one of my clients is having a few problems with their outlook 2003:
1. They cannot print emails. If they click on the print icon, nothing
happens and if they click on file->print, it doesn't even bring up the print
dialogue box. they have tried double-clicking on the email to open it first
too but nothing is working. They can print from other applications though.

2. if they click on a link in the email, it opens up a link locator dialogue
box. they can ctrl-click on the link though and it will open it.

1. find and delete outprnt file
http://www.outlook-tips. net/beginner/filepath.htm

2. reset web settings
http://www.slipstick.com/problems/firefox.htm

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-(E-Mail Removed)

Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Travis" <(E-Mail Removed)> wrote in message
news:90A06814-6844-4D86-90F6-(E-Mail Removed)...
> one of my clients is having a few problems with their outlook 2003:
> 1. They cannot print emails. If they click on the print icon, nothing
> happens and if they click on file->print, it doesn't even bring up the
> print
> dialogue box. they have tried double-clicking on the email to open it
> first
> too but nothing is working. They can print from other applications
> though.
>
> 2. if they click on a link in the email, it opens up a link locator
> dialogue
> box. they can ctrl-click on the link though and it will open it.
>

I cannot find the outprnt file. OS is windows server 2003

"Diane Poremsky {MVP}" wrote:

> 1. find and delete outprnt file
> http://www.outlook-tips. net/beginner/filepath.htm
>
> 2. reset web settings
> http://www.slipstick.com/problems/firefox.htm
>
> --
> Diane Poremsky [MVP - Outlook]
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> ** Please include your Outlook version, Account type, and Windows Version
> when requesting assistance **
>
>
> "Travis" <(E-Mail Removed)> wrote in message
> news:90A06814-6844-4D86-90F6-(E-Mail Removed)...
> > one of my clients is having a few problems with their outlook 2003:
> > 1. They cannot print emails. If they click on the print icon, nothing
> > happens and if they click on file->print, it doesn't even bring up the
> > print
> > dialogue box. they have tried double-clicking on the email to open it
> > first
> > too but nothing is working. They can print from other applications
> > though.
> >
> > 2. if they click on a link in the email, it opens up a link locator
> > dialogue
> > box. they can ctrl-click on the link though and it will open it.
> >

Are you viewing all hidden files and folders?

it's at %USERPROFILE%\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-(E-Mail Removed)

Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Travis" <(E-Mail Removed)> wrote in message
news:3111C920-6498-4DBE-8E05-(E-Mail Removed)...
> I cannot find the outprnt file. OS is windows server 2003
>
> "Diane Poremsky {MVP}" wrote:
>
>> 1. find and delete outprnt file
>> http://www.outlook-tips. net/beginner/filepath.htm
>>
>> 2. reset web settings
>> http://www.slipstick.com/problems/firefox.htm
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
>> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>>
>> Outlook Tips by email:
>> dailytips-subscribe-(E-Mail Removed)
>>
>> Exchange Messaging Outlook newsletter:
>> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> ** Please include your Outlook version, Account type, and Windows Version
>> when requesting assistance **
>>
>>
>> "Travis" <(E-Mail Removed)> wrote in message
>> news:90A06814-6844-4D86-90F6-(E-Mail Removed)...
>> > one of my clients is having a few problems with their outlook 2003:
>> > 1. They cannot print emails. If they click on the print icon, nothing
>> > happens and if they click on file->print, it doesn't even bring up the
>> > print
>> > dialogue box. they have tried double-clicking on the email to open it
>> > first
>> > too but nothing is working. They can print from other applications
>> > though.
>> >
>> > 2. if they click on a link in the email, it opens up a link locator
>> > dialogue
>> > box. they can ctrl-click on the link though and it will open it.
>> >

viewing all hidden files and folders as well as operating system files

that is the directory I looked in

"Diane Poremsky {MVP}" wrote:

> Are you viewing all hidden files and folders?
>
> it's at %USERPROFILE%\Application Data\Microsoft\Outlook
>
> --
> Diane Poremsky [MVP - Outlook]
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> ** Please include your Outlook version, Account type, and Windows Version
> when requesting assistance **
>
>
> "Travis" <(E-Mail Removed)> wrote in message
> news:3111C920-6498-4DBE-8E05-(E-Mail Removed)...
> > I cannot find the outprnt file. OS is windows server 2003
> >
> > "Diane Poremsky {MVP}" wrote:
> >
> >> 1. find and delete outprnt file
> >> http://www.outlook-tips. net/beginner/filepath.htm
> >>
> >> 2. reset web settings
> >> http://www.slipstick.com/problems/firefox.htm
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> >> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
> >>
> >> Outlook Tips by email:
> >> dailytips-subscribe-(E-Mail Removed)
> >>
> >> Exchange Messaging Outlook newsletter:
> >> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> ** Please include your Outlook version, Account type, and Windows Version
> >> when requesting assistance **
> >>
> >>
> >> "Travis" <(E-Mail Removed)> wrote in message
> >> news:90A06814-6844-4D86-90F6-(E-Mail Removed)...
> >> > one of my clients is having a few problems with their outlook 2003:
> >> > 1. They cannot print emails. If they click on the print icon, nothing
> >> > happens and if they click on file->print, it doesn't even bring up the
> >> > print
> >> > dialogue box. they have tried double-clicking on the email to open it
> >> > first
> >> > too but nothing is working. They can print from other applications
> >> > though.
> >> >
> >> > 2. if they click on a link in the email, it opens up a link locator
> >> > dialogue
> >> > box. they can ctrl-click on the link though and it will open it.
> >> >