My Antispyware constantly crashes and restarts itself
whenever I bring up Internet Explorer or any of the MS
Office applications. This causes multiple bulleyes to
appear in the system tray until I "mouse over" them. At
that point, all but one disappears.

Is there anyway to enable detailed logging in Antispyware
to find out what is crashing it in hopes of getting the
issue fixed? This happened on my last PC and the new one
that I built with all new hardware and a fresh XP load.

I run Windows XP with all the latest service packs and
patches. I also have Office 2003 loaded.

Thanks for any guidance you can provide.

Chris

That's pretty interesting-- this happens to most users with Tablet PC's, but
if you've just rebuilt a machine, it probably isn't a tablet.

Are you running VNC as a host?

What's in common, in terms of either unusual hardware drivers, or software,
between the pre-rebuild and the rebuilt machine?

This is seen with some frequency--perhaps a few times a week here?--but not
frequently enough that I see it as a big issue. It is very likely to be
something that will naturally go away as part of the transition to beta2.
And, I'm certain that the developers have seen the Tablet variation and the
VNC variation and understand those.

It'd be nice for you if we could pin it down on your system, though, rather
than just say "wait for beta2."

Consider using MSCONFIG and triaging through various services and startup
items?

Start by using MSCONFIG's diagnostic startup, and add things in gradually?

I've not analyzed the risks of doing this with a third-party
firewall--probably experiment best conducted with the Internet unplugged.

--

"ChrisR" <(E-Mail Removed)> wrote in message
news:005601c5a45f$5b5b0fb0$(E-Mail Removed)...
> My Antispyware constantly crashes and restarts itself
> whenever I bring up Internet Explorer or any of the MS
> Office applications. This causes multiple bulleyes to
> appear in the system tray until I "mouse over" them. At
> that point, all but one disappears.
>
> Is there anyway to enable detailed logging in Antispyware
> to find out what is crashing it in hopes of getting the
> issue fixed? This happened on my last PC and the new one
> that I built with all new hardware and a fresh XP load.
>
> I run Windows XP with all the latest service packs and
> patches. I also have Office 2003 loaded.
>
> Thanks for any guidance you can provide.
>
> Chris

"ChrisR" <(E-Mail Removed)> wrote in message
news:005601c5a45f$5b5b0fb0$(E-Mail Removed)
> My Antispyware constantly crashes and restarts itself
> whenever I bring up Internet Explorer or any of the MS
> Office applications. This causes multiple bulleyes to
> appear in the system tray until I "mouse over" them. At
> that point, all but one disappears.
>
> Is there anyway to enable detailed logging in Antispyware
> to find out what is crashing it in hopes of getting the
> issue fixed? This happened on my last PC and the new one
> that I built with all new hardware and a fresh XP load.
>
> I run Windows XP with all the latest service packs and
> patches. I also have Office 2003 loaded.
>
> Thanks for any guidance you can provide.
>
> Chris

It happens to me sometimes on my tablet with SP2 and Office 2003 (loess
Outlook). I haven't figured it out. Some days it happens a lot. Today it
hasn't happened at all.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

There's a thread in General with a tablet user, who ties this issue on his
machine, into use of voice commands.
--

"Frank Saunders, MS-MVP, IE/OE" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> "ChrisR" <(E-Mail Removed)> wrote in message
> news:005601c5a45f$5b5b0fb0$(E-Mail Removed)
>> My Antispyware constantly crashes and restarts itself
>> whenever I bring up Internet Explorer or any of the MS
>> Office applications. This causes multiple bulleyes to
>> appear in the system tray until I "mouse over" them. At
>> that point, all but one disappears.
>>
>> Is there anyway to enable detailed logging in Antispyware
>> to find out what is crashing it in hopes of getting the
>> issue fixed? This happened on my last PC and the new one
>> that I built with all new hardware and a fresh XP load.
>>
>> I run Windows XP with all the latest service packs and
>> patches. I also have Office 2003 loaded.
>>
>> Thanks for any guidance you can provide.
>>
>> Chris
>
> It happens to me sometimes on my tablet with SP2 and Office 2003 (loess
> Outlook). I haven't figured it out. Some days it happens a lot. Today
> it hasn't happened at all.
>
> --
> Frank Saunders, MS-MVP, IE/OE
> Please respond in Newsgroup. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com/security/protect/
>
>
>

"Bill Sanderson" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)
> There's a thread in General with a tablet user, who ties this issue
> on his machine, into use of voice commands.

Yep, as I think back I think that's right.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Yes, I am actually running VNC as a host. However, when
I stop that process it makes no difference.

The software on both my current machine and the prior one
are almost identical, so I think it is certainly software.

I did the MSCONFIG thing and seem to pin it down to a
service that runs when I use my Digital Persona
fingerprint recognition device/software. If I uninstall
that software, it does not occur, but of course I can't
use the device then. I have brought this up to the
Digital Persona tech support (who makes the fingerprint
device for Microsoft), but they are unable to reproduce
the problem. Without some more specific logs that tell
precisely why MSAS is crashing (to send to tech support),
I am forced to not use my fingerprint reader as the
protection from Antispyware is paramount.

I'm just afraid that Beta 2 may not solve the issue and
that I may be back to square one.

Any predictions as to when Beta 2 might be available?

Thanks,
Chris

>-----Original Message-----
>That's pretty interesting-- this happens to most users
with Tablet PC's, but
>if you've just rebuilt a machine, it probably isn't a
tablet.
>
>Are you running VNC as a host?
>
>What's in common, in terms of either unusual hardware
drivers, or software,
>between the pre-rebuild and the rebuilt machine?
>
>This is seen with some frequency--perhaps a few times a
week here?--but not
>frequently enough that I see it as a big issue. It is
very likely to be
>something that will naturally go away as part of the
transition to beta2.
>And, I'm certain that the developers have seen the
Tablet variation and the
>VNC variation and understand those.
>
>It'd be nice for you if we could pin it down on your
system, though, rather
>than just say "wait for beta2."
>
>Consider using MSCONFIG and triaging through various
services and startup
>items?
>
>Start by using MSCONFIG's diagnostic startup, and add
things in gradually?
>
>I've not analyzed the risks of doing this with a third-
party
>firewall--probably experiment best conducted with the
Internet unplugged.
>
>--
>
>"ChrisR" <(E-Mail Removed)> wrote in
message
>news:005601c5a45f$5b5b0fb0$(E-Mail Removed)...
>> My Antispyware constantly crashes and restarts itself
>> whenever I bring up Internet Explorer or any of the MS
>> Office applications. This causes multiple bulleyes to
>> appear in the system tray until I "mouse over" them.
At
>> that point, all but one disappears.
>>
>> Is there anyway to enable detailed logging in
Antispyware
>> to find out what is crashing it in hopes of getting the
>> issue fixed? This happened on my last PC and the new
one
>> that I built with all new hardware and a fresh XP load.
>>
>> I run Windows XP with all the latest service packs and
>> patches. I also have Office 2003 loaded.
>>
>> Thanks for any guidance you can provide.
>>
>> Chris
>
>
>.
>

Beta 2 is out in 4 months.
>-----Original Message-----
>Yes, I am actually running VNC as a host. However, when
>I stop that process it makes no difference.
>
>The software on both my current machine and the prior one
>are almost identical, so I think it is certainly software.
>
>I did the MSCONFIG thing and seem to pin it down to a
>service that runs when I use my Digital Persona
>fingerprint recognition device/software. If I uninstall
>that software, it does not occur, but of course I can't
>use the device then. I have brought this up to the
>Digital Persona tech support (who makes the fingerprint
>device for Microsoft), but they are unable to reproduce
>the problem. Without some more specific logs that tell
>precisely why MSAS is crashing (to send to tech support),
>I am forced to not use my fingerprint reader as the
>protection from Antispyware is paramount.
>
>I'm just afraid that Beta 2 may not solve the issue and
>that I may be back to square one.
>
>Any predictions as to when Beta 2 might be available?
>
>Thanks,
>Chris
>
>>-----Original Message-----
>>That's pretty interesting-- this happens to most users
>with Tablet PC's, but
>>if you've just rebuilt a machine, it probably isn't a
>tablet.
>>
>>Are you running VNC as a host?
>>
>>What's in common, in terms of either unusual hardware
>drivers, or software,
>>between the pre-rebuild and the rebuilt machine?
>>
>>This is seen with some frequency--perhaps a few times a
>week here?--but not
>>frequently enough that I see it as a big issue. It is
>very likely to be
>>something that will naturally go away as part of the
>transition to beta2.
>>And, I'm certain that the developers have seen the
>Tablet variation and the
>>VNC variation and understand those.
>>
>>It'd be nice for you if we could pin it down on your
>system, though, rather
>>than just say "wait for beta2."
>>
>>Consider using MSCONFIG and triaging through various
>services and startup
>>items?
>>
>>Start by using MSCONFIG's diagnostic startup, and add
>things in gradually?
>>
>>I've not analyzed the risks of doing this with a third-
>party
>>firewall--probably experiment best conducted with the
>Internet unplugged.
>>
>>--
>>
>>"ChrisR" <(E-Mail Removed)> wrote in
>message
>>news:005601c5a45f$5b5b0fb0$(E-Mail Removed)...
>>> My Antispyware constantly crashes and restarts itself
>>> whenever I bring up Internet Explorer or any of the MS
>>> Office applications. This causes multiple bulleyes to
>>> appear in the system tray until I "mouse over" them.
>At
>>> that point, all but one disappears.
>>>
>>> Is there anyway to enable detailed logging in
>Antispyware
>>> to find out what is crashing it in hopes of getting the
>>> issue fixed? This happened on my last PC and the new
>one
>>> that I built with all new hardware and a fresh XP load.
>>>
>>> I run Windows XP with all the latest service packs and
>>> patches. I also have Office 2003 loaded.
>>>
>>> Thanks for any guidance you can provide.
>>>
>>> Chris
>>
>>
>>.
>>
>.
>

Monitor is right--they've said beta2 will be available "this year."

That's useful information about the specific app. There may be more to it
than just that app and Microsoft Antispyware, but I'll make sure this
information gets passed on.

--

<(E-Mail Removed)> wrote in message
news:02c901c5a528$2ceb9a40$(E-Mail Removed)...
> Yes, I am actually running VNC as a host. However, when
> I stop that process it makes no difference.
>
> The software on both my current machine and the prior one
> are almost identical, so I think it is certainly software.
>
> I did the MSCONFIG thing and seem to pin it down to a
> service that runs when I use my Digital Persona
> fingerprint recognition device/software. If I uninstall
> that software, it does not occur, but of course I can't
> use the device then. I have brought this up to the
> Digital Persona tech support (who makes the fingerprint
> device for Microsoft), but they are unable to reproduce
> the problem. Without some more specific logs that tell
> precisely why MSAS is crashing (to send to tech support),
> I am forced to not use my fingerprint reader as the
> protection from Antispyware is paramount.
>
> I'm just afraid that Beta 2 may not solve the issue and
> that I may be back to square one.
>
> Any predictions as to when Beta 2 might be available?
>
> Thanks,
> Chris
>
>>-----Original Message-----
>>That's pretty interesting-- this happens to most users
> with Tablet PC's, but
>>if you've just rebuilt a machine, it probably isn't a
> tablet.
>>
>>Are you running VNC as a host?
>>
>>What's in common, in terms of either unusual hardware
> drivers, or software,
>>between the pre-rebuild and the rebuilt machine?
>>
>>This is seen with some frequency--perhaps a few times a
> week here?--but not
>>frequently enough that I see it as a big issue. It is
> very likely to be
>>something that will naturally go away as part of the
> transition to beta2.
>>And, I'm certain that the developers have seen the
> Tablet variation and the
>>VNC variation and understand those.
>>
>>It'd be nice for you if we could pin it down on your
> system, though, rather
>>than just say "wait for beta2."
>>
>>Consider using MSCONFIG and triaging through various
> services and startup
>>items?
>>
>>Start by using MSCONFIG's diagnostic startup, and add
> things in gradually?
>>
>>I've not analyzed the risks of doing this with a third-
> party
>>firewall--probably experiment best conducted with the
> Internet unplugged.
>>
>>--
>>
>>"ChrisR" <(E-Mail Removed)> wrote in
> message
>>news:005601c5a45f$5b5b0fb0$(E-Mail Removed)...
>>> My Antispyware constantly crashes and restarts itself
>>> whenever I bring up Internet Explorer or any of the MS
>>> Office applications. This causes multiple bulleyes to
>>> appear in the system tray until I "mouse over" them.
> At
>>> that point, all but one disappears.
>>>
>>> Is there anyway to enable detailed logging in
> Antispyware
>>> to find out what is crashing it in hopes of getting the
>>> issue fixed? This happened on my last PC and the new
> one
>>> that I built with all new hardware and a fresh XP load.
>>>
>>> I run Windows XP with all the latest service packs and
>>> patches. I also have Office 2003 loaded.
>>>
>>> Thanks for any guidance you can provide.
>>>
>>> Chris
>>
>>
>>.
>>

Thanks again for doing the work to determine which driver was at fault.
I've passed this on, which should lessen the chances of this issue remaining
when beta2 appears.

I hope you'll test this out when beta2 does appear, and let us know either
way.

--

<(E-Mail Removed)> wrote in message
news:02c901c5a528$2ceb9a40$(E-Mail Removed)...
> Yes, I am actually running VNC as a host. However, when
> I stop that process it makes no difference.
>
> The software on both my current machine and the prior one
> are almost identical, so I think it is certainly software.
>
> I did the MSCONFIG thing and seem to pin it down to a
> service that runs when I use my Digital Persona
> fingerprint recognition device/software. If I uninstall
> that software, it does not occur, but of course I can't
> use the device then. I have brought this up to the
> Digital Persona tech support (who makes the fingerprint
> device for Microsoft), but they are unable to reproduce
> the problem. Without some more specific logs that tell
> precisely why MSAS is crashing (to send to tech support),
> I am forced to not use my fingerprint reader as the
> protection from Antispyware is paramount.
>
> I'm just afraid that Beta 2 may not solve the issue and
> that I may be back to square one.
>
> Any predictions as to when Beta 2 might be available?
>
> Thanks,
> Chris
>
>>-----Original Message-----
>>That's pretty interesting-- this happens to most users
> with Tablet PC's, but
>>if you've just rebuilt a machine, it probably isn't a
> tablet.
>>
>>Are you running VNC as a host?
>>
>>What's in common, in terms of either unusual hardware
> drivers, or software,
>>between the pre-rebuild and the rebuilt machine?
>>
>>This is seen with some frequency--perhaps a few times a
> week here?--but not
>>frequently enough that I see it as a big issue. It is
> very likely to be
>>something that will naturally go away as part of the
> transition to beta2.
>>And, I'm certain that the developers have seen the
> Tablet variation and the
>>VNC variation and understand those.
>>
>>It'd be nice for you if we could pin it down on your
> system, though, rather
>>than just say "wait for beta2."
>>
>>Consider using MSCONFIG and triaging through various
> services and startup
>>items?
>>
>>Start by using MSCONFIG's diagnostic startup, and add
> things in gradually?
>>
>>I've not analyzed the risks of doing this with a third-
> party
>>firewall--probably experiment best conducted with the
> Internet unplugged.
>>
>>--
>>
>>"ChrisR" <(E-Mail Removed)> wrote in
> message
>>news:005601c5a45f$5b5b0fb0$(E-Mail Removed)...
>>> My Antispyware constantly crashes and restarts itself
>>> whenever I bring up Internet Explorer or any of the MS
>>> Office applications. This causes multiple bulleyes to
>>> appear in the system tray until I "mouse over" them.
> At
>>> that point, all but one disappears.
>>>
>>> Is there anyway to enable detailed logging in
> Antispyware
>>> to find out what is crashing it in hopes of getting the
>>> issue fixed? This happened on my last PC and the new
> one
>>> that I built with all new hardware and a fresh XP load.
>>>
>>> I run Windows XP with all the latest service packs and
>>> patches. I also have Office 2003 loaded.
>>>
>>> Thanks for any guidance you can provide.
>>>
>>> Chris
>>
>>
>>.
>>

Bill - I appreciate your help.

I actually posted this issue about 3-4 months ago on in
this same group but didn't really get any help. If you
have a way to search for another post by "ChrisR", it has
a more details about the problem that I am seeing
(including the exact process name).

I figured that since I couldn't get any response directly
to the Digital Persona issue that I'd try for some kind of
method of logging for MSAS to try to troubleshoot it
myself.

Thanks again for hopefully getting this to the right folks.

Chris
>-----Original Message-----
>Thanks again for doing the work to determine which driver
was at fault.
>I've passed this on, which should lessen the chances of
this issue remaining
>when beta2 appears.
>
>I hope you'll test this out when beta2 does appear, and
let us know either
>way.
>
>--
>
><(E-Mail Removed)> wrote in message
>news:02c901c5a528$2ceb9a40$(E-Mail Removed)...
>> Yes, I am actually running VNC as a host. However, when
>> I stop that process it makes no difference.
>>
>> The software on both my current machine and the prior
one
>> are almost identical, so I think it is certainly
software.
>>
>> I did the MSCONFIG thing and seem to pin it down to a
>> service that runs when I use my Digital Persona
>> fingerprint recognition device/software. If I uninstall
>> that software, it does not occur, but of course I can't
>> use the device then. I have brought this up to the
>> Digital Persona tech support (who makes the fingerprint
>> device for Microsoft), but they are unable to reproduce
>> the problem. Without some more specific logs that tell
>> precisely why MSAS is crashing (to send to tech
support),
>> I am forced to not use my fingerprint reader as the
>> protection from Antispyware is paramount.
>>
>> I'm just afraid that Beta 2 may not solve the issue and
>> that I may be back to square one.
>>
>> Any predictions as to when Beta 2 might be available?
>>
>> Thanks,
>> Chris
>>
>>>-----Original Message-----
>>>That's pretty interesting-- this happens to most users
>> with Tablet PC's, but
>>>if you've just rebuilt a machine, it probably isn't a
>> tablet.
>>>
>>>Are you running VNC as a host?
>>>
>>>What's in common, in terms of either unusual hardware
>> drivers, or software,
>>>between the pre-rebuild and the rebuilt machine?
>>>
>>>This is seen with some frequency--perhaps a few times a
>> week here?--but not
>>>frequently enough that I see it as a big issue. It is
>> very likely to be
>>>something that will naturally go away as part of the
>> transition to beta2.
>>>And, I'm certain that the developers have seen the
>> Tablet variation and the
>>>VNC variation and understand those.
>>>
>>>It'd be nice for you if we could pin it down on your
>> system, though, rather
>>>than just say "wait for beta2."
>>>
>>>Consider using MSCONFIG and triaging through various
>> services and startup
>>>items?
>>>
>>>Start by using MSCONFIG's diagnostic startup, and add
>> things in gradually?
>>>
>>>I've not analyzed the risks of doing this with a third-
>> party
>>>firewall--probably experiment best conducted with the
>> Internet unplugged.
>>>
>>>--
>>>
>>>"ChrisR" <(E-Mail Removed)> wrote in
>> message
>>>news:005601c5a45f$5b5b0fb0$(E-Mail Removed)...
>>>> My Antispyware constantly crashes and restarts itself
>>>> whenever I bring up Internet Explorer or any of the MS
>>>> Office applications. This causes multiple bulleyes to
>>>> appear in the system tray until I "mouse over" them.
>> At
>>>> that point, all but one disappears.
>>>>
>>>> Is there anyway to enable detailed logging in
>> Antispyware
>>>> to find out what is crashing it in hopes of getting
the
>>>> issue fixed? This happened on my last PC and the new
>> one
>>>> that I built with all new hardware and a fresh XP
load.
>>>>
>>>> I run Windows XP with all the latest service packs and
>>>> patches. I also have Office 2003 loaded.
>>>>
>>>> Thanks for any guidance you can provide.
>>>>
>>>> Chris
>>>
>>>
>>>.
>>>
>
>
>.
>