Does anyone know how to obtain the hotfix described here:
http://support.microsoft.com/kb/890582
(a link to a download would be lovely.)
(A link provided on the knowledgebase page would be lovelier still!)

"markjoy" <(E-Mail Removed)> wrote in message
news:89923801-C163-40F1-B000-(E-Mail Removed)...
> Does anyone know how to obtain the hotfix described here:
> http://support.microsoft.com/kb/890582
> (a link to a download would be lovely.)
> (A link provided on the knowledgebase page would be lovelier still!)

What part of "...contact Microsoft Product Support Services to obtain the
hotfix." do you not understand?
Steve

Since a previous experience resulted in a somewhat lengthy runaround, and
failed to resolve a problem, I was hoping for a shortcut.
My issue is cynicism, not lack of comprehension.

"Og" wrote:

> "markjoy" <(E-Mail Removed)> wrote in message
> news:89923801-C163-40F1-B000-(E-Mail Removed)...
> > Does anyone know how to obtain the hotfix described here:
> > http://support.microsoft.com/kb/890582
> > (a link to a download would be lovely.)
> > (A link provided on the knowledgebase page would be lovelier still!)
>
> What part of "...contact Microsoft Product Support Services to obtain the
> hotfix." do you not understand?
> Steve
>
>
>

markjoy wrote:

> Since a previous experience resulted in a somewhat lengthy runaround,
> and failed to resolve a problem, I was hoping for a shortcut.
> My issue is cynicism, not lack of comprehension.

I can't address your previous problems with Microsoft, but calling for a
hotfix is quick and easy. You will simply tell the person that you have
a computer that has the symptoms in Knowledge Base article [insert
number] and you need hotfix [insert number]. You will not ask about any
other issues nor will you mention anything about the computer.

The MS person will ask you for an email address and you will give them
one. In a few minutes you will receive an email with a download link to
a password-protected zip file and the password for that file.

MS phone number for hot fixes in USA - 800-936-5700
MS International Support -
http://support.microsoft.com/common/international.aspx

There is no other way to get a hotfix.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Its their fault, so why MS protects these files ?

--
> Ayush [ Be ''?'' Happy ]

For any query, search > www.Google.com
Want to know about a term > http://en.wikipedia.org

Replied To :
-------------------------------------------------------------

"Malke" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
: markjoy wrote:
:
: > Since a previous experience resulted in a somewhat lengthy runaround,
: > and failed to resolve a problem, I was hoping for a shortcut.
: > My issue is cynicism, not lack of comprehension.
:
: I can't address your previous problems with Microsoft, but calling for a
: hotfix is quick and easy. You will simply tell the person that you have
: a computer that has the symptoms in Knowledge Base article [insert
: number] and you need hotfix [insert number]. You will not ask about any
: other issues nor will you mention anything about the computer.
:
: The MS person will ask you for an email address and you will give them
: one. In a few minutes you will receive an email with a download link to
: a password-protected zip file and the password for that file.
:
: MS phone number for hot fixes in USA - 800-936-5700
: MS International Support -
: http://support.microsoft.com/common/international.aspx
:
: There is no other way to get a hotfix.
:
: Malke
: --
: Elephant Boy Computers
: www.elephantboycomputers.com
: "Don't Panic!"
: MS-MVP Windows - Shell/User

one of the reasons (could) be that Microsoft wants users not to install
certain hotfixes "for the sake of installing"
At least when you need to call them to get it, you will actually think
twice....or at least lets hope so

it is sort of a protection of the user, against themselves.

the fact that it actually doesn't cost you, and that they are happy to send
it to you... is a good thing ... (in my book)

IMHO


"Ayush" <ayushmaan.j[aatt]gmail.com> wrote in message
news:eIYtS%(E-Mail Removed)...
> Its their fault, so why MS protects these files ?
>
> --
> > Ayush [ Be ''?'' Happy ]
>
> For any query, search > www.Google.com
> Want to know about a term > http://en.wikipedia.org
>
> Replied To :
> -------------------------------------------------------------
>
> "Malke" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> : markjoy wrote:
> :
> : > Since a previous experience resulted in a somewhat lengthy runaround,
> : > and failed to resolve a problem, I was hoping for a shortcut.
> : > My issue is cynicism, not lack of comprehension.
> :
> : I can't address your previous problems with Microsoft, but calling for a
> : hotfix is quick and easy. You will simply tell the person that you have
> : a computer that has the symptoms in Knowledge Base article [insert
> : number] and you need hotfix [insert number]. You will not ask about any
> : other issues nor will you mention anything about the computer.
> :
> : The MS person will ask you for an email address and you will give them
> : one. In a few minutes you will receive an email with a download link to
> : a password-protected zip file and the password for that file.
> :
> : MS phone number for hot fixes in USA - 800-936-5700
> : MS International Support -
> : http://support.microsoft.com/common/international.aspx
> :
> : There is no other way to get a hotfix.
> :
> : Malke
> : --
> : Elephant Boy Computers
> : www.elephantboycomputers.com
> : "Don't Panic!"
> : MS-MVP Windows - Shell/User
>
>

"Ayush" <ayushmaan.j[aatt]gmail.com> wrote:

> Its their fault, so why MS protects these files ?
>

They explain quite clearly why hotfixes must be called for - the
hotfixes do not get the same amount of testing in the field that
regular patches do. Also, as you have been told, the hotfixes are for
very specific problems and Windows users are notorious for downloading
*everything* offered by MS. There is a high probability that people who
did not need the hotfixes - and whose systems might be damaged by
installing an unneeded hotfix - would do so. That would increase the
calls to MS support.

I'm sorry if you don't like these facts of life, but there they are. You
can always use another operating system. I'm not saying this to be mean
to you, but there is no point in whinging about things you cannot
change.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

OK, now i understand. May be MS is doing very good this way.

--
> Ayush [ Be ''?'' Happy ]

For any query, search > www.Google.com
Want to know about a term > http://en.wikipedia.org

Replied To :
-------------------------------------------------------------

"Malke" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
: "Ayush" <ayushmaan.j[aatt]gmail.com> wrote:
:
: > Its their fault, so why MS protects these files ?
: >
:
: They explain quite clearly why hotfixes must be called for - the
: hotfixes do not get the same amount of testing in the field that
: regular patches do. Also, as you have been told, the hotfixes are for
: very specific problems and Windows users are notorious for downloading
: *everything* offered by MS. There is a high probability that people who
: did not need the hotfixes - and whose systems might be damaged by
: installing an unneeded hotfix - would do so. That would increase the
: calls to MS support.
:
: I'm sorry if you don't like these facts of life, but there they are. You
: can always use another operating system. I'm not saying this to be mean
: to you, but there is no point in whinging about things you cannot
: change.
:
: Malke
: --
: Elephant Boy Computers
: www.elephantboycomputers.com
: "Don't Panic!"
: MS-MVP Windows - Shell/User

Thanks very much folks.

"Ayush" wrote:

> OK, now i understand. May be MS is doing very good this way.
>
> --
> > Ayush [ Be ''?'' Happy ]
>
> For any query, search > www.Google.com
> Want to know about a term > http://en.wikipedia.org
>
> Replied To :
> -------------------------------------------------------------
>
> "Malke" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> : "Ayush" <ayushmaan.j[aatt]gmail.com> wrote:
> :
> : > Its their fault, so why MS protects these files ?
> : >
> :
> : They explain quite clearly why hotfixes must be called for - the
> : hotfixes do not get the same amount of testing in the field that
> : regular patches do. Also, as you have been told, the hotfixes are for
> : very specific problems and Windows users are notorious for downloading
> : *everything* offered by MS. There is a high probability that people who
> : did not need the hotfixes - and whose systems might be damaged by
> : installing an unneeded hotfix - would do so. That would increase the
> : calls to MS support.
> :
> : I'm sorry if you don't like these facts of life, but there they are. You
> : can always use another operating system. I'm not saying this to be mean
> : to you, but there is no point in whinging about things you cannot
> : change.
> :
> : Malke
> : --
> : Elephant Boy Computers
> : www.elephantboycomputers.com
> : "Don't Panic!"
> : MS-MVP Windows - Shell/User
>
>
>