I just purchased a used computer and keep getting the following message
whenever I turn it on. I am not very knowledgable about computers and am
hoping you can assist me in explaining this message and telling me how to
clear it up.


Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6b7c 75b6bf7c

Thank you
MB

MB wrote:
> I just purchased a used computer and keep getting the following
> message whenever I turn it on. I am not very knowledgable about
> computers and am hoping you can assist me in explaining this
> message and telling me how to clear it up.
>
> Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6b7c
> 75b6bf7c

You could have stopped here, "I just purchased a used computer"...

Most people will respond, quite accurately in my opinion, that any computer
you purchase/are given that someone else setup/utilized as their own, you
should wipe/format/install cleanly on your own.

Seem drastic? Shouldn't. That is the only way you can be sure:
- You know what is on there.
- You know you got working media to do that if needed (you should have
gotten media, if you did not, you bought hardware that happened to have
something installed on it or you need to find out how to restore that
computer to it's original "as shipped" state.)
- You learn more about your computer.
- You end up with only the stuff you need on it - slimming down the
install, making it run better.

So - the short answer: Format and clean install the system.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

On Sat, 19 Sep 2009 12:29:01 -0700, MB <(E-Mail Removed)>
wrote:

> I just purchased a used computer and keep getting the following message
> whenever I turn it on. I am not very knowledgable about computers and am
> hoping you can assist me in explaining this message and telling me how to
> clear it up.
>
>
> Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6b7c 75b6bf7c


If I acquired a used computer, no matter who previously owned it, the
first thing I would do with it would be to reinstall the operating
system cleanly. You have no idea how the computer has been maintained,
what has been installed incorrectly, what is missing, what viruses and
spyware there may be, etc. I wouldn't want to live with somebody
else's mistakes and problems, possibility of kiddy porn, etc., and I
wouldn't recommend that anyone else do either.

The message you are getting could just be the tip of the iceberg.

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup

Format the HDD & do a clean install of Windows. Please note that a Repair
Install (AKA in-place upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/com...e/prevent.mspx

Rogue Security Software - Microsoft Security:
http://www.microsoft.com/protect/com...ses/rogue.mspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


MB wrote:
> I just purchased a used computer and keep getting the following message
> whenever I turn it on. I am not very knowledgable about computers and am
> hoping you can assist me in explaining this message and telling me how to
> clear it up.
>
>
> Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6b7c
> 75b6bf7c
>
> Thank you
> MB

Some info:
http://www.zolved.com/synapse/view_c...ssage_c0000013

Mo' info:

http://www.google.com/search?hl=en&s...&aq=f&oq=&aqi=

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm


"Ken Blake, MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 19 Sep 2009 12:29:01 -0700, MB <(E-Mail Removed)>
> wrote:
>
>> I just purchased a used computer and keep getting the following message
>> whenever I turn it on. I am not very knowledgable about computers and am
>> hoping you can assist me in explaining this message and telling me how to
>> clear it up.
>>
>>
>> Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6b7c
>> 75b6bf7c
>
>
> If I acquired a used computer, no matter who previously owned it, the
> first thing I would do with it would be to reinstall the operating
> system cleanly. You have no idea how the computer has been maintained,
> what has been installed incorrectly, what is missing, what viruses and
> spyware there may be, etc. I wouldn't want to live with somebody
> else's mistakes and problems, possibility of kiddy porn, etc., and I
> wouldn't recommend that anyone else do either.
>
> The message you are getting could just be the tip of the iceberg.
>
> --
> Ken Blake, Microsoft MVP - Windows Desktop Experience
> Please Reply to the Newsgroup