my computer is not acknowledging my cd rom (newly installed) - what I found
was that I have a bad sector block which removed my device driver for the cd
rom - it doesn't show up anywhere on my computer. My husband was my
"computer guy" and he recently passed away and I am totally lost! I have
contacted Microsoft and they will not help because my XP version is a retail
copy and was not installed originally to my computer (which my husband built
and maintained). I have Norton systemworks installed and have also tried,
ErrorGuard and ErrorDoctor. Is there any way to reinstall the device driver
on my computer - I have the XP disk, but cannot use it because the cd rom is
not working.
Please help!!
Tracy 6868

CD-ROM Access Is Missing and Messages Cite Error Code 31, Â*Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in WiÂ*ndows XP
http://support.microsoft.com/default...b;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/secu...xp/choose.mspx

-------------------------------------------------------------------------------------------

"Tracy 6868" wrote:

| my computer is not acknowledging my cd rom (newly installed) - what I found
| was that I have a bad sector block which removed my device driver for the cd
| rom - it doesn't show up anywhere on my computer. My husband was my
| "computer guy" and he recently passed away and I am totally lost! I have
| contacted Microsoft and they will not help because my XP version is a retail
| copy and was not installed originally to my computer (which my husband built
| and maintained). I have Norton systemworks installed and have also tried,
| ErrorGuard and ErrorDoctor. Is there any way to reinstall the device driver
| on my computer - I have the XP disk, but cannot use it because the cd rom is
| not working.
| Please help!!
| Tracy 6868

You have a retail version of windows XP - right? Do you also have an
internal CD drive?

Try this!

Insert the CD in the tray. Reboot the computer. Do you get a prompt on the
screen to "press any key" (or something similar) to boot from the CD? If you
do, you can perform a repair install that should solve your problems.

If you can boot this way, come back for additional information.

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you thought you know,
You would realize that you don't know what you thought you knew!


"Tracy 6868" <(E-Mail Removed)> wrote in message
news:5B1872B7-A03A-4039-8CD1-(E-Mail Removed)...
> my computer is not acknowledging my cd rom (newly installed) - what I
> found
> was that I have a bad sector block which removed my device driver for the
> cd
> rom - it doesn't show up anywhere on my computer. My husband was my
> "computer guy" and he recently passed away and I am totally lost! I have
> contacted Microsoft and they will not help because my XP version is a
> retail
> copy and was not installed originally to my computer (which my husband
> built
> and maintained). I have Norton systemworks installed and have also tried,
> ErrorGuard and ErrorDoctor. Is there any way to reinstall the device
> driver
> on my computer - I have the XP disk, but cannot use it because the cd rom
> is
> not working.
> Please help!!
> Tracy 6868

When I tried this it would not let me delete
4D36E965-E325-11CE-BFC1-08002BE10318, it came up with the error- error while
deleting key
Tracy 6868

"Carey Frisch [MVP]" wrote:

> CD-ROM Access Is Missing and Messages Cite Error Code 31, Â*Code 32,
> Code 19, or Code 39 After You Remove Easy CD Creator in WiÂ*ndows XP
> http://support.microsoft.com/default...b;en-us;314060
>
> To resolve this issue, follow these steps:
>
> 1. Start Registry Editor (Regedt32.exe).
> [Start > Run and type: REGEDIT , and hit enter]
>
> 2. Locate the UpperFilters value under the following key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 3. On the Edit menu, click Delete, and then click OK.
>
> 4. Locate the LowerFilters value under the same key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 5. On the Edit menu, click Delete, and then click OK.
>
> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
> if you notice lost functionality in a particular program, such as CD recording software, you may need
> to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
>
> 7. Restart your computer.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/secu...xp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Tracy 6868" wrote:
>
> | my computer is not acknowledging my cd rom (newly installed) - what I found
> | was that I have a bad sector block which removed my device driver for the cd
> | rom - it doesn't show up anywhere on my computer. My husband was my
> | "computer guy" and he recently passed away and I am totally lost! I have
> | contacted Microsoft and they will not help because my XP version is a retail
> | copy and was not installed originally to my computer (which my husband built
> | and maintained). I have Norton systemworks installed and have also tried,
> | ErrorGuard and ErrorDoctor. Is there any way to reinstall the device driver
> | on my computer - I have the XP disk, but cannot use it because the cd rom is
> | not working.
> | Please help!!
> | Tracy 6868
>
>

I tried and it wouldn't boot up from the cd

"Richard Urban" wrote:

> You have a retail version of windows XP - right? Do you also have an
> internal CD drive?
>
> Try this!
>
> Insert the CD in the tray. Reboot the computer. Do you get a prompt on the
> screen to "press any key" (or something similar) to boot from the CD? If you
> do, you can perform a repair install that should solve your problems.
>
> If you can boot this way, come back for additional information.
>
> --
> Regards,
>
> Richard Urban
>
> aka Crusty (-: Old B@stard :-)
>
> If you knew as much as you thought you know,
> You would realize that you don't know what you thought you knew!
>
>
> "Tracy 6868" <(E-Mail Removed)> wrote in message
> news:5B1872B7-A03A-4039-8CD1-(E-Mail Removed)...
> > my computer is not acknowledging my cd rom (newly installed) - what I
> > found
> > was that I have a bad sector block which removed my device driver for the
> > cd
> > rom - it doesn't show up anywhere on my computer. My husband was my
> > "computer guy" and he recently passed away and I am totally lost! I have
> > contacted Microsoft and they will not help because my XP version is a
> > retail
> > copy and was not installed originally to my computer (which my husband
> > built
> > and maintained). I have Norton systemworks installed and have also tried,
> > ErrorGuard and ErrorDoctor. Is there any way to reinstall the device
> > driver
> > on my computer - I have the XP disk, but cannot use it because the cd rom
> > is
> > not working.
> > Please help!!
> > Tracy 6868
>
>
>

Is the CD-ROM drive detected in the BIOS settings?

(The way to enter the BIOS setup varies among PCs. With my last couple of
mainboards, it was by pressing the delete key during startup. That's for an
Asus mainboard, with an AMI BIOS. On a Dell it might be the F2 function key,
or F10 on a Compaq.)

If the drive is detected in the BIOS, see:

http://support.microsoft.com/default...b;en-us;320553

"CD-ROM drive or DVD-ROM drive appears to be missing after you install
Windows XP"

(This has nothing to do with drivers being lost due to hard drive errors,
though.)

For an automated fix that deletes the bad registry keys,

http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm

I have other suggestions, but be sure to back up any critical data before
you try them.

1) Delete the IDE controller from Device Manager. Reboot. XP ought to
re-install the drivers, and autodetect the CD-ROM drive.

2) As previously suggested, do a repair install. You'll need to go into the
BIOS settings and change the boot order to boot from the CD drive first.
(This does not require your XP installation to be able to see the drive,
although the drive must be detected by the BIOS.) Warning: while a repair
install will preserve most programs and settings, it will remove anything
installed through Windows Update. Things could be a bit tedious if you
installed Service Pack 2 over a dial-up connection, for example.

In case you've never performed a repair installation, here's how:

http://support.microsoft.com/default...b;en-us;315341

In brief: boot from the XP CD. Choose to install rather than going to the
Repair Console. Then choose to repair the existing installation rather than
making a new installation.

I think that it's unlikely that your PC won't boot from a (working) CD
drive, if the PC is new enough to run XP. I hesitate to mention this, but if
the unlikely turns out to be true, there is a work-around:

http://support.microsoft.com/default...b;en-us;310994

"How to obtain Windows XP Setup boot disks"

This is a utility that you download. It creates 6 floppies which can be used
to start the XP installation on a PC that cannot boot from its CD drive. But
you won't need it. Don't bother with it. I mention it only in the event that
you're somehow running XP on a PC that is more than five years old.

Good luck.

Address scrambled. Replace nkbob with bobkn.

"Tracy 6868" <(E-Mail Removed)> wrote in message
news:B86075E1-BBCE-4095-A449-(E-Mail Removed)...
>I tried and it wouldn't boot up from the cd
>
> "Richard Urban" wrote:
>
>> You have a retail version of windows XP - right? Do you also have an
>> internal CD drive?
>>
>> Try this!
>>
>> Insert the CD in the tray. Reboot the computer. Do you get a prompt on
>> the
>> screen to "press any key" (or something similar) to boot from the CD? If
>> you
>> do, you can perform a repair install that should solve your problems.
>>
>> If you can boot this way, come back for additional information.
>>
>> --
>> Regards,
>>
>> Richard Urban
>>
(snip)