan". It just started doing
>> > this
>> > in
>> > about the last month or so. I am currently using Version: 1.1.1347.0,
>> > Definition Version: 1.14.1922.8. Any ideas?
>>
>>
>>

Hi MM,

>I am currently using Version: 1.1.1347.0,
>Definition Version: 1.14.1922.8. Any ideas?

My sugesstion maybe long. but is a safe way to update to WD 1.1.1593.0,
maybe with this new version, the problem go away.

Have you try to update?
--

"Engel" wrote:

> Hello MightyMike,
>
> First remove all temporarily junk
>
> Open a Internet window and go to Internet Options, Delete Cookies and Temp
> Files and included all offline content, then also go to Start menu and Run
> and type (with %)
> %temp%
> and clear that fºlder. Also go to Start menu and Run and tipe (without %)
> temp
> and clear that folder.
>
>
> Run the Disk Cleanup tººl
> To start the Disk Cleanup tool, click Start menu, click Run, type
> cleanmgr.exe
> in the Open box, and then click OK.
> OR
> Open Disk Cleanup via Start, Programs, Accessories, System Tººls.
>
>
> Enable Hidden Files and folder's.
>
> To enable hidden files and folders Go to taskbar, click Start > My Computer.
>
> On the Tools menu, click Folder Options.
>
> On the View tab, uncheck Hide file extensions for known file types.
>
> Make sure that 'Show hidden files and folders' is enabled.
>
> Display the contents of system folders' is checked & 'Hide extentions for
> known file types ' is not checked then press ªpply.
>
> You can set this back later by opening the same page and pressing 'restore
> defaults' then pressing ªpply,
>
> HOW TO Enable Hidden Files:
> http://service1.symantec.com/SUPPORT...02092715262339
>
>
> Empty your IE cache and your other temporary file folders, eg: c:\temp,
> c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
> path to your temp folder will change depending on your name) - sometimes
> programmes can be hidden in there - watch out for mysterious *.exe files or
> *.dll files in those fºlders;
> and c:\Documents and Settings\username\local settings\Temporary Internet
> Files\Content.IE5 and delete all the files in those directories and
> subdirectºries).
> http://www.mvps.org/winhelp2002/delcache.htm
>
> OR
>
> Try with CCleaner and or HDCleaner for a more thorough cleaning, running in
> safe mºde.
>
> Ccleaner - http://www.ccleaner.com
> http://www.ccleaner.com/downloadbuilds.asp
>
> Note, When you install Ccleaner, uncheck the Yahoo toolbar option.
> Note, in Options, Advanced, uncheck - Only delete files in Windows folders
> older than 48 hours.
> Note: uncheck Windows Defender in the applications.
> Do a scan with all the check marks on.
> Open Ccleaner and press "Windows" "Aplications" and Run Cleaner from the
> menu choose 'Issues' and then press scan for issues, Repair any fºund.
> Run twice Ccleaner, the same as above,until you get “0 bytes to be removed”.
>
> For power users:
> http://home.tiscali.de/zdata/hdcleaner_e.htm
> Please read for more intructions in Review at MajorGeeks
>
>
> Run chkdsk /f
> for quick scan,
> OR
> chkdsk /r
> for extended scanning
>
> Reboot
>
> http://safety.live.com/site/en-US/default.htm
> Look for the broom Clean up, also Tune Up..
>
> To update to:
> WD v. 1.1.1593.0
> Engine v. 1.1.1804.0
> Signature v. 1.14.1922.8
>
> You can repair Windows Defender.
> First exit WD,
> click the down arrow to the right of the white question mark
> in blue circle
> and then click Exit Windows Defender;
> using Add or Remove Programs in Control Panel.
> Click WD and click Change. Click Next,
> and then
> click Updªte.
>
> If you still have the same message, try this:
> First exit WD,
> click the down arrow to the right of the white question mark
> in blue circle
> and then click Exit Windows Defender;
> using Add or Remove Programs in Control Panel.
> Click WD and click Support Information and click
> Repair.
>
> Reboot.
>
>
> I hope this post is helpful.
>
> Let us know how it works ºut.
>
> Еиçеl
> --
>
> "MightyMike" wrote:
>
> > I have two computers with Windows Defender installed on both. On the one
> > computer it runs fine, but on this one it crashes my system hard after about
> > 5 minutes of running while doing a "full scan". It just started doing this in
> > about the last month or so. I am currently using Version: 1.1.1347.0,
> > Definition Version: 1.14.1922.8. Any ideas?

Thanks all for responding. I don't know. Apparently this thing is a Random
problem. I have run it three times now in the last two days and it hasn't
crashed in Full Scan. I looked at the logs, but didn't see anything unusal
except it showing the re-booting process. But I really don't know what to
look for. It has downloaded and installed a few updates since the last crash,
so maybe somehow this had corrected the problem. Guess I'll just wait and see
what happens!
Thanks all!

"Bill Sanderson MVP" wrote:

> Have you looked at the event log? anything recorded around the crashes?
>
> I have seen at least one previous posted issue like this--as I recall it,
> the content of a particular file apparently caused this behavior--i.e. there
> was no file system problem (chkdsk), and removal of the offending file --or
> maybe just moving or re-writing the file--stopped the crash.
>
> What I can't recall is how that poster spotted what file was involved. This
> is something that I sure would like to get a replication on--if it really is
> file content, this is a nasty bug--but the last poster didn't convince
> me--or maybe it is file content combined with some other variable......(i.e.
> I'd sure like to get a copy of a file which has this effect on a Defender
> scan--but as I recall, I did that with the last user who reported this, and
> it didn't do it on my system.)
>
> --
>
> "MightyMike" <(E-Mail Removed)> wrote in message
> news:E71FC445-049D-4B4E-B7E8-(E-Mail Removed)...
> > Forgot to write. Yes I have ran Chkdsk recently and all is okay.
> >
> > "Bill Sanderson MVP" wrote:
> >
> >> This is bad. Don't do that. Do I take it that it doesn't crash on a
> >> quickscan? Have you run a chkdsk on the drive?
> >>
> >> --
> >>
> >> "MightyMike" <(E-Mail Removed)> wrote in message
> >> news:CC30D691-4010-4408-A9FD-(E-Mail Removed)...
> >> >I have two computers with Windows Defender installed on both. On the one
> >> > computer it runs fine, but on this one it crashes my system hard after
> >> > about
> >> > 5 minutes of running while doing a "full scan". It just started doing
> >> > this
> >> > in
> >> > about the last month or so. I am currently using Version: 1.1.1347.0,
> >> > Definition Version: 1.14.1922.8. Any ideas?
> >>
> >>
> >>
>
>
>

Thanks--if the system has time to record it, there can be crash information
in a log record--I don't recall what they look like, but it would be right
next to the startup entries in the system log. However--sounds like in your
case it isn't there.

This is definitely something you'd want not to happen, so if you spot
anything you can see that seems to correlate, post it.

Thanks for posting the issue--this helps--even if it's just to give some
stats about how often this is happening.

--

"MightyMike" <(E-Mail Removed)> wrote in message
news:7462C22A-78A6-4FC9-9BF8-(E-Mail Removed)...
> Thanks all for responding. I don't know. Apparently this thing is a Random
> problem. I have run it three times now in the last two days and it hasn't
> crashed in Full Scan. I looked at the logs, but didn't see anything unusal
> except it showing the re-booting process. But I really don't know what to
> look for. It has downloaded and installed a few updates since the last
> crash,
> so maybe somehow this had corrected the problem. Guess I'll just wait and
> see
> what happens!
> Thanks all!
>
> "Bill Sanderson MVP" wrote:
>
>> Have you looked at the event log? anything recorded around the crashes?
>>
>> I have seen at least one previous posted issue like this--as I recall it,
>> the content of a particular file apparently caused this behavior--i.e.
>> there
>> was no file system problem (chkdsk), and removal of the offending
>> file --or
>> maybe just moving or re-writing the file--stopped the crash.
>>
>> What I can't recall is how that poster spotted what file was involved.
>> This
>> is something that I sure would like to get a replication on--if it really
>> is
>> file content, this is a nasty bug--but the last poster didn't convince
>> me--or maybe it is file content combined with some other
>> variable......(i.e.
>> I'd sure like to get a copy of a file which has this effect on a Defender
>> scan--but as I recall, I did that with the last user who reported this,
>> and
>> it didn't do it on my system.)
>>
>> --
>>
>> "MightyMike" <(E-Mail Removed)> wrote in message
>> news:E71FC445-049D-4B4E-B7E8-(E-Mail Removed)...
>> > Forgot to write. Yes I have ran Chkdsk recently and all is okay.
>> >
>> > "Bill Sanderson MVP" wrote:
>> >
>> >> This is bad. Don't do that. Do I take it that it doesn't crash on a
>> >> quickscan? Have you run a chkdsk on the drive?
>> >>
>> >> --
>> >>
>> >> "MightyMike" <(E-Mail Removed)> wrote in message
>> >> news:CC30D691-4010-4408-A9FD-(E-Mail Removed)...
>> >> >I have two computers with Windows Defender installed on both. On the
>> >> >one
>> >> > computer it runs fine, but on this one it crashes my system hard
>> >> > after
>> >> > about
>> >> > 5 minutes of running while doing a "full scan". It just started
>> >> > doing
>> >> > this
>> >> > in
>> >> > about the last month or so. I am currently using Version:
>> >> > 1.1.1347.0,
>> >> > Definition Version: 1.14.1922.8. Any ideas?
>> >>
>> >>
>> >>
>>
>>
>>