I can't update my definitions. I receive: "Warning, could
not connect to the internet!" and "Updates have failed.
AutoUpdate could not detect an internet connection."
This occurs when I am connected via wireless modem, 802.11,
or Ethernet network, with or without firewalls. My IE
browser is set to work "Online", and all other applications
can reach the internet.

I am having the same problems as Ira, and I have a
similar setup (wireless internet access, etc). The
problem is occuring on both my desktop and laptop. The
only thing new has been the installation of CounterSpy
software. I read that there is some type of relationship
between Microsoft and CounterSpy. I don't know if this is
causing the problem. Would appreciate help in resolving
the issue.

>-----Original Message-----
>I can't update my definitions. I receive: "Warning,
could
>not connect to the internet!" and "Updates have failed.
>AutoUpdate could not detect an internet connection."
>This occurs when I am connected via wireless modem,
802.11,
>or Ethernet network, with or without firewalls. My IE
>browser is set to work "Online", and all other
applications
>can reach the internet.
>.
>

Do not have MSAS and Counterspy installed - they are related but not
friendly.

--
If you are under attack and MSAS does not seem to help:

*Submit suspected spyware report in the tools menu of MSAS*

*Here is an excellent page showing you how to kill off spyware!*
http://tinyurl.com/awnad (smitfraud, in this case)

*Symantec Adware/Spyware removal tools:*
http://tinyurl.com/5y9cx

PREP YOUR MACHINE FIRST!
- IF you are using Spybot S/D, UN-Immunize your computer
- IF you are using Adaware, turn off AD-Watch
- Disable all other active anti-spy applications
- Dump all temporary file locations and Internet files

1. Download:
lspfix.exe www.cexx.org/lspfix.htm
winsockxpfix.exe www.snapfiles.com/get/winsockxpfix.html
ccleaner.exe www.ccleaner.com
killbox.exe www.bleepingcomputer.com/files/killbox.php

2. Clean out all temp file locations with ccleaner.exe

3. Install and use killbox to delete stubborn files

4. Reboot into safe mode - http://tinyurl.com/pfca
5. Run MSAS at least twice in full/deep mode
6. Run a robust, updated antivirus software scan
7. Reboot into normal mode,see if problem has been corrected

8. If you think something is there but can't see it, download:
- Blacklight by F-Secure
http://www.europe.f-secure.com/exclu...ght/blbeta.exe
- RootKitRevealer by SysInternals
http://www.sysinternals.com/ntw2k/fr...itreveal.shtml

9. If your problem is Virus or Security patch related:
In the United States or Canada, call 1-866-PCSAFETY
MS will provide free support for those issues.

Battle Notes:
- If you have trojans (files that won't go away),
you may have to disable System Restore on XP:
http://tinyurl.com/movy

- If your Internet connectivity quits:
http://support.microsoft.com/kb/892350
http://support.microsoft.com/kb/811259
LSPFix - www.cexx.org/lspfix.htm
Winsockxpfix - www.snapfiles.com/get/winsockxpfix.html

- This program will not detect or remove viruses
http://www.microsoft.com/athome/secu...s/default.mspx

Application Notes:
Registering a VB6 dll seems to fix missing agents:
1) Open up a command prompt (start -> run -> cmd)
2) Type in the following "regsvr32 msvbvm60.dll" (without the quotes).
3) Close and re-open Windows AntiSpyware
4) If that fails, install VB6 runtime files:
http://www.softwarepatch.com/windows/vbrun6download.htm

- To report false positives:
http://www.microsoft.com/athome/secu...sv/fpform.aspx
- To submit disputes or requests:
http://www.microsoft.com/athome/secu...sv/cdform.aspx
- To learn more about how MS analyzes suspected spyware:
http://www.microsoft.com/athome/secu.../analysis.mspx
- To Run MSAS in passive mode:
http://support.microsoft.com/kb/892375

Alternative Anti-Spyware Applications:
- Spybot Search and Destroy
http://www.majorgeeks.com/download2471.html
- LavaSoft AdAware
http://www.majorgeeks.com/download506.html
- AdAware VX2 Cleaner Plugin
http://www.majorgeeks.com/download4283.html
- PestPatrol
http://www.majorgeeks.com/download1187.html
- Webroot Spysweeper
http://www.majorgeeks.com/download3263.html
- Ewido Security Suite
http://www.ewido.net/en/
- CounterSpy (Same Giant Company Engine as MSAS)
- http://www.sunbelt-software.com

Recommended Software to help protect you:
- Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/default.mspx
- SpywareBlaster
http://www.javacoolsoftware.com
- Outpost Firewall Pro
http://www.agnitum.com/products/outpost
---------------------------------------------
"Steven" <(E-Mail Removed)> wrote in message
news:03b001c566ba$f756fab0$(E-Mail Removed)...
>I am having the same problems as Ira, and I have a
> similar setup (wireless internet access, etc). The
> problem is occuring on both my desktop and laptop. The
> only thing new has been the installation of CounterSpy
> software. I read that there is some type of relationship
> between Microsoft and CounterSpy. I don't know if this is
> causing the problem. Would appreciate help in resolving
> the issue.
>
>>-----Original Message-----
>>I can't update my definitions. I receive: "Warning,
> could
>>not connect to the internet!" and "Updates have failed.
>>AutoUpdate could not detect an internet connection."
>>This occurs when I am connected via wireless modem,
> 802.11,
>>or Ethernet network, with or without firewalls. My IE
>>browser is set to work "Online", and all other
> applications
>>can reach the internet.
>>.
>>

I don't have counterspy installed, and still can't update.

>-----Original Message-----
>Do not have MSAS and Counterspy installed - they are
related but not
>friendly.
>
>--
>If you are under attack and MSAS does not seem to help:
>
>*Submit suspected spyware report in the tools menu of MSAS*
>
>*Here is an excellent page showing you how to kill off
spyware!*
>http://tinyurl.com/awnad (smitfraud, in this case)
>
>*Symantec Adware/Spyware removal tools:*
>http://tinyurl.com/5y9cx
>
>PREP YOUR MACHINE FIRST!
>- IF you are using Spybot S/D, UN-Immunize your computer
>- IF you are using Adaware, turn off AD-Watch
>- Disable all other active anti-spy applications
>- Dump all temporary file locations and Internet files
>
>1. Download:
> lspfix.exe www.cexx.org/lspfix.htm
> winsockxpfix.exe www.snapfiles.com/get/winsockxpfix.html
> ccleaner.exe www.ccleaner.com
> killbox.exe www.bleepingcomputer.com/files/killbox.php
>
>2. Clean out all temp file locations with ccleaner.exe
>
>3. Install and use killbox to delete stubborn files
>
>4. Reboot into safe mode - http://tinyurl.com/pfca
>5. Run MSAS at least twice in full/deep mode
>6. Run a robust, updated antivirus software scan
>7. Reboot into normal mode,see if problem has been corrected
>
>8. If you think something is there but can't see it, download:
> - Blacklight by F-Secure
> http://www.europe.f-secure.com/exclu...ght/blbeta.exe
> - RootKitRevealer by SysInternals
> http://www.sysinternals.com/ntw2k/fr...itreveal.shtml
>
>9. If your problem is Virus or Security patch related:
> In the United States or Canada, call 1-866-PCSAFETY
> MS will provide free support for those issues.
>
>Battle Notes:
>- If you have trojans (files that won't go away),
> you may have to disable System Restore on XP:
> http://tinyurl.com/movy
>
>- If your Internet connectivity quits:
> http://support.microsoft.com/kb/892350
> http://support.microsoft.com/kb/811259
> LSPFix - www.cexx.org/lspfix.htm
> Winsockxpfix - www.snapfiles.com/get/winsockxpfix.html
>
>- This program will not detect or remove viruses
>
http://www.microsoft.com/athome/secu...s/default.mspx
>
>Application Notes:
> Registering a VB6 dll seems to fix missing agents:
>1) Open up a command prompt (start -> run -> cmd)
>2) Type in the following "regsvr32 msvbvm60.dll" (without
the quotes).
>3) Close and re-open Windows AntiSpyware
>4) If that fails, install VB6 runtime files:
> http://www.softwarepatch.com/windows/vbrun6download.htm
>
>- To report false positives:
>
http://www.microsoft.com/athome/secu...sv/fpform.aspx
>- To submit disputes or requests:
>
http://www.microsoft.com/athome/secu...sv/cdform.aspx
>- To learn more about how MS analyzes suspected spyware:
>
http://www.microsoft.com/athome/secu.../analysis.mspx
>- To Run MSAS in passive mode:
> http://support.microsoft.com/kb/892375
>
>Alternative Anti-Spyware Applications:
>- Spybot Search and Destroy
> http://www.majorgeeks.com/download2471.html
>- LavaSoft AdAware
> http://www.majorgeeks.com/download506.html
>- AdAware VX2 Cleaner Plugin
> http://www.majorgeeks.com/download4283.html
>- PestPatrol
> http://www.majorgeeks.com/download1187.html
>- Webroot Spysweeper
> http://www.majorgeeks.com/download3263.html
>- Ewido Security Suite
> http://www.ewido.net/en/
>- CounterSpy (Same Giant Company Engine as MSAS)
>- http://www.sunbelt-software.com
>
>Recommended Software to help protect you:
>- Windows XP Service Pack 2
> http://www.microsoft.com/windowsxp/sp2/default.mspx
>- SpywareBlaster
> http://www.javacoolsoftware.com
>- Outpost Firewall Pro
> http://www.agnitum.com/products/outpost
>---------------------------------------------
>"Steven" <(E-Mail Removed)> wrote in
message
>news:03b001c566ba$f756fab0$(E-Mail Removed)...
>>I am having the same problems as Ira, and I have a
>> similar setup (wireless internet access, etc). The
>> problem is occuring on both my desktop and laptop. The
>> only thing new has been the installation of CounterSpy
>> software. I read that there is some type of relationship
>> between Microsoft and CounterSpy. I don't know if this is
>> causing the problem. Would appreciate help in resolving
>> the issue.
>>
>>>-----Original Message-----
>>>I can't update my definitions. I receive: "Warning,
>> could
>>>not connect to the internet!" and "Updates have failed.
>>>AutoUpdate could not detect an internet connection."
>>>This occurs when I am connected via wireless modem,
>> 802.11,
>>>or Ethernet network, with or without firewalls. My IE
>>>browser is set to work "Online", and all other
>> applications
>>>can reach the internet.
>>>.
>>>
>
>
>.
>

See if any of these instructions will help:

http://support.microsoft.com/kb/892350
http://support.microsoft.com/kb/811259

"Ira" <(E-Mail Removed)> wrote in message
news:06d101c56626$339af1b0$(E-Mail Removed)...
>I can't update my definitions. I receive: "Warning, could
> not connect to the internet!" and "Updates have failed.
> AutoUpdate could not detect an internet connection."
> This occurs when I am connected via wireless modem, 802.11,
> or Ethernet network, with or without firewalls. My IE
> browser is set to work "Online", and all other applications
> can reach the internet.