I Have and XP based computer running outlook 2000. A while back I purchased
Office Pro XP but every time I try to install outlook XP I get the following
message when I start the program.
Unable to display the folder. Microsoft Outlook could not access the
specified folder location. The .DLL file for the information service could
not be found. MAPI was unable to load the information service PSTPRX.DLL. Be
sure the service is correctly installed and configured.

I have uninstalled and reinstalled XP several times all to no avail. Am I
stuck with Outlook 2000. I have a lot of data in outlook and cannot afford
to start over. I was under the impression that when you upgraded versions of
office the data converted seamlessly.

See if the information in the following MSKB article helps:

http://support.microsoft.com/default.aspx?scid=kb;[LN];293058

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"Dr Byte" wrote:

> I Have and XP based computer running outlook 2000. A while back I purchased
> Office Pro XP but every time I try to install outlook XP I get the following
> message when I start the program.
> Unable to display the folder. Microsoft Outlook could not access the
> specified folder location. The .DLL file for the information service could
> not be found. MAPI was unable to load the information service PSTPRX.DLL. Be
> sure the service is correctly installed and configured.
>
> I have uninstalled and reinstalled XP several times all to no avail. Am I
> stuck with Outlook 2000. I have a lot of data in outlook and cannot afford
> to start over. I was under the impression that when you upgraded versions of
> office the data converted seamlessly.