I'm posting this question again because my first posting had an out of date
reply address.

I looked at this list because I'm also having a problem with SP2 and The
Picture and Fax Viewer. At first, I also thought it had been removed. I
later realized Picture and Fax Viewer is still there because the following
worked:

I right-clicked on a fax in the Fax Console and saved the fax as a .tif
file. I double clicked on the .tif file and Picture and Fax Viewer came up,
working just fine.

My problem is, how do I get Picture and Fax Viewer to come up when I double
click on a fax directly in the Fax Console?

There error message I'm getting is

"The fax document cannot be displayed because your operating system does
not have a default viewer for fax documents (.tif files)."

And yet,
I'm able to view .tif files using Picture and Fax Viewer just by double
clicking
on a .tif file.

Does anyone know how to get the Fax Console to recognize Picture and Fax
Viewer as the default?

SP2 is supposed to contain this fix:

http://support.microsoft.com/?kbid=322011
You Cannot Preview a Fax in the Fax Console

These may apply:

http://service1.symantec.com/SUPPORT...d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
http://service1.symantec.com/SUPPORT...f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer

Hal
--
Hal Hostetler, CPBE -- (E-Mail Removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Colin Keenan" <(E-Mail Removed)> wrote in message
news:Iuead.8379$(E-Mail Removed)...
> I'm posting this question again because my first posting had an out of
> date reply address.
>
> I looked at this list because I'm also having a problem with SP2 and The
> Picture and Fax Viewer. At first, I also thought it had been removed. I
> later realized Picture and Fax Viewer is still there because the following
> worked:
>
> I right-clicked on a fax in the Fax Console and saved the fax as a .tif
> file. I double clicked on the .tif file and Picture and Fax Viewer came
> up,
> working just fine.
>
> My problem is, how do I get Picture and Fax Viewer to come up when I
> double
> click on a fax directly in the Fax Console?
>
> There error message I'm getting is
>
> "The fax document cannot be displayed because your operating system does
> not have a default viewer for fax documents (.tif files)."
>
> And yet,
> I'm able to view .tif files using Picture and Fax Viewer just by double
> clicking
> on a .tif file.
>
> Does anyone know how to get the Fax Console to recognize Picture and Fax
> Viewer as the default?
>
>
>